We have a duty to all our customers to consider each claim fairly, professionally and with empathy. We understand that making a claim can be a time of great stress, that’s why we aim to handle all cases sensitively and as quickly as possible.
We assess each claim based on medical and other relevant evidence, using guidelines and procedures in line with the policy terms and conditions, and pay approved claims promptly.
Allianz Life is a subscriber to the Life Insurance Code of Practice. To learn about our commitment to you, our compliance with the Life Insurance Code of Practice, and to obtain a copy of the code, visit our .