If you pay your premiums monthly and you’ve missed a payment, you may have received a text, email or letter from us asking you to make a payment. The easiest way to make a payment is online using your Biller Reference Number (BRN).

For Car or Home Insurance policies that start with BC or AALHH, you can also log in to My Allianz to make a payment.

If you don’t make a payment, we’ll try to take a double payment on the next instalment date. It’s important to make sure you have enough funds on your next instalment date. If we can’t make two direct debits in a row, we may cancel your policy. Don’t worry, we’ll let you know if the payment fails a second time and before cancelling your policy.

If your payment fails twice, you can still make a manual payment online or by calling our team as long as the policy is still active.

You may want to also check and update your payment details.

You can choose to pay your Allianz Insurance policy by direct debit using a credit card, debit card or bank account.

If you’re making a payment online – we accept payment using debit or credit cards.

For Car, Home, Landlord, and Renters Insurance policies bought directly from Allianz, primary policyholders can update their payment details online through My Allianz. Log in to My Allianz using the email address and phone number linked to the policy.

For all other insurance types, call us on 13 10 00 to update your payment details.

Your Biller Reference Number (BRN) is located on your payment or renewal notice. You’ll need this to make a payment online.

For CTP payments, look for your BRN in the ‘Online payment’ instructions.

For Home and Car insurance payments, look for a code made up of either 18 numbers and letters, or 14 numbers only.

You can choose to pay your Allianz Car and Home Insurance payments either monthly or yearly.

Depending on your policy, the total premium you pay if you choose to pay your Car insurance premiums in monthly instalments may be higher than paying yearly.

If you want to change your payment frequency, you’ll need to call us on 13 10 00.

Before you cancel, our team can help you review your policy to make sure you’re only paying for what you need while keeping you covered.

If you need to cancel your policy, you can do so at any time without a cancellation fee. We’ll refund any unused premiums; the amount will depend on your policy type. You can only cancel your CTP Insurance if the car’s registration has been cancelled.

For Car, Home, Landlord and Renters Insurance policies bought directly from Allianz, the easiest way to cancel your policy is through Allianz Chat. If you Home Insurance policy starts with AALHH, you can cancel your policy online through My Allianz.

For all other policy types, you can use our online contact form and we’ll reply by email. To find out more, see how to cancel your insurance.

For Car, Home, Landlord and Renters Insurance policies, you can get a copy of your Certificate of Currency online through My Allianz. If your policy number begins with AALHH or BC, you can also update your Certificate of Currency online through My Allianz. Log in to My Allianz using the email address and mobile number linked to the policy.

For all other policies, call us on 13 10 00 to update your Certificate of Currency with new lender details or obtain a current copy.

If you bought your policy directly from Allianz, you can get a copy of your PDS online, refer to our Policy documents.

For Car, Home, Landlord or Renters Insurance policies, the primary policy holder can access other policy information online through My Allianz. They can log in to My Allianz using the email address and mobile number linked to the policy.

For all other policy information for other policy types, call us on 13 10 00.

Processing times for refunds can be different depending on the payment method, your bank and if you have any outstanding balances or open claims. Refunds typically take between 10 to 15 business days to be fully processed and received into your account.

If you don’t receive your refund after 15 business days, you can call us on 13 10 00 to check the status.

We’ll contact you about your refund if we don’t have your bank details. Depending on your preferred contact method, we’ll send you an email or a letter asking you to call us.

When you call us, we’ll ask you a few questions to make sure it’s you before we update your bank details. We’ll never ask for your passwords or codes.

If we don’t hear from you, we’ll send you a text message (SMS). If we still don’t from you, we’ll call you to arrange the refund.

Your premium is based on your circumstances, the cover you’ve chosen and your likelihood of making a claim. When you update or renew your insurance policy, your premium may change. For example, changing your sum insured amount, excess level or optional covers can change your premium.

Other factors outside of your personal circumstances can also affect your premium. Things like increases in claims costs and inflation or the likelihood of future weather events can mean an increase in your renewal premium.

Learn more about how your premium is calculated.

Our team can review your policy to help you make sure you’re only paying for what you need.

To make your premiums more manageable, you could consider:

• increasing your excess
• adjusting the amount you’re insured for
• looking at your optional covers
• changing your payments from yearly to monthly

Different options may be available depending on your policy. Call us on 13 10 00 to discuss your options.

Only Car, Home, Landlord and Renters Insurance policies bought directly from Allianz can be accessed through My Allianz.

If you bought your Car, Home, Landlord or Renters Insurance policy directly from Allianz, you can log in to My Allianz using the email address and mobile number linked to the policy. We’ll use these to send you a code to confirm your identity.

If you’re having trouble logging in or need help updating your login details, you can contact us on 13 10 00.

The fastest way is to make a claim online. If you prefer to talk through your claim, you can give our friendly claims team a call on 13 10 13.

You’ll need some details to start your claim. Here are some of the things we’ll ask for:

• Incident details: what happened, the date, time, and location of the incident
• Damage details: a description of the loss or damage you’re claiming for, with photos of the damage, if available
• Proof of the loss: for a contents claim, purchase receipts, credit card statements, and owners’ handbooks can help
• Other details: any additional details you can provide, for example details of witnesses, other vehicles or property involved

Find out more about how to make a claim online.

When you submit your claim, one of our consultants will contact you with the next steps. We’ll review the details you’ve provided and let you know if we need anything else.

We’ll aim to contact you within the following times to guide you through next steps:

• Car, Home, Boat, Caravan, Trailer and Business Insurance claims: within 2 business days
• Travel Insurance claims: within 10 business days

During extreme weather or other significant events, it may take a little longer.

Claims processing times can vary depending on the nature of the claim. For an update on your claim, give our team a call on 13 10 13.