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Make a car insurance claim

Prefer to speak to a member of the team? Call us on 13 10 13


Our Customer Service teams are currently experiencing longer than normal wait times due to the impact of COVID-19 on our business. We apologise for any inconvenience this may cause and ask you to please be kind to our frontline team members who are doing their best to help. If you need to make a claim, we encourage you to do so online.
  • Details of the incident (such as the date, where the damage occurred, any other vehicles involved)
  • Other drivers' details such as name, address and licence number (if available)
  • Supporting documents or images (if available)

How does it work?

Step one of four
Start your claim online or give us a call.
Step two of four
We'll contact you for any additional information and help plan next steps.
Step three of four
Depending on the incident and type of cover you have, we may organise to repair or replace your car, or pay out your claim.
Step four of four
We finalise your claim, to help keep you moving.
You don't have to proceed with your claim once you've spoken to us. It won't affect your claims history or policy premium if you decide to withdraw your claim. That's what we're here for - to help you understand your cover so you can make informed decisions that are right for you.
Start your claim online, or call one of our friendly team members.
Chart shows Allianz 2020 claims statistics: Collision 69%, Windscreen 19%, Storm Damage 6%, Other 5% and Theft 1%
Our comprehensive car insurance customers rated their claim experience 4.3 out of 5 over the last year.  See more about what our customers had to say.
You don’t need to arrange any repair or replacement quotes prior to talking to us. When you lodge your claim one of our consultants will walk you through the assessment process. They will advise you of the next steps to start your claim.

An excess is the amount you will need to contribute towards a claim.  All applicable excesses for Allianz comprehensive or third party property damage car insurance are shown in your policy documentation. Where you or the driver of your car are involved in an accident and are deemed to be not at fault and you can provide us with the responsible party’s details, you may not have to pay an excess. Please refer to your PDS for more information.

Our claims team will always advise you when you will need to pay an excess and how it can be paid. If you are unsure about your claim, or have any queries about our claims process, please contact our claims team on 13 10 13.

Charging an excess helps to keep the costs of premiums down by reducing the number of small claims. The amount and type of excess you have to pay will be shown in your policy documentation. For full details of conditions and exclusions please refer to your policy documentation or the relevant PDS.
If you have Allianz Comprehensive Car Insurance:
 
  • Contact police / ambulance if people are injured.
  • Record the name, address, phone number, email address, licence number and insurer of other drivers involved, the registration numbers and make and model of the vehicles involved.
  • Try to get names, addresses, phone numbers and email addresses of witnesses.
  • Where possible try to get photos of any damages caused and vehicles involved where it’s safe to do so.
  • If your car is not driveable, call us and if you have comprehensive car insurance we’ll arrange for it to be towed somewhere safe and cover the reasonable costs of towing and storage. Make sure you have the address details so that you can let us know where your car is located.

  • Report that your vehicle has been stolen to the police as soon as possible and record the police report number when it is issued to you. 
  • Once the Police have been notified, if you have Allianz Comprehensive Car Insurance submit a claim online, or call our claims department on 13 10 13 and one of our friendly consultants will take you through the claims process.

 

If you have Allianz Comprehensive Car Insurance and your car is repairable you can choose your own repairer, or you can use one of our selected repairers. We may authorise repairs, pay you reasonable repair costs or the car's agreed value or replace your new car where policy conditions are met.

For help finding a repairer, start your claim online, or call us on 13 10 13 and one of our friendly claims service consultants will take you through the claims process.

Once you’ve lodged an Allianz Comprehensive Car Insurance claim and you have a repairer, we’ll work with you and the repairer to help get you back on the road as soon as possible. Once repairs are complete, your repairer will contact you to collect your car.
Please notify us of the incident by lodging your claim online or calling us on 13 10 13 and we will be able to advise you of the next steps. Please ensure you have the details of the person making the claim, your car details and the details of the accident.
If the damage was the fault of another person, you should contact their insurer for further details. You should call us if you're ever not sure whether you were at fault. Contact us on 13 10 13 and one of our friendly claims consultants will discuss this with you.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, please consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.

Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.