Coping with the loss of a loved one is one of life’s biggest challenges and can feel overwhelming. When someone passes away, it's important you notify us so their assets can continue to be looked after. We’ve created this guide to help you manage any insurance policies connected with a deceased estate, so you have more space to grieve.
Deceased estates
Losing a loved one
How to notify us
Email our customer service team with the following documentation. If possible, include all known policy numbers of the deceased person.
We require the following two documents:
- A certified copy of the Executor/Administrator’s photo identification, and
- A certified copy of the Grant of Probate or Grant of Letters of Administration
If you don’t have these documents, you can send us:
- A copy of your photo identification
- A certified copy of the death certificate, and either
- A certified copy of the Will, if one was left, which states you as the Executor, or if the Will cannot be provided
- A letter from an estate solicitor, or a statutory declaration by you, which states:
- you are the Executor appointed under the Will and a Grant of Probate has not been sought or issued; or
- if there’s no Will, you are:
- the next-of-kin, or other representative of the Deceased,
- no Will was left by the Deceased, and
- you would have been appointed as the Administrator should a Grant of Letters of Administration been sought or issued.
Why you need to let us know
It’s important to notify us your loved one has passed away so you can:
- Cancel or replace the policy or policies
- Request changes to the policy or policies
- Make or extend payments
- Make a claim, or continue to progress an existing one
- Request a copy of the Certificate of Insurance
How long does it take?
Once we’ve received all your documents, we’ll be able to process your request and come back to you within 2 working days.
If you don’t have the documentation required
Call us on 132 664 and our friendly customer support team will do what we can to support you.
We're here to help
Explore our Help page for questions about your policy, claims, payments, and more. If you need to reach us, we're ready to connect.
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.