Allianz responds to severe weather across Australia

Last updated on August 26, 2025

Already in 2025, Allianz has provided care for customers impacted by 10 different major catastrophe events (CAT) across Australia. This has resulted in 28,221 claims being submitted to date.

From Cyclone Alfred to the severe weather in the NSW mid-North Coast, the Allianz Disaster and Recovery Team (DaRT) has been busy. This dedicated team spends most of its time on the ground connecting with customers and helping them to manage their claim.

Scott Cooper, National Manager Disaster and Recovery Allianz Australia shakes hands with a customer impacted by flooding.

Allianz caring for customers in person

Already this year, our DaRT team has met with over 200 customers at Recovery Centres in Townsville, Ingham, Nerang, Upper Coomera, Hervey Bay, Raymond Terrace, Woodberry, Taree and Port Macquarie.

“Working in any Recovery Centre is always a humbling experience. Our customers have been through a traumatic event and are often distressed or overwhelmed by the experience.” Clare Edmonds, Acting Claims Relationship Consultant said.

“In some cases, their entire home, car or business has gone underwater. Being able to sit with a customer, face to face, provides us with an opportunity to demonstrate how we care for our customers and how we can support in their time of need.”

Transcript

Today I'm on the mid-north coast of New South Wales,helping the community to recover from the recent rain and flooding event that took place in this region.

At this early stage in the event we're really encouraging customers, if they haven't already, to raise their claims, lodge their claims with us.

We have teams on the ground, we have teams back in our office available to take calls, and get the process underway for you.

For many customers, this may be the first time they're going through the claims journey.

So it's important that we explain the process, so that they know what to expect.

In most cases, once you've submitted your claim, we’ll appoint an assessor. The assessor will ask questions about the claim and any damage and about the loss that you've sustained. If it's a property claim, we may arrange for a loss adjuster to do a site visit, where they'll attend your home, just like we are doing today. At the site visit, the loss adjuster’s job is to understand the circumstance and the extent of the loss, and the damage to your property.

They then provide this feedback to us so we can determine the outcome of your claim, and understand the process of getting you back on your feet. None of us can go through a scenario like this alone. We have teams on the ground ready to support you. Please come in, see us at the various locations that we're operating at.

Or pick up the phone and call our team.

How does Allianz support customers in their claim journey?

“Once it’s safe to do so, Allianz works with customers to kick-off the assessing process, work through options, understand what the customer’s needs are and bring those actions to life” explains Scott Cooper, National Manager Disaster and Recovery at Allianz.

“As we’re registering claims, we’re also organising emergency relief payments and arranging temporary accommodation if required. Together, our loss adjusters, our builders and our Allianz claims teams are here to provide care our customers and partners can count on.”

Caring for vulnerable customers during a CAT event

To support vulnerable customers, Allianz established a dedicated phone line for customers over 75 years old. This phone line was first opened when Cyclone Alfred was due to hit QLD and Northern NSW. In that time, we received over 400 calls from these customers seeking support in making a claim or to get help securing temporary accommodation, if required.

As part of our recognition of the emotional toll these events can cause for customers, Allianz continues to offer free, confidential counselling support. This is available to customers, distribution partners and their immediate families who have been affected by a natural catastrophe.

Disclaimer

This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 ("Allianz"). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.

Any opinions expressed constitute our views at the time of issue and are subject to change. Neither Allianz, nor its employees or directors give any warranty of accuracy or accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in this article.

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