Business Insurance claims

We’re here to help your business get back on track
Find out how to make a Business Insurance claim or call 13 10 13 to speak to our claims team
Before you lodge a claim, it’s important to do what you reasonably can to prevent further loss, damage or liability. If necessary, you’ll also need to contact the police as soon as reasonably possible.
Where you’ve bought Business Interruption cover and you believe you’ve suffered a loss as defined by your policy, you should consider lodging a claim. But before you do, there are a few important things you should know.
Whether you’re submitting a motor or property claim, or notifying us of a public or products liability incident, here’s what you’ll need to do.
Choose between an online or paper form. Alternatively, you can give us a call.
Once we have your claim, one of our friendly claims consultants will contact you as soon as possible.
Note: If necessary, we’ll appoint a loss adjuster to assess your claim.
For Commercial Motor Vehicle Insurance.
Complete our online form for motor claims.
Give us a call and one of our friendly consultants will help with your claim. 
Print out the form, fill it out and send back by email, post or fax.
For the following covers: Commercial Property, General Property, Business Interruption, Glass, Theft, Money, Electronic Equipment, Machinery Breakdown and Goods In Transit.
Complete our online form for property claims.
Give us a call and one of our friendly consultants will help with your claim. 
Print out the form, fill it out and send back by email, post or fax.
For any accident which has caused – or has the potential to result in – bodily injury or property damage to a third party. For the following covers: Public and Products Liability and Management Liability.
Submit an incident report online now.

Give us a call and we'll talk you through lodging a claim.

For bodily injury

02 8988 9982

For non-bodily injury

02 8988 9969

Excludes Public and Products Liability claims

  • Motor and Property claims: Allianz GPO Box 9897 in your capital city
  • Public or products liability reports: Allianz GPO Box 4049 Sydney NSW 2001

If you're a customer with us and you've been affected by a disaster, we’re here to help. Call our 24-hour hotline on 13 10 13. If you need to lodge a claim overnight, you can only start lodging your claim, or request a call back from one of our consultants.

Every claim is important to us, and so is your time, so if your claim is for minor damage, use an online claim form to submit your motor or property claim. You’ll still get our great customer service, but you'll avoid phone queues, and you'll be allowing those who've been hardest hit to get help from consultants when they need it.

Once you’ve completed your claim form, we’ll be in touch as soon as possible. Our claims team will let you know if you need to get any replacement quotes, and if so, they’ll help with the process.
We strive to resolve disputes as quickly and amicably as possible. Find out more about our internal complaints process and the external disputes resolution scheme we follow.
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past, present and emerging.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. 

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.
Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.