Car Insurance claims

We're here to help you get back on track as smoothly as possible
  • Details of the incident (such as the date, where the damage occurred, any other vehicles involved).
  • Other drivers details that would reasonably allow us to identify the person so that we can exercise our rights of recovery such as name, address and licence number (if available).
  • Supporting documents or images (if available).

How does it work?

Step one of four
Start your claim online or give us a call.
Step two of four
We'll contact you for any additional information and help plan next steps.
Step three of four
Depending on the incident and type of cover you have, we may organise to repair or replace your car, or pay out your claim.
Step four of four
We finalise your claim, to help keep you moving.
You can choose your own repairer: For more information about choice of repairer, refer to your PDS for full details. See our Repairer locator for details of available repairers.
You don't have to proceed with your claim once you've spoken to us. It won't affect your claims history or policy premium if you decide to withdraw your claim. That's what we're here for – to help you understand your cover so you can make informed decisions that are right for you.
Start your claim online or call 13 10 13. We have a team available 24 hours, 7 days a week to assist you.
Allianz 2023 car insurance claims statistics: Collision 59%, Windscreen 22%, Storm Damage 1.3%, Other 15.7% and Theft 2%.
Our Comprehensive Car Insurance customers rated their claim experience 4.4 out of 5 over the last year. See more about what our customers had to say.
You don’t need to arrange any repair or replacement quotes prior to talking to us. When you lodge your claim one of our consultants will walk you through the assessment process. They'll advise you of the next steps in the claims process.

An excess is the amount you'll need to contribute towards a claim.  All applicable excesses for Allianz Comprehensive or Third Party Property Damage Car Insurance are shown in your policy documentation. Where you or the driver of your car are involved in an accident and are deemed to be not at fault and you can provide us with the responsible party’s details, you may not have to pay an excess. Refer to your PDS for more information.

Our claims team will always advise you when you'll need to pay an excess and how it can be paid. If you're unsure about your claim, or have any queries about our claims process, contact our claims team on 13 10 13.

Charging an excess helps to keep the costs of premiums down by reducing the number of small claims. The amount and type of excess you have to pay will be shown in your policy documentation. For full details of conditions and exclusions, refer to your policy documentation or the relevant PDS.
If you have Allianz Comprehensive Car Insurance:
  • Contact police / ambulance if people are injured.
  • Get the name, address, phone number, email address, licence number, and insurer of other drivers involved.
  • Record the registration numbers and make and model of the vehicles involved.
  • Try to get names, addresses, phone numbers and email addresses of witnesses.
  • Where possible try to get photos of any damages caused and vehicles involved where it’s safe to do so.
  • If your car isn't driveable, call us and if you have comprehensive car insurance we’ll arrange for it to be towed somewhere safe and cover the reasonable costs of towing and storage. Make sure you have the address details so that you can let us know where your car is located.

  • Report that your vehicle has been stolen to the police as soon as possible and record the police report number when it is issued to you. 
  • Once the Police have been notified, if you have Allianz Comprehensive Car Insurance submit a claim online, or call our claims department on 13 10 13 and one of our friendly consultants will take you through the claims process.


If you have Allianz Comprehensive Car Insurance and your car is repairable, you can choose your own repairer, or you can use one of our selected repairers1. We may authorise repairs, pay you reasonable repair costs or the car's agreed value, or replace your new car where policy conditions are met.

For help finding a repairer, start your claim online, or call us on 13 10 13 and one of our friendly claims service consultants will take you through the claims process.

Once you’ve lodged an Allianz Comprehensive Car Insurance claim and you have a repairer, we’ll work with you and the repairer to help get you back on the road as soon as possible. Once repairs are complete, your repairer will contact you to collect your car.
Notify us of the incident by lodging your claim online or calling us on 13 10 13 and we will be able to advise you of the next steps. Please ensure you have the details of the person making the claim, your car details and the details of the accident.
If the damage was the fault of another person, you should contact their insurer for further details. You should call us if you're ever not sure whether you were at fault. Contact us on 13 10 13 and one of our friendly claims consultants will discuss this with you.

*Conditions apply

  1. If you choose your own repairer, we may need a second quote from another repairer chosen by us just to make sure the quote you've received is reasonable. We may then authorise repairs, pay you reasonable repair costs or the car’s agreed value or replace your new car where policy conditions are met.
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.