Our thoughts are with everyone affected by severse weather events in Victoria.
To our customers, we're here to support you.
To our customers, we're here to support you.
Contact Centre Hours Holiday Period
Please note our Sales and Service Contact Centre opening hours and closure times during the holiday period:
- On 25 and 26 December 2023 and 1 January 2024 we're closed.
- On 24 and 31 December 2023 we're operating on the below hours:
Enquiry type
Direct Insurance, 8 AM to 5 PM AEDT
Financial Institutions and Automotive, 8 AM to 5 PM AEDT
All other enquiry types, closed
Direct Insurance, 8 AM to 5 PM AEDT
Financial Institutions and Automotive, 8 AM to 5 PM AEDT
All other enquiry types, closed
- We are otherwise operating under hours as listed below.
Speak to us about a policy
Overseas emergency assistance
Australian-based case managers are here for you 24/7 if you need help while travelling, with registered nurses and doctors available.
Available to Allianz Travel Insurance policyholders.
Please call emergency services immediately if your condition is life threatening.
Additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
Have a question about your insurance?
CTP Insurance
NSW CTP existing customers
Monday to Friday,
8 AM to 7 PM AEDT
Saturday,
9 AM to 3 PM AEDT
Monday to Friday,
8 AM to 7 PM AEDT
Saturday,
9 AM to 3 PM AEDT
QLD CTP existing customers
Monday to Friday,
8:30 AM to 5 PM AEST
Monday to Friday,
8:30 AM to 5 PM AEST
Life Insurance
Life quotes, new policies and existing customers
Monday to Friday,
9 AM to 6 PM AEDT
Monday to Friday,
9 AM to 6 PM AEDT
Life claims
Monday to Friday,
8 AM to 5 PM AEDT
Monday to Friday,
8 AM to 5 PM AEDT
Workers Compensation Insurance
NSW
Monday to Friday,
8:30 AM to 5 PM AEDT
Monday to Friday,
8:30 AM to 5 PM AEDT
All other states and territories
Monday to Friday,
8:30 AM to 5 PM AEDT
Business Insurance
Business Insurance quotes, new policies, existing customers and general business claims
Monday to Friday,
8 AM to 7:30 PM AEDT
Monday to Friday,
8 AM to 7:30 PM AEDT
Public and Products Liability claims
Monday to Friday,
8:30 AM to 5 PM AEDT
Monday to Friday,
8:30 AM to 5 PM AEDT
Have a question, feedback or complaint?
We’re here to answer your questions and respond to your feedback. Get in touch using our contact form to let us know your thoughts and any queries on our services.
If you’re not satisfied with our products or services, we aim to resolve any issues as quickly as possible. Learn more about our complaints and disputes resolution process or fill in the complaints form.
Are you experiencing hardship or family violence and need support?
In the event you’re experiencing violence or hardship at home, Allianz is dedicated to providing support. Visit the support section of our website to learn more.
Other ways to connect with us
Message us on Facebook
We're here to help you on Facebook.
Monday to Friday
9 AM to 5 PM AEDT
Saturday and Sunday
8.30 AM to 4.30 PM AEDT
Monday to Friday
9 AM to 5 PM AEDT
Saturday and Sunday
8.30 AM to 4.30 PM AEDT
Postal address
Allianz Australia Limited
GPO Box 4049 Sydney NSW 2001
GPO Box 4049 Sydney NSW 2001
National Relay Service Users
TTY users Call 133677 and
then ask for 13 1000
Speak and Listen users
Call 1300 555 727 and
then ask for 13 1000
Internet relay users
Connect to the NRS
then ask for 13 1000
Media enquiries
For any media enquiries, journalists can contact our Media team.
For any media enquiries, journalists can contact our Media team.
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.