QLD CTP Insurance Claims

Our QLD-based team of CTP claims specialists are here to help
Making a claim with us is fast and simple. See what’s involved and what you’ll need to lodge your QLD CTP insurance claim.
If you’re injured in a motor vehicle accident that was caused (completely or partially) by a vehicle we insure for CTP, you may be able to make a claim with us.
 
You may also be able to make a CTP claim when a family member dies in a motor vehicle accident. Compensation may be available for loss of support for eligible family members of the deceased. Funeral expenses may also be covered.
If you don’t know whether we’re the CTP insurer of the at-fault vehicle, give us a call or send us an email and we’ll be happy to help. 
It’s easy to lodge a claim with us.
You’ll need to get hold of the registration details of the vehicles that were involved in the accident.
Report the accident to the police, unless they attended the accident scene. 
Download, print, and fill out the relevant claim form – or complete via the QLD CTP Claim Portal – sign and send to us.
Remember, if you have any questions, call us on 13 1000 or 07 3023 9006. We’re here to help.
If the police didn’t attend the scene of the accident, use this form to report it to them.
(PDF, 112 Kb)
Complete this form and send to us to make a claim for personal injury sustained in a non-fatal accident.
(PDF, 390 Kb)
Complete this form and send to us to make a claim for funeral and other expenses or compensation as a dependent of someone who died in a motor vehicle accident.
(PDF, 458 Kb)

If you’d like help completing your claim form, give our CTP claims team a call on 13 1000 or 07 3023 9006.

The completed form needs to be sent to:

Allianz Australia
QLD CTP Claims Department
GPO Box 2226
Brisbane QLD 4001

You can send your claim by email. Remember to also send the original copy in the mail.

Once you’ve filled out the relevant form and sent it to us, we’ll do the following:
  • Contact you and provide a claim reference number, as well as the name and contact details of the person who will be responsible for helping with your claim.
  • Make enquiries into the circumstances of the accident and determine who’s at fault.
  • Keep you up to date on the progress of your claim and encourage you to contact us if you have any questions.

If liability is accepted, we’ll process your claim including, where relevant:

  • Helping you with your reasonable and necessary medical treatment including rehabilitation to help you in your recovery.
  • Paying reasonable medical expenses quickly upon receipt. Remember to keep your accounts and receipts and provide copies to us.

We may also need to obtain medical reports and other information to assess your claim. If we do, we’ll discuss these with you.

Once we’ve received all of the necessary information to assess your claim, we’ll get in touch to discuss settlement.

If you were partly at fault in the motor vehicle accident, your entitlements and any settlement offer may be reduced by an amount by which you’re considered at fault.

We’re here to help you. At any stage of the claims process we encourage you to reach out to the person managing your claim if you have any questions or concerns.

If you’re not satisfied with your experience with us, give us a call on  07 3023 9006 so we can try to resolve your issue.

If we are not able to resolve your complaint to your satisfaction, we will provide advice regarding the appropriate external dispute resolution pathway based on the type of dispute.

For more information, refer to our QLD CTP Complaints brochure (PDF, 420KB).

 

Yes, the government imposes time limits for making a CTP claim. For a personal injury claim, the time is generally nine months from the date of accident or, if you have a solicitor managing the claim, within one month of consulting the solicitor.

For minors, timeframes to lodge a claim don’t commence until the child turns 18 years old. Get in touch if you need more information about the time limit to make your claim.

We’ll send you a letter advising you of your claim reference number and the name and contact details of the person who will be responsible for the management of your claim. In addition, your claims consultant will also contact you promptly via phone when we receive your claim. We’ll also keep you up to date on the progress of your claim on a regular basis.
We may need to contact you to get an update on the progress of any treatment and we may also need to get more documents from you to assess your claim. We’ll discuss with you the need for any of this additional information.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. 

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.
Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.