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NSW Green Slip Claims

Our NSW-based team of CTP claims specialists are here to help
It’s quick and easy to make a claim with us. Find out what’s involved and what you’ll need to lodge your NSW CTP insurance claim.

If you’ve been injured in a motor vehicle accident, you can lodge a NSW Green Slip claim with us if you’re either the at-fault driver and insured with us, or injured and the vehicle most at-fault is insured with us.

If you submit a claim within 28 days of the motor vehicle accident, you may be entitled to receive some of your benefits immediately from the date of the accident. If you submit later than this, some of your entitlements may only begin from the date the claim is made. At the latest, you should lodge a claim within three months of the date of the accident.

If the vehicle most at-fault isn’t insured with us for CTP, you can contact the State Insurance 
Regulatory Authority (SIRA) to determine who they’re insured with.

If a person dies as a result of a motor vehicle accident, CTP insurance may also cover:

If you don’t know whether we’re the CTP insurer of the vehicle most at-fault, give us a call and we’ll be happy to help.
If you believe you’re eligible, it’s easy to lodge a NSW CTP Green Slip claim with us.
You’ll need to get hold of the registration details of the vehicles that were involved in the accident.
Report the accident to the NSW Police by calling 131 444, unless they attended the accident scene.
Download, print, and fill out the relevant claim form. Once completed, sign and send to us.
  • You’ll need to include a medical certificate from your GP detailing your fitness for work with your claim form. A copy of the certificate of fitness is available from SIRA.
  • The claim form should be sent to us as soon as possible, as the law sets time limits for making a claim. You should provide the form to us within three months of the date of accident, or within 28 days to maximise your entitlement to benefits.
  • If you submit a claim within 28 days of the motor vehicle accident, you may be entitled to receive some of your benefits starting from the date of the accident. If you submit later than this, your treatment and care benefits may still begin from the date of the accident, but benefits for income support may not begin until the date the claim is made.
Remember, if you have any questions, call us on 1300 131 319. We’re here to help.
There are different forms for different claims.
If you’ve been injured in a motor vehicle accident, complete this form and send to us to apply for personal injury benefits.
(PDF, 210 Kb)
If you’d like to make a claim for common law damages, complete this form and send to us.
 
(PDF, 183 Kb)
If you wish to make a claim for funeral costs relating to someone who has died after a motor accident in NSW, complete and send this form to us.
(PDF, 320 Kb)
Complete this form and send to us to request compensation for the death of a dependant from a motor accident in NSW.
(PDF, 311 Kb)

If you’d like help completing your claim form, give our CTP claims team a call on 1300 131 319. If we complete the form for you, we’ll send it to you to be signed and returned.

The completed form needs to be sent to:

Allianz Australia
NSW CTP Claims Department
GPO Box 4629
Sydney, NSW 2001

You can send your claim by email, but remember to also send the original copy in the mail. You can also email us if you have an existing claim, but make sure to include your claim number and name as the subject line. Send a fax to 02 9266 7153.

Once you’ve filled out the relevant form and sent it to us, we’ll do the following:
  • Contact you within three business days after we’ve received your claim form
  • Send you a letter advising you of your claim reference number and the name and contact details of the person who will be responsible for supporting your recovery journey
  • Keep you up to date on the progress of your claim and encourage you to contact us if you have any questions
  • Make enquiries into the circumstances of the accident and determine who’s at fault
  • Tell you within four weeks of receiving your claim whether the claim has been accepted or not
  • Let you know of your entitlements and your claim will be assessed against those entitlements
We’re here to help you. At any stage of the claims process we encourage you to reach out to the person managing your claim if you have any questions or concerns.

If you’re not satisfied with your experience with us, give us a call on 1300 131 319 so we can try to resolve your issue.

If you’re not happy with our response, you can contact The Independent Review Office on 13 94 76, via email or mail: Level 17, McKell Building, 2-24 Rawson Place, Haymarket, NSW, 2000.

For more information, refer to our Customer Service & Complaints Management Model (PDF, 2,278 Kb).

Yes, the legislation imposes time limits for making a claim. For a personal injury statutory benefits claim, you must submit a claim no later than three months from the date of the accident. If the claim’s made outside of the three months, we may need more information to consider accepting your claim.

Get in touch if you need more information about the time limit to make your claim, or about time limits for other types of claims.

We’ll contact you within three business days after we’ve received your claim form. We’ll send you a letter advising you of your claim reference number and the name and contact details of the person who will be responsible for supporting your recovery journey. We’ll also keep you up to date on the progress of your claim and encourage you to contact us if you have any questions.
We may need to contact you to obtain an update on the progress of any treatment and we may also need to obtain more documents from you to assess your claim. We’ll discuss with you the need for any of this additional information.

In addition to the legislated cover offered under the NSW CTP Scheme, eligible Allianz customers with a CTP policy commencing prior to 12:00am on 1 September 2021 may be entitled to additional benefits under the Allianz At-Fault Driver Protection Insurance Policy.

Eligible customers who suffer one of a list of defined injuries in a motor vehicle accident for which they were entirely at fault can access lump sum benefits that are payable in addition to any compensation they may recover under the NSW CTP Scheme.

Eligibility criteria apply for the cover including that it’s only available to certain types of vehicles and only to drivers aged 25 years or older. Review the At-Fault Driver Protection Policy document for all eligibility cover and full terms and conditions.

From 12:00am on 1 September 2021, Allianz no longer offers At-Fault Driver Protection insurance to new or renewing customers with their CTP Insurance.

For current CTP policies that commenced or renewed prior to 12:00am on 1 September 2021 ('End Date') the cover offered under Allianz At-Fault Driver Protection Insurance Policy may be available to eligible customers until their CTP policies first renewal date after the End Date. After the first renewal date, the Allianz At-Fault Driver Protection Insurance cover will no longer be available to these customers.

If you believe you may be entitled to make a claim under the policy, contact us on 1300 131 319.

Make sure the accident has been reported to the police (if they didn’t attend the accident.) You can report the accident to the NSW Police by contacting the Police Assistance Line on 131 444, 24 hours a day, 7 days a week. Tell the police if you were injured in the accident and get the Police Event Number for the accident.

Get hold of the registration details of the vehicles involved in the accident. Once you have this information, you can complete the Personal Injury Claim Form. If you have any questions about getting this information, call us on 1300 131 319.

It may still be possible to make a claim if you were injured in a motor vehicle incident and you didn't get registration details of the most at-fault vehicle, or that vehicle wasn't insured. To find out more, call CTP Assist on 1300 656 919.

If you wish to make a personal injury claim, print, complete and send to us a Personal Injury Claim Form. If you’re unable to print this form, contact us and we’ll send the form to you. The form should be sent to us as soon possible as the law sets time limits for making a claim. Get in touch if you need help or have any questions.

The form includes a medical certificate, which is needed to be completed and signed by a registered medical practitioner.

If you’re making a claim for funeral expenses, complete an Application for Funeral Expenses. If you’re claiming for losses or expenses incurred as a dependant of a person who died in a motor vehicle accident, complete a Compensation to Relatives Claim Form.

Once the claim form is completed, you’ll need to sign it. If you’re under 18 years of age, your parent or legal guardian over the age of 18 should sign it on your behalf.

When you’ve completed the form, forward it to the following address:

Allianz Australia
NSW CTP Claims Department
GPO Box 4629
Sydney, NSW 2001

Remember, if you have any questions, call us on 1300 131 319. We’re here to help.

If you’d like help completing your claim form, give our CTP claims team a call on 1300 131 319. We can even fill the form out over the phone with the information you give us. If you’re unable to print the form, get in touch and we’ll send you a copy.

While our specialists are happy to help any time, the NSW Government also has a special team called CTP Assist to answer your questions. Get some extra help with your claim by phoning them on 1300 656 919.

You can send your claim by email, but remember to also send the original copy in the mail. You can also email us if you have an existing claim, but make sure to include your claim number and name as the subject line. Send a fax to 02 9266 7153.

We’ll contact you within three business days after we’ve received your claim form. We’ll send you a letter advising you of your claim reference number and the name and contact details of the person who will be responsible for your claim.

We’ll also keep you up to date on the progress of your claim and encourage you to contact us if you have any questions.

We’ll make enquiries into the circumstances of the accident and determine whether the vehicle most at fault is insured by Allianz. We’re required to determine liability as soon as possible. We’ll let you know your entitlements and your claim will be assessed accordingly.

If you’ve been injured in a motor vehicle accident that occurred before 1 December 2017, you may be able to make a CTP claim if your injury is a result of a motor vehicle accident that was not wholly your fault. If you’re wholly at fault, your CTP insurance may provide limited cover – up to $5000 in treatment costs and lost income incurred in the first six months after the accident.

In both cases you need to claim against the insurer of the vehicle most at fault in the accident. If we’re that CTP insurer, contact us on 1300 131 319.

There are strict timeframes in relation to making a claim if you were injured before 1 December 2017. Get in touch if you need more information.

Get more details about making a claim for an accident prior to 1 December 2017. 

Call us on 1300 131 319 or head to the SIRA website, which contains more information about motor accident injury claims.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. 

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.
Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.