We know how important it is to have an insurer who protects and supports you, your loved ones, and your lifestyle at all stages in life.
Before you enter into a Life Insurance policy with us, you have a duty to take reasonable care not to make a misrepresentation to us.
When you apply for a Life Insurance policy, apply to change your existing policy, or apply to reinstate your policy, we may ask you questions about things like your health and medical history, occupation, lifestyle, pastimes, and current insurance. The answers you give us are vital to our decision whether to insure you and on what terms, including the premiums we charge.
You must answer our questions honestly, accurately, and to the best of your knowledge and not make a misrepresentation to us. A misrepresentation may have an impact on a claim in the future. A misrepresentation includes a statement that is false, partially false, or that doesn’t fairly reflect the truth.
You must also comply when you answer questions on someone else's behalf.
If you do not meet your duty, we may reject or not fully pay your claim. Within the first three years, we may treat your cover as if it never existed if we would not have insured you on any terms if you had met the duty.
Instead of treating your cover as if it never existed, we may reduce the cover amount using a formula prescribed by law (we can only do this within the first three years for Life Cover). For Critical Illness Cover and Permanently Unable to Work Cover, we may also change the terms of your cover to put us in the same position we would have been in if you had met the duty. If you deliberately provide dishonest or inaccurate answers or were reckless in answering our questions, this is an act of fraud, and we may treat your cover as if it never existed. We will apply these rights separately to Life cover, Critical Illness cover and Permanently Unable to Work cover.
When answering our questions, you must take reasonable care not to make a misrepresentation to us. A misrepresentation includes a statement that is false, partially false, or that doesn’t fairly reflect the truth.
If you don't comply with your duty, depending on the situation and cover, we may:
CAPTION: Understanding your duty to an insurer
At Allianz, We know how important it is for you to have an insurer who protects and supports you, your loved ones, and your lifestyles at all stages in life.
When you enter into a Life Insurance policy with us, apply for certain changes to your policy, or apply to reinstate your policy, we may ask you some questions about things such as your health, medical history, occupation, lifestyle, pastimes, and current insurance.
Your answers to these questions are vital to our decision on whether to insure you, and if so, on what terms, including the premium we charge. When answering these important questions You must take reasonable care not to make a misrepresentation to us.
A misrepresentation includes a statement that is false, partially false, or that does not fairly reflect the truth.
This means you must answer all of our questions honestly, accurately, and to the best of your knowledge. This is important as a misrepresentation could result in your claim being rejected or not fully paid.
It's also important to remember that when you're answering our questions, you're answering on behalf of everyone who will be insured by the policy. This means we will treat any answers or representations that you give as theirs.
Our friendly team members will take every care to make sure our questions are clear and specific. But we know that some customers may find answering questions about insurance and their health difficult.
If you need a bit of extra time or help to respond, that's okay. We'll give you as much time as you need to confirm your answers, or to validate any health related questions with your doctor or health care provider.
We can also work with your support person, or may even be able to provide you with access to a free translator. If you need to change your answers during the application process, you can update them yourself in the online application form. If you're no longer able to edit your application form, please contact us and we'll make these changes for you.
If you've already purchased your Life Insurance policy and you think you may have made a mistake on your application, please contact us immediately and we'll let you know if we need further information and whether or not it has impacted your cover.
In determining whether you've taken reasonable care not to make a misrepresentation, a number of matters would be considered, including:
The type of insurance, who it's intended to be sold to, and your particular characteristics and circumstances that we are aware of, or should have reasonably been aware of.
If we discover you've made a misrepresentation within the first three years of your cover, and we would not have insured you on any terms if you had met your duty, we may treat your cover as if it never existed.
For Life cover, if we discover you've made a misrepresentation within the first three years of your cover, instead of treating your cover as if it never existed, we may reduce your cover amount using a formula prescribed by law.
For Critical Illness cover and Permanently Unable to Work cover. We may reduce your cover amount, or we may change the terms of your cover to put us in the same position we would have been in, if you had met your duty.
If you make a deliberate or reckless misrepresentation, that is an act of fraud, and we may treat your cover as if it never existed.
We will apply these rights separately to Life cover, Critical Illness cover and Permanently Unable to Work cover.
Your duty continues up until we inform you that we have entered into a policy with you, including a reinstatement of your policy, or accepted any variations to your cover. Until that point, you must let us know if there are any changes to your circumstances.
Remember we want to be here for you and your loved ones when you need it most. So, please abide by your duty.
CAPTION: For more information, please contact us
We’ll tell you when this duty applies.
If you don’t meet your duty, we may reject or only partially pay any claims.
Within the first three years, we may treat your cover like it never existed if we wouldn’t have insured you on any terms if you had met the duty.
Within the first three years of Life cover, instead of treating your cover as if it never existed, we may instead reduce the cover amount using a formula prescribed by law.
For Critical Illness cover and Permanently Unable to Work cover, we may reduce the cover amount using a formula prescribed by law. We may also change the terms of your cover to put us in the same position we would have been in if you had met the duty.
If you deliberately give dishonest or inaccurate answers or are reckless in answering our questions, this is an act of fraud, and we may treat your cover as if it never existed.
We’ll apply these rights separately to Life cover, Critical Illness cover and Permanently Unable to Work cover.
If you’re unsure about whether you should include information, or if you have difficulty answering our questions, contact us. Our friendly team members will take every care to make sure our questions are clear and specific.
If you need a bit of extra help to respond to our questions, that’s okay. We can work with your support person, or we may even be able to provide you with free access to a translator. You can take the time you need during the application process. Before continuing with your application, you can check information about health-related questions with your doctor or other healthcare provider if you’re not sure.
Your duty continues up until we let you know that we’ve entered into a policy with you, including variations to your cover. Until that point, you must let us know if there are any changes to your circumstances.
During the application process, you must make sure the answers you give are accurate and not misleading. When we ask you to confirm if there have been any changes to your answers, you must update any information that has changed since starting your application.
If you need to let us know of a change to your answers during the application, you can change this within your application. If you can’t change your answers by yourself, you can contact us to make the necessary changes on your behalf.
If you’ve already purchased your Life Insurance policy and you think you may have made a mistake on your application, contact us immediately and we’ll let you know whether it has any impact on the cover. We may need more information from you to understand the impact on the cover.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.
