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SA CTP Insurance Claims

Our SA-based team of CTP claims specialists is here to help

Are you eligible to make a SA CTP insurance claim with us?

If you’re injured in an accident that involved a vehicle we insure for CTP, you may be able to make a claim with us.

You may also be able to make a CTP claim when a family member dies in a motor vehicle accident. Compensation may be available for loss of support for eligible family members of the deceased. Funeral expenses may also be covered. Our caring team is here for you during this difficult time.

If you don’t know whether we’re the CTP insurer of the at-fault vehicle, give us a call. Or you can use EzyReg to check CTP details online.

Call 1300 686 725

We're here to support you

Our SA-based claims specialists are here to help you get the treatment and support you need.

How we help

When you make a claim with us, you’ll receive our support and guidance through the claims process.

  • We’ll help you complete your claim forms
  • We’ll answer any questions you have and help you throughout the claim process
  • Upon your claim being accepted, we’ll support your recovery so you can get back to your usual activities as soon as possible.

To find out more about SA CTP Insurance, read the Policy of Insurance.

How to make a claim

Here’s how to make a claim with us. If you’d like help filling out your claim form, give our SA CTP claims team a call on 1300 686 725.

1. Get the registration details

You’ll need to get the registration details of the vehicles involved in the accident.
 

2. Report the accident

Report the accident to police, unless they attended the accident scene.

Report the accident

3. Complete your form

Fill out and lodge an injury claim form, available from the SA CTP Regulator.

Lodge your claim online now

Other ways to claim

Email

You can fill out your claim form and send it to us by email.

Send claim form by email

Mail

Or you can post your completed claim form to us at this address:

Allianz Australia
CTP SA Claims Department
GPO BOX 4049
Sydney NSW 2001

What happens next?

Once we’ve received your claim form, you’ll get a letter with your claim reference number and the contact details of your claim specialist. This typically happens within five business days.

We’ll then investigate the accident to determine who’s at fault. We may also reach out for extra information, such as medical reports, to assess your claim.

If liability is accepted:

  • We’ll help with relevant medical and rehabilitation treatments
  • We’ll pay reasonable medical expenses as soon as possible

If you were partly at fault:

  • Your settlement offer, if you receive one, may be reduced.
  • The amount depends on how much you were at fault, and any legal rules.

For more information, see the Liability determination fact sheet (PDF, 95KB).

We're here to help

If you have any questions or concerns along the way, feel free to reach out to your claim specialist at any time.

Claim forms and documents

Choose the relevant form for your claim. If you need help, give our CTP claims team a call on 1300 686 725.

Allianz SA CTP Claims experience

Here’s what some of our customers have to say about us.

“Very helpful, caring, listening to my needs to recover and supportive and easy to reach, you guys are amazing!! Thank you very much for your time and help.”

Mayble, October 20251

“They were supportive and provided care I required.”

Robert, October 20251

Complaints and disputes

If you’re not satisfied with your experience with us, please call us on 1300 686 725 so we can try to resolve your issue.

For more information, see our Customer Service and Complaints Management Model (PDF, 560KB). To help non-English speakers, it’s available in the following languages:

Need an interpreter or translator when contacting us about your complaint? Call the Translating and Interpreting Service on 131 450 during business hours and ask for Allianz Australia Insurance Limited – CTP SA Claims.

If you’re still not satisfied with our response, call the CTP Insurance Regulator on 1300 303 558 or send them an email. Or visit their website to complete the Feedback-Complaint Form.

For more information, see the CTP Insurance Regulator’s Complaints and disputes fact sheet (PDF, 240KB).

Our office address:

Allianz Australia
CTP SA Claims
Level 16
One Festival Tower
Station Road
Adelaide SA 5000

Frequently asked questions

Compensation payments are commonly made for:

  • Treatment expenses – for more information, see ‘What type of treatment expenses can I claim?’ FAQ below.
  • Non-economic loss, including pain and suffering and disfigurement
  • Loss of earning capacity (past and future) excluding the first week's loss
  • Loss of dependency
  • Attendant care
  • Funeral

To find out what compensation you may be eligible for, see What you can claim.

Your compensation may be reduced if your actions contributed to the accident. For example, if you were speeding or didn’t keep a proper lookout (contributory negligence).

Laws may also reduce compensation. For example, if you drove under the influence of alcohol or drugs, or didn’t use required seatbelts or helmets. Or if an injured passenger wasn’t seated correctly.

To find out more, see Settling your claim.

We may authorise payment for treatment expenses including, but not limited to the following:

  • Medical practitioners
  • Medications
  • Ambulance
  • Hospital
  • Physiotherapy
  • Chiropractic
  • Hydrotherapy
  • Remedial massage
  • Gym program

We’ll pay for reasonable and necessary treatment based on ReturnToWorkSA’s fee schedule but not all health services are covered by CTP.

To make sure your medical services are covered under the CTP Scheme, get approval from us before you start treatment. We’ll need a copy of the invoice and receipt to reimburse you for approved treatment.

We’ll make reasonable and necessary payment for your treatment based on the ReturnToWorkSA's Fee Schedule. We’ll usually pay your account when you’ve met the following requirements:

  • We receive a completed and signed 'Injury Claim form', including the 'Prescribed Authority’ available from the SA CTP Insurance Regulator
  • Liability is not in dispute or has been agreed
  • We receive medical evidence that confirms the need for treatment, where appropriate
  • Treatment has been reasonably incurred as a result of the motor vehicle accident
  • The amount of the account is appropriate

If there’s any doubt, payment will be subject to more investigations or inquiries.

When you make a CTP claim, you need to fill out a prescribed authority as part of your CTP claim form. It lets us gather the relevant information needed to process and assess your CTP claim. We'll let you know at least seven business days before we use it and explain why. You'll get a copy of any information we collect within 21 days of receiving the information. For more details, see the Release of information to CTP insurers fact sheet (PDF, 148KB).

You’ll need to fully co-operate with us, which may include completing an Accident Report Form and returning it to us. Penalties of up to $5,000 can apply for failing to co-operate with us.

In some circumstances, the CTP compensation paid to the injured person may be recovered from you if, for example you:

  • Were under the influence of alcohol or drugs
  • Were driving dangerously
  • Intentionally cause injury
  • Are guilty of a hit and run offence
  • Drove a vehicle without the owner’s permission
  • Don’t hold a current driver’s licence
  • Drove an unroadworthy or overloaded vehicle

The money recovered from you may include injury compensation and claims' management costs.

If you’re 16 years and over and you’re injured, you won’t be covered under your CTP policy.

Were you under 16 years old at the time of the accident in South Australia on or after 1 July 2013? If so, the CTP scheme covers necessary and reasonable treatment, care, and support regardless of who’s at fault.

For more information, see the CTP Insurance Regulator’s Who can claim web page.

You could possibly make a claim against the Nominal Defendant. Contact the SA CTP Regulator on 1300 303 558 for more information.

Please be wary of uninvited contact about potential motor vehicle accident claims, whether you have or haven’t been involved in an accident. They may offer to refer you to a claims, compensation, government or legal service. However, this contact may be deceptive or misleading about your eligibility to make a claim, or your eligibility for compensation. This is known as ‘claim farming’.

If you receive this sort of contact, we recommend you protect your personal information.

Find out more about claim farming, including how to report it.

We’re here to support you, and we aim to make the claims process as easy as possible. We’ll explain each step in the claims process, and your claims specialist will answer any questions you may have.

Everyone has the right to pay for independent legal advice at any time during the claims process. If you wish to seek legal advice, it’s important to know that thresholds are in place for reimbursement of legal fees. Legal costs through the CTP scheme aren’t available in certain circumstances, such as if your total compensation is $25,000 or less. Limitations also apply if your compensation exceeds $25,000. There’s often a portion of legal fees that won’t be claimable from Allianz.

Your lawyer is required to discuss with you the likely legal costs and also provide this information in writing.

Get more information regarding legal advice from the SA CTP Insurance Regulator.

We're here to help

Explore our Help page for questions about your policy, claims, payments, and more. If you need to reach us, we're ready to connect.

Visit Help and contact

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* Conditions apply

  1. Allianz CTP Claims Survey, October 2025
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. The above contains general information only. It is a summary of key concepts relating to CTP claims procedures and does not represent the complete picture on any given matter. This information is not meant to be legal advice and should not be treated as such. The information should be considered in conjunction with the relevant Act and Regulations.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.
Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.