NSW CTP Taxi Payment

If your policy started before 1 July 2023 and you chose to pay in instalments, you can continue to follow the process that was in place when you started that policy. The new process will apply from your next policy renewal.

The key points of the process are:

1. Continue to pay for your instalments when you receive them by the due date. These instalment amounts will remain unchanged. You can pay your instalments online or by calling 1300 652 664.
2. If you want your premium adjusted after each instalment payment, you must have your taxi inspected and odometer read and recorded in the SIRA portal no more than 28 days before the due date of the instalment.
3. We’ll then calculate if any additional premium is owed – or if a refund is owed to you – based on how many kilometres were travelled by your vehicle in the previous instalment period.
4. You’ll receive an adjustment notice about two weeks after your instalment’s due date. If additional premium is owing, you’ll have two weeks to pay.
5. At the end of your period of insurance, you’ll receive a renewal notice. If you choose to continue to pay in instalments, then you’ll need to follow the new process.

No. If you provide your eSafety Check Report at the start and end of your policy period, we’ll calculate any refund that is owing and pay it to you.

When your annual eSafety Inspection is completed by an Authorised Inspection Station, the details of that check are transmitted electronically to Transport for NSW (TfNSW). When this is done, a standard TfNSW report is generated as evidence of the inspection. You’ll need to send this eSafety Check Report to us as proof of your vehicle’s odometer reading. We won’t accept any other type of report.

If for any reason you need to cancel your vehicle’s registration during your policy term, you may still be eligible for a refund if you can provide an eSafety Check Report confirming the odometer reading of your vehicle at the time of cancellation. We’ll calculate any refund that might be owing to you based on the number of kilometres you’ve travelled by the cancellation date. We’ll also determine if you’re entitled to a refund of any unused portion of the minimum premium that was payable to us.

If you need to either replace or make any changes to your vehicle’s odometer, you must notify Fair Trading NSW and get their approval. A standard notification form can be found on their website. This notification form will display the final reading of your expiring odometer and the opening reading of your replacement odometer. To be eligible for a refund at the end of your policy period, you must provide the notification form along with the written approval from Fair Trading NSW to the Allianz taxi team. To be eligible for a refund, your odometer reading must be replaced before it reaches 999,999km.

If you don’t make payment for your instalment premium by the due date, we’ll have to suspend your vehicle’s registration. If you don’t make payment within 14 days of the suspension date, your registration will be cancelled. If you make payment after your vehicle’s registration has been suspended, you’ll need to pay a fee to lift the suspension. This fee is set by Transport for NSW.

It’s illegal for you to operate the vehicle while your registration is suspended or cancelled. Driving a suspended or unregistered vehicle on a road or road-related area in New South Wales is an offence that carries a maximum penalty of $2,200.

Once the registration is cancelled, your vehicle won’t be covered by Compulsory Third Party insurance. Amounts paid as compensation for death or injury arising from the use of the uninsured vehicle may be recovered from you.