Please note our Customer Experience Centre will be closed on Friday, 25 April 2025.
We're otherwise operating under the hours listed below.
Contact us
Talk to our understanding, experienced team: we’re here to help
Customer Experience Centre's public holiday hours
Severe weather
Our thoughts are with everyone affected by severe weather across Australia.
To our customers, we’re here to support you.
To our customers, we’re here to support you.
Choose a category to get started
Whether you have a question or need help with making a claim, save time by contacting us online.
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Car
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CTP
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Home
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Business
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Travel
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Life
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Leisure
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Workers’ Compensation
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NDIS
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Other enquiries
Car Insurance
For queries about our Comprehensive Insurance and Third Party Property Damage Insurance.
Quotes or policy enquiries
Monday to Friday,
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
CTP Insurance
Contact our state-based Compulsory Third Party (CTP) Insurance specialists.
NSW
Quotes or policy enquiries
Monday to Friday,
8 AM to 7 PM AEDT
Saturday,
9 AM to 3 PM AEDT
8 AM to 7 PM AEDT
Saturday,
9 AM to 3 PM AEDT
Claims
Monday to Friday,
8:30 AM to 5 PM AEDT
8:30 AM to 5 PM AEDT
QLD
Quotes or policy enquiries
Claims
Monday to Friday,
8:30 AM to 5 PM AEST
8:30 AM to 5 PM AEST
Monday to Friday,
8:30 AM to 5 PM AEST
8:30 AM to 5 PM AEST
Home Insurance
For queries about our Home and Landlord Insurance.
Quotes or policy enquiries
Monday to Friday,
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
Business Insurance
For quotes, new policies, claims, and queries about our Business Insurance Pack and Commercial Motor Vehicle Insurance.
Claims
Monday to Friday,
8 AM to 7:30 PM AEDT
Bodily injury claims:
02 8988 9982
Other liability claims:
02 8988 9969
Monday to Friday,
8:30 AM to 5 PM AEDT
Emergency assistance
If your condition is life threatening, call the emergency services immediately.
Australian-based case managers are here for you 24/7 if you need help while travelling, with registered nurses and doctors available.
Available for Allianz Travel Insurance policyholders.
Within Australia
Overseas
Additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
Travel Insurance
For queries about our Basic, Comprehensive, Domestic, Multi-trip, and Rental Vehicle Excess cover.
Quotes or policy enquiries
Monday to Friday,
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
Life Insurance
For queries about our Life, Critical Illness, and Permanently Unable to Work covers.
Leisure Insurance
For queries about our Caravan and Trailer Insurance and Boat Insurance.
Quotes or policy enquiries
Monday to Friday,
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
Workers’ Compensation Insurance
Contact our dedicated team of state-based specialists.
NDIS Plan Management
Whether you’re a new or existing participant, their support, or a Support Coordinator, you can contact us for general enquiries or to sign up for NDIS Plan Management
Other enquiries
Do you have a more general query? Contact us using the options below and we’ll make sure you get the assistance you need.
Quotes or policy enquiries
Monday to Friday,
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
8 AM to 9 PM AEDT
Saturday and Sunday,
8 AM to 5 PM AEDT
Other ways to connect with us
We want to make sure you can contact us in a way that’s convenient for you.
National Relay Service users
If you’re deaf, hard of hearing, or find it hard to communicate, the National Relay Service (NRS) can help. Follow these steps to contact the NRS:
Step 1 Contact us using the NRS call method you prefer from the list of NRS call numbers and contact services
Step 2 Give the NRS our phone number: 13 1000
Users need to register to access any of the NRS call channels. For more information about the National Relay Service, see about the NRS.
Step 1 Contact us using the NRS call method you prefer from the list of NRS call numbers and contact services
Step 2 Give the NRS our phone number: 13 1000
Users need to register to access any of the NRS call channels. For more information about the National Relay Service, see about the NRS.
Interpreter services
We have an interpreter service available to our customers in more than 160 languages. To discuss your insurance needs in a language other than English, give us a call. Our consultant will find you an interpreter in your preferred language where possible.
Or contact Translating and Interpreting Service (TIS National) directly on1300 041 474.
Postal address
Allianz Australia Limited
GPO Box 4049 Sydney NSW 2001
GPO Box 4049 Sydney NSW 2001
Need to make a complaint?
If you’re not satisfied with our products or services, let us know. We aim to resolve any issues as quickly as possible. Learn more about our complaints and disputes resolution process or fill in the complaints form.
Want to cancel your policy?
We’re sorry you’re thinking about leaving us. To cancel your insurance, give us a call. Before calling us, you might like to have your policy details ready. We may ask why you’re cancelling your policy.
You can also use our online contact form and we’ll reply by email.
To find out more, visit our How to cancel your Allianz Insurance policy page.
Are you experiencing hardship or family violence?
If you’re experiencing violence or hardship at home, we’re here to support you. Visit the support section of our website to learn more.
Media enquiries
For any media enquiries, journalists can contact our Media team.
For any media enquiries, journalists can contact our Media team.
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.