The floods that ravaged areas of New South Wales and Queensland this year have been among the most severe in living memory. Allianz staff have been on the ground giving much-needed support to affected residents by helping them lodge insurance claims and organise emergency repairs. We’ve also been arranging emergency accommodation for people whose homes were badly damaged by the floods.
Catherine Troyahn, Allianz National Manager Claims Customer Relationship Management, says she has been working closely with local partners in the Lismore area so they can visit their customers and provide them with assistance.
“We have been going out with brokers to see their customers and do assessments, settle contents claims as quickly as possible, and organise priorities like emergency payments and temporary accommodation. Our focus has been on contents claims initially, and will move on to building claims as the clean-up and assessment process progresses.”
Troyahn says that speed has been of the essence when getting help to the most vulnerable. “We’ve been working on practical solutions and streamlining processes to fast-track claims settlements,” she says.
Troyahn is aware, though, of the ongoing impact the catastrophe may have on people’s mental wellbeing.
“Given the enormity of this event, it’s going to be a long journey to recovery for these communities and they will require ongoing support as they start to rebuild their lives and homes.”