Contact us

Talk to our understanding, experienced team: we’re here to help
Whether you have a question or need help with making a claim, save time by contacting us online.
Car
For queries about our Comprehensive Insurance and Third Party Property Damage Insurance.
Contact us via our online form
Monday to Friday,
8 AM to 9 PM AEST
Saturday and Sunday,
8 AM to 5 PM AEST
Available 24 hours, 7 days a week
CTP
Contact our state-based Compulsory Third Party (CTP) Insurance specialists.
Quotes or policy enquiries
Monday to Friday,
8 AM to 7 PM AEST
Saturday,
9 AM to 3 PM AEST
Claims
Monday to Friday,
8:30 AM to 5 PM AEST
Quotes or policy enquiries
Monday to Friday, 
8:30 AM to 5 PM AEST
Claims
Monday to Friday,
8:30 AM to 5 PM AEST
Claims
Monday to Friday,
8:30 AM to 5 PM ACST
Contact us via our online form
Home
For queries about our Home and Landlord Insurance.
Contact us via our online form
Monday to Friday,
8 AM to 9 PM AEST
Saturday and Sunday,
8 AM to 5 PM AEST
Available 24 hours, 7 days a week
Business
For quotes, new policies, claims, and queries about our Business Insurance Pack and Commercial Motor Vehicle Insurance.
Contact us via our online form
Monday to Friday, 
8 AM to 7:30 PM AEST
Monday to Friday, 
8 AM to 7:30 PM AEST

Bodily injury claims:
02 8988 9982

Other liability claims:
02 8988 9969

Monday to Friday, 
8:30 AM to 5 PM AEST

Travel

If your condition is life threatening, call the emergency services immediately.

Australian-based case managers are here for you 24/7 if you need help while travelling, with registered nurses and doctors available.

Available for Allianz Travel Insurance policyholders.

Additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
For queries about our Basic, Comprehensive, Domestic, Multi-trip, and Rental Vehicle Excess cover.
Contact us via our online form
Monday to Friday,
8 AM to 9 PM AEST
Saturday and Sunday,
8 AM to 5 PM AEST
Available 24 hours, 7 days a week
Life
For queries about our Life, Critical Illness, and Permanently Unable to Work covers.
Contact us via our online form
Monday to Friday, 
9 AM to 6 PM AEST
Monday to Friday, 
8 AM to 5 PM AEST
Leisure
For queries about our Caravan and Trailer Insurance and Boat Insurance.
Contact us via our online form
Monday to Friday,
8 AM to 9 PM AEST
Saturday and Sunday,
8 AM to 5 PM AEST
Available 24 hours, 7 days a week
Workers’ Compensation
Contact our dedicated team of state-based specialists.
Contact us via our online form
Monday to Friday,  
8:30 AM to 5 PM AEST
Monday to Friday,
8:30 AM to 5 PM
NDIS
Whether you’re a new or existing participant, their support, or a Support Coordinator, you can contact us for general enquiries or to sign up for NDIS Plan Management
Monday to Friday,  
8 AM to 6 PM AEST
Other enquiries
Do you have a more general query? Contact us using the options below and we’ll make sure you get the assistance you need.
Contact us via our online form
Monday to Friday,
9 AM to 5 PM AEST 
Saturday and Sunday,
8:30 AM to 4:30 PM AEST
Monday to Friday,
8 AM to 9 PM AEST
Saturday and Sunday,
8 AM to 5 PM AEST
Available 24 hours, 7 days a week
We want to make sure you can contact us in a way that’s convenient for you.
If you’re deaf, hard of hearing, or find it hard to communicate, the National Relay Service (NRS) can help. Follow these steps to contact the NRS:

Step 1  Contact us using the NRS call method you prefer from the list of NRS call numbers and contact services 

Step 2  Give the NRS our phone number: 13 1000

Users need to register to access any of the NRS call channels. For more information about the National Relay Service, see about the NRS. 
We have an interpreter service available to our customers in more than 160 languages. To discuss your insurance needs in a language other than English, give us a call. Our consultant will find you an interpreter in your preferred language where possible. 
Allianz Australia Limited
GPO Box 4049 Sydney NSW 2001
Available 24 hours, 7 days a week
If you’re not satisfied with our products or services, let us know. We aim to resolve any issues as quickly as possible. Learn more about our complaints and disputes resolution process or fill in the complaints form.
If you’re experiencing violence or hardship at home, we’re here to support you. Visit the support section of our website to learn more.
Media enquiries
For any media enquiries, journalists can contact our Media team.
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.



Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.