If you’re injured at work, your first priority is to see your doctor and let your employer know what’s going on as soon as possible.
You (or someone acting on your behalf) must make an entry on your employer’s register of injuries.
If you’re injured at work, your first priority is to see your doctor and let your employer know what’s going on as soon as possible.
You (or someone acting on your behalf) must make an entry on your employer’s register of injuries.
Send completed forms and any supporting documentation to us by post at:
Allianz Australia
Workers' Compensation Victoria
GPO Box 80, Melbourne Vic 3001.
Send completed forms and any supporting documentation to us by email or fax.
Email
VIC New claims
Fax
03 8615 8180
If your claim is accepted, you’re entitled to reasonable costs associated with medical treatment in relation to your injury. It’s important to note that payment of reasonable medical costs doesn’t always mean the full cost, as there may be a ‘gap’ between what your provider charges and what is payable under WorkSafe’s schedule of fees.
To claim for reimbursements, complete the Worker Reimbursement form and submit it to us along with your receipts.
CAPTION: Your life covered: receiving payments
At Allianz, we are committed to providing access to workers' compensation without delay so you can focus on your recovery.
CAPTION: The payment process
The payments process is a little different in every state, but you can expect it to go something like this:
If you have suffered a workplace injury, the first thing you should do is see your doctor. They will recommend treatment and talk to you about what you can do.
Your doctor will also complete a workers’ compensation certificate. This outlines what work you are able to do and may include parts of your job you are doing before your injury.
When a claim is accepted by Allianz a case manager will contact you and your employer about when payments will commence, and at what rate. Usually, your employer will make the weekly payments in line with your usual pay cycle. But this will be confirmed by your case manager.
Knowing that your compensation is taken care of gives you the peace of mind to focus on your recovery.
CAPTION: Moving forward: Your recovery
Your recovery is a collaborative effort. Allianz, your employer, and your treating practitioners are all working with you to get you back to work, and back to your life.
Everyone has a role to play. Your part is to be actively engaged in the process. A successful recovery needs your active involvement. That means working with your case manager, your employer, and your doctor to develop a personal plan for your recovery.
Did you know in most cases you do not need to be completely recovered before you can return to work in some capacity? Recovery at work has been shown to lead to better physical, social, and financial outcomes.
Actively participating in all treatment recommended by your doctor may include attending medical and rehabilitation appointments. Setting goals and committing to them can also support your recovery. Your goals should be personal, relevant to your recovery, and in line with medical advice from your doctor.
Your doctor will continually assess your progress and recovery. They will provide referrals to specialised professionals as appropriate to your injury. You may be asked to attend an independent medical examination or IME. This is an assessment by someone who has not been involved in your treatment, a person with expertise in your type of injury.
Your employer should be supportive of your return to work, particularly in providing suitable duties in line with your recovery. Your Allianz case manager is there to talk over any concerns you might have. They will support you through your recovery and your return to work.
While your claim is being assessed, contact the eligibility officer. Once your claim has been accepted, we’ll give you your case manager’s contact details.
Your case manager is your go-to person for any questions. Because we work as a team, you might not always get to talk to the same case manager, but we’ll do our best to give you just one contact.
If you would like to access compensation for your time off work, you need to supply a Certificate of Capacity before payments can be issued. A Certificate of Capacity is a medical certificate that specifies the clinical diagnosis, nature of injury and your capacity for work, including expected duration of your incapacity.
Your first certificate can cover a maximum of 14 days and can only be obtained from a doctor. Ongoing certificates can be obtained from a variety of treatment providers (such as a doctor, physiotherapist, chiropractor or osteopath) and can cover a maximum of 28 days.
Independent medical examinations are a regular part of the claims process. An independent medical examiner provides a medical opinion in the form of a report that assists us to make decisions regarding the ongoing management of your claim.
Your case manager will contact you within 7 days of receiving the report to go through the report and discuss whether there will be a change to your entitlements. A copy of the report will also be sent to your doctor for their consideration.
If your claim is accepted, you’re entitled to reasonable costs associated with medical treatment in relation to your injury. Payment of the reasonable costs of medical treatment doesn’t necessarily mean payment of the full costs. There may be a 'gap' between what the provider charges and what is payable under WorkSafe's schedule of fees.
Typically, your treating provider will bill us directly. If you have paid for services, then you can send the receipts to us for reimbursement.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.