What to do if you’re injured at work
If you’re injured at work, your first priority is to see your doctor and let your employer know what’s going on as soon as possible.
You (or someone acting on your behalf) must make an entry on your employer’s register of injuries.
How to make a claim
Your role in making a claim
- Complete the ‘injured worker’s details’ section of the relevant workers compensation claim form (available from your employer or using the links below).
- Return the completed and signed form to your employer along with a medical certificate.
- Your employer will submit your workers compensation claim with us on your behalf.
Employer’s role in submitting a claim
1. Report the injury
2. Submit the documents
Download the relevant workers compensation claim form.
Both the injured worker and employer sections must be completed and signed. Send the claim form along with the medical certificate to us.
3. We’ll be in touch
The details we need
- Policy information
- Employer’s details including contact details
- Injured worker’s details including employment and contact details
- Information about the injury, such as the date of injury, nature of the injury, where the injury took place, etc.
- Reporting details including who the injury was reported to and treating doctor details
Claims submission and correspondence
What happens next?
- Assign a case manager who is responsible for supporting your claim.
- Send you a letter with your claim number and the contact details of your case manager.
- Keep you up to date on the progress of your claim and encourage you to contact us if you have any questions.
- Tell you within four weeks of receiving your claim whether the claim has been accepted or not.
Complaints and disputes
Supporting your recovery and return to work
Your cover – Receiving payments
Moving forward – Your recovery
Forms and resources
Ready to get started?
Frequently asked questions
We’ll send a letter to you on the same day your claim is lodged providing you with your claim number. We’ll also assign a case manager to your claim, who will contact you within 3 working days to discuss your claim.
Your case manager assesses your claim and makes a liability decision to either accept or decline your claim.
If we don’t have enough information to make a liability decision, your claim will be pended or deferred while further information is being gathered.
If your claim is accepted, you’re entitled to reasonable costs associated with medical treatment in relation to your injury.
Typically, your treating provider will bill us directly. If you have paid for services, then you can send the receipts to us for reimbursement.
Initial appointments for passive therapies (for example, physiotherapy) don’t require pre-approval from us. However, after your first consultation we’ll likely request information from the treating provider before paying for further services.
If you are referred to see a specialist (for example, a surgeon) then this may require pre-approval from us. If you want to obtain pre-approval or if you are unsure about whether pre-approval is required, contact your case manager.
Work with your employer, treating doctor or rehabilitation specialist to develop a plan to help your recovery and return to work. Receive medical treatment and participate in any required rehabilitation or retraining.
For more information on how to be actively engaged in your recovery, ask your case manager for a copy of the Allianz Worker Recovery Kit. The kit provides practical advice on what to do in the recovery process, and also provides a useful template so you can start setting goals and commitments to support your recovery.
We may engage a workplace rehabilitation provider to assist with your claim. Workplace rehabilitation providers are accredited to provide rehabilitation services to help you return to work.
A workplace rehabilitation provider will attend your medical reviews with you and collaborate with you, your doctor and employer to develop plans to enable a safe and reasonable return work within your capacity.
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