If you’re injured at work, your first priority is to see your doctor and let your employer know what’s going on as soon as possible.
You (or someone acting on your behalf) must make an entry on your employer’s register of injuries.
NSW Workers' Compensation claims
Working to support you at every step of your claims journey
What to do if you’re injured at work
Have a question about workers' compensation? Give one of our workers' compensation specialists a call.
How to make a claim
Whether you’re a public or private sector employee, there are a few simple steps that you and your employer must take to lodge a workers' compensation claim.
Your role in making a claim
If you’ve been injured at work and would like to make a claim for workers' compensation, then you’ll need to provide your employer, insurer or icare with a Certificate of Capacity (medical certificate).
In most cases, your employer will submit your workers' compensation claim with us on your behalf.
Employer’s role in submitting a claim
Here’s what your employer will need to do to submit a workers' compensation claim on your behalf.
1. Report the injury
Notify us within 48 hours of becoming aware of a work-related injury or illness.
2. Provide claim details
Basic details about the injured worker, their injury and treatment are needed to submit a claim.
3. We’ll be in touch
Once we’ve received your claim, we’ll assign a case manager who’ll contact you within 3 days and provide more information about the claims process.
The details needed to submit a claim
Whether submitting a claim online, by email or phone, the following details are needed:
- Employer’s details including contact details
- Injured worker’s details including employment and contact details
- Information about the injury, such as the date of injury, nature of the injury, where the injury took place, etc.
- Treating doctor details and contact telephone number or name of the hospital (if applicable)
- Date the injured worker stopped work
- Details of any time off work and if medical treatment was required
Submitting claims
Employers can choose to submit claims in the way that’s most convenient for them.
Workers Insurance for private sector
The simplest way is to complete and submit claim forms online using icare’s Claim Management System. Or, if preferred, give us a call.
Online
icare Claim Management
Phone
133 259
Insurance for NSW for public sector
Submit workers' compensation claims by calling or emailing us.
Phone
1300 788 946
Email
IFNSW Claims
What happens next?
Once we’ve received your claim, we’ll do the following:
- Assign a case manager who will be responsible for supporting your claim.
- Contact you within 3 days of receipt of your claim to advise your claim reference number and the contact details of your case manager.
- Determine provisional liability within 7 days of receipt of your claim. If your claim is provisionally accepted for time loss, your wage reimbursement will begin.
- Tell you whether the claim has been accepted or not. It can take between 4 to 12 weeks to make a final liability decision depending on the nature of your claim.
- Keep you up to date on the progress of your claim and encourage you to contact us if you have any questions.
Need to contact us about your claim?
Workers Insurance for private sector
Claims lodged on icare’s system (7-digit claim number):
Email
icare Claims
Post
Locked Bag 2099
North Ryde BC NSW 1670
Claims lodged on Allianz's system (15-digit claim number):
Email:
Allianz Claims
Post
GPO Box 5429
Sydney NSW 2001
Insurance for NSW for public sector
Complaints and disputes
We understand that not everyone agrees with decisions that have been made about their claim. You can contact us on 133 259 or lodge a complaint via our online form.
If you have a claims question or complaint you can email icare’s Claims team or call them on 13 99 22. IRO can also help workers resolve complaints relating to claims management, contact IRO on 13 94 76.
Supporting your recovery and return to work
Getting the treatment you need and being actively involved in your recovery may help you return to health sooner. You don’t have to be fully recovered to return to work. Our goal is to help you get the treatment you need, and return to the workplace as soon as possible.
CAPTION: Your life covered: receiving payments
At Allianz, we are committed to providing access to workers' compensation without delay so you can focus on your recovery.
CAPTION: The payment process
The payments process is a little different in every state, but you can expect it to go something like this:
- Doctor’s assessment
- Workers’ compensation certificate
- Acceptance of claim
- Payment of benefits
If you have suffered a workplace injury, the first thing you should do is see your doctor. They will recommend treatment and talk to you about what you can do.
Your doctor will also complete a workers’ compensation certificate. This outlines what work you are able to do and may include parts of your job you are doing before your injury.
When a claim is accepted by Allianz a case manager will contact you and your employer about when payments will commence, and at what rate. Usually, your employer will make the weekly payments in line with your usual pay cycle. But this will be confirmed by your case manager.
Knowing that your compensation is taken care of gives you the peace of mind to focus on your recovery.
Your cover – receiving payments
Watch our video to find out how we work hard to determine what compensation you are legally entitled to so that you can focus on your recovery.
CAPTION: Moving forward: Your recovery
Your recovery is a collaborative effort. Allianz, your employer, and your treating practitioners are all working with you to get you back to work, and back to your life.
Everyone has a role to play. Your part is to be actively engaged in the process. A successful recovery needs your active involvement. That means working with your case manager, your employer, and your doctor to develop a personal plan for your recovery.
Did you know in most cases you do not need to be completely recovered before you can return to work in some capacity? Recovery at work has been shown to lead to better physical, social, and financial outcomes.
Actively participating in all treatment recommended by your doctor may include attending medical and rehabilitation appointments. Setting goals and committing to them can also support your recovery. Your goals should be personal, relevant to your recovery, and in line with medical advice from your doctor.
Your doctor will continually assess your progress and recovery. They will provide referrals to specialised professionals as appropriate to your injury. You may be asked to attend an independent medical examination or IME. This is an assessment by someone who has not been involved in your treatment, a person with expertise in your type of injury.
Your employer should be supportive of your return to work, particularly in providing suitable duties in line with your recovery. Your Allianz case manager is there to talk over any concerns you might have. They will support you through your recovery and your return to work.
Moving forward – Your recovery
You’re more likely to have better physical and social outcomes when you recover at work. Watch our video to find out more about how we’ll support you.
Forms and resources
Our resources page provides information for both employers and workers about injury management and return to work best practice including helpful forms, tools and links.
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