We strive to do things the right way and keep our customers happy, but we understand that not everyone agrees with the outcome of their claim. We aim to resolve disputes in an honest, efficient, fair, transparent and timely manner. If you’re not happy with an outcome or decision made about your claim, please contact us and we’ll aim to resolve your complaint using our internal dispute resolution (IDR) process.
Allianz Global Assistance contact details
Allianz Global Assistance website
1300 795 636
Email IDR Committee
Locked Bag 3014, Toowong DC QLD 4066
If you’re not happy with how we’ve handled your complaint, or we don’t make a decision within the timeframe we tell you, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms.
If you want to refer your complaint to external dispute resolution, you can contact AFCA using the following details:
The Australian Financial Complaints Authority
1800 931 678
GPO Box 3, Melbourne VIC 3001