Are you eligible to make a SA CTP insurance claim with us?
How to make a claim
1. Get the registration details
2. Report the accident
3. Complete your form
Report motor vehicle accident
Where to send your form
The completed form needs to be sent to:
CTP SA Claims Department
PO Box 10063
Adelaide BC, SA 5000
You can send your claim by email, or send a fax to .
What happens next?
- Contact you within five business days after we’ve received your claim form
- Send you a letter advising you of your claim reference number, as well as the name and contact details of the person who will be responsible for helping you with your claim.
- Make enquiries into the circumstances of the accident and determine who’s at fault
- Keep you up to date on the progress of your claim and encourage you to contact us if you have any questions
If liability is accepted, we’ll process your claim including, where relevant:
- Helping you with your reasonable and necessary medical treatment and rehabilitation to help you in your recovery
- Paying reasonable medical expenses promptly upon receipt. Remember to keep your accounts and receipts and provide copies to us
We may also need to obtain medical reports and other information to assess your claim. If we do, we’ll discuss these with you.
Once we’ve received all of the necessary information to assess your claim, we’ll get in touch to discuss settlement.
If you were partly at fault in the motor vehicle accident, your entitlements and any settlement offer may be reduced. The amount may reflect the extent to which you’re considered at fault and/or any statutory reduction.
We’re here to help you. At any stage of the claims process we encourage you to reach out to the person managing your claim if you have any questions or concerns.
Complaints and disputes
For more information, refer to our Customer Service & Complaints Management Model (PDF, 648 Kb). This has been translated into a number of languages to help people from non-English speaking backgrounds:
- Arabic (PDF, 2085 Kb)
- Chinese (PDF, 2025 Kb)
- Greek (PDF, 1994 Kb)
- Italian (PDF, 1954 Kb)
- Vietnamese (PDF, 1977 Kb)
If you need an interpreter or translator when contacting us about your complaint, call the Translating and Interpreting Service on 131 450 during business hours and ask to be connected to Allianz Australia Insurance Limited – CTP SA Claims.
For more information, refer to the CTP Insurance Regulator’s fact sheet (PDF, 240 kb).
Our office address:
CTP SA Claims
55 Currie Street
Adelaide, SA 5000
Frequently asked questions
The common forms of compensation payments are made for:
- Treatment expenses (refer to ‘What type of treatment expenses can be claimed?’ below for more information)
- Non-economic loss, including pain and suffering and disfigurement
- Loss of earning capacity (past and future) excluding the first week's loss
- Loss of dependency
- Attendant care
Visit the SA CTP Insurance Regulator for more information on what compensation you may be eligible to receive.
Reductions to compensation apply if your actions contributed to the accident, such as failure to keep a proper lookout, or driving at excessive speed (contributory negligence).
There are also laws that apply which may result in statutory reductions. For example, if the effect of alcohol or drugs contributed to the accident, if required seatbelts or helmets weren’t in use, or if an injured passenger wasn’t sitting in a correct passenger compartment.
Head to the SA CTP Insurance Regulator to find out more information about contributory negligence and statutory reductions.
We may authorise payment for treatment expenses including, but not limited to the following:
- Medical practitioners
- Remedial massage
- Gym program
Generally, all providers of medical and allied health services (e.g. physiotherapy, chiropractic, hydrotherapy and massage treatment) must be WorkCover accredited, or your expenses may not be covered.
Because of this, we recommend you contact your health care provider to determine whether they’re WorkCover accredited before receiving treatment. Payment of accounts for these treatments will be made at WorkCover gazetted rates.
Payment of accounts by Allianz may occur when you’ve met the following requirements:
- We receive a completed and signed 'Injury Claim form', including the 'Prescribed Authority’ available from the SA CTP Insurance Regulator
- Liability is not in dispute or has been agreed
- A medical report confirms the need for treatment, where appropriate
- Treatment has been reasonably incurred as a result of the motor vehicle accident
- The amount of the account is appropriate
If there’s any doubt, payment will be subject to more investigations or inquiries.
You’ll be required to fully co-operate with us, which may include completing an Accident Report Form and returning it to us. Penalties of up to $5,000.00 can apply for failing to co-operate with us.
In some circumstances, the CTP compensation paid to the injured person may be recovered from you if, for example you:
- Were under the influence of alcohol or drugs
- Were driving dangerously
- Intentionally cause injury
- Are guilty of a hit and run offence
- Drove a vehicle without the owner’s permission
- Don’t hold a current driver’s licence
- Drove an unroadworthy or overloaded vehicle
The money recovered from you may include injury compensation and claims' management costs.
If you are 16 years and over and you’re injured, you won’t be covered under your CTP policy. You may be entitled to compensation from another source. Visit the SA CTP Insurance Regulator for more information.
If you were under the age of 16 years at the time of the accident, and the accident occurred in South Australia on or after 1 July 2013, the CTP scheme provides necessary and reasonable treatment, care and support regardless of who is at fault. Find out more about children’s claims.
Please be wary of uninvited contact about potential motor vehicle accident claims, whether you have or haven’t been involved in an accident. They may offer to refer you to a claims, compensation, government or legal service – however, this contact may be deceptive or misleading about your eligibility to make a claim, or your eligibility for compensation. This is referred to as ‘claim farming’.
We recommend anyone receiving this sort of contact to protect their personal information.
No, but you do have the option to obtain it or to appoint legal representation.
Should you choose to seek legal representation, it’s important to know that thresholds are in place for reimbursement of legal fees. Legal costs through the CTP Scheme are not available in certain circumstances, such as if the total compensation is $25,000 or less. Limitations also apply if your compensation exceeds $25,000 and there will always be a component of any legal fees that won’t be claimable from Allianz.
Your lawyer is required to discuss with you the likely legal costs and also provide this information in writing.
Get more information regarding legal advice from the SA CTP Insurance Regulator.
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Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.
Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.