We have become aware of a scam in which third parties are falsely using the Allianz Australia Life Insurance Limited name in an attempt to commit fraud. This scam involves individuals purporting to be from Allianz Australia Life Insurance Limited, using false email addresses and circulating counterfeit Allianz Australia Life Insurance Limited investment product materials to induce individuals to invest in a non-existent insurance bond product. We are warning investors that this activity is completely unaffiliated with Allianz Australia Life Insurance Limited.
We strongly advise that, if you are contacted by persons whom you do not recognise, you do not take any action and in particular that you do not share any personal information including bank details.
If you believe you are a victim of this scam, you can also report the scam to a government agency (such as Scamwatch.gov.au) to help them identify the scammer and prevent the scam from spreading.
Your Allianz life insurance policy does not contain a specific policy exclusion for COVID-19 or for taking the COVID-19 vaccine.
If you apply for a new policy with us, we will assess you based on your individual health situation, lifestyle and occupation activities, and your policy documentation will confirm what cover you hold with us.
However, there is an exclusion which may apply if your claim relates to overseas travel. By this we mean, we will not pay any benefits to the extent a claim arises because you didn’t follow advice issued by the Australian government relating to an overseas location. This includes travelling when a ‘Reconsider your need to travel’ or ‘Do not travel’ alert is in place and not taking action to minimise or avoid any potential claim9. Please see the Allianz Life Plan PDS for further details.
If you are an existing Allianz life insurance customer who is currently overseas, or planning a trip overseas, we recommend that you contact us directly to understand how COVID-19 affects your policy, if at all.
Allianz recognises the important role frontline healthcare workers play in our society and especially at this critical time. We are committed to ensuring all healthcare workers can access life insurance cover.
We will not decline an application for cover, charge a higher premium, or apply a COVID-19 pandemic risk exclusion due to exposure or potential exposure to COVID-19. Your application is assessed based on your individual health situation, so exposure or potential exposure to COVID-19 may mean that you will not be immediately eligible for cover.
No, our Permanently Unable to Work cover assesses you against the same definition regardless of whether you experience a change in employment status or working hours at the time you become permanently unable to work. Please refer to your PDS for the definition details or contact us directly for more information.
We want to assist you keep your valuable life insurance cover in place if you are experiencing financial hardship.
If you are concerned about meeting your premium payments as a result of COVID-19, please contact us directly to discuss what options are available to you.
If you need to make a claim, we will support you during this stressful time making sure to handle your claim as sensitively and quickly as possible. You can contact our dedicated life insurance claims team on 1300 362 108, Monday to Friday, 8am to 5pm AEDT (excluding public holidays).
You can contact us by phoning 13 1000 or +61 2 8988 9581 if you are outside Australia, as well as via our website at allianz.com.au/contact.
Life cover is also known as Term Life insurance, or Death cover. It provides a lump sum payment (subject to conditions) in the event of the Life Insured dies or is diagnosed with a Terminal Illness where death is likely to occur within 24 months10.
The funds can be used for any purpose you choose, such as cover mortgage payments, school fees, bills, groceries, other living expenses and funeral costs. Life insurance is a way of protecting the financial future of your loved ones if you were no longer around to provide for them. It can help your family cover debts and living expenses at a time when they need it most.
You must be aged 16 to 65 to apply for Life cover. As long as you pay your premiums, we guarantee to continue your cover until the policy anniversary after your 99th birthday, regardless of changes to your health condition.4,1
Permanently Unable to Work cover is also known as Total and Permanent Disability (TPD) Insurance. It provides a lump sum payment (subject to conditions) in the event that you are permanently unable to work due to sickness or injury6. Permanently Unable to Work cover must be taken out in conjunction with Life Cover.
The funds can be used for any purpose you choose, such as covering your debts and living expenses, provide for medical treatment or ongoing care, or to pay for any home modifications that are required as a result of your disability. Payment of a benefit under Permanently Unable to Work cover reduces the cover amount of any remaining benefits under Life cover and Critical Illness cover by that payment amount. In certain circumstances this may mean the end of a cover or the Life Insured’s policy.1 The Life cover Buy Back feature allows you to reinstate the Life Cover Amount that was reduced 12 months after full payment of a Permanently Unable to Work claim.11
You must be aged 16 to 55 and working on a permanent basis in an eligible occupation type for at least 20 hours per week to apply for Permanently Unable to Work cover. Once you are accepted, as long as you pay your premiums, we guarantee to continue your cover until the policy anniversary after your 65th birthday, regardless of changes to your health condition.4,1
Critical Illness Insurance, is also known as trauma cover or serious illness cover. It provides a lump sum payment (subject to conditions) in the event that you suffer a defined Critical Illness5. Critical Illness cover must be taken out in conjunction with Life Cover.
The funds can be used for any purpose you choose, whether to pay for treatment and other medical costs, or any associated costs related to lifestyle changes (such as reducing working hours). This can help relieve your family’s financial burden at a very stressful time. Payment of a benefit under Critical Illness cover reduces the cover amount of any remaining benefits under Life cover and Permanently Unable to Work cover by that payment amount. In certain circumstances this may mean the end of a cover or the Life Insured’s policy.1 The Life cover Buy Back feature allows you to reinstate the Life Cover Amount that was reduced 12 months after full payment of a Critical Illness claim.11
You must be aged 16 to 55 to apply for Critical Illness cover. Once you are accepted, as long as you pay your premiums, we guarantee to continue your cover until the policy anniversary after your 70th birthday, regardless of changes to your health condition.4,1
How much Life, Permanently Unable to Work and Critical Illness cover you need, will vary according to your individual circumstances. Some general considerations are:
If you are unsure about the level of cover you require please speak with a financial adviser before deciding on appropriate insurance cover. Find out more about how much cover you may need by clicking here
Once your Policy is current, you can apply to increase your cover or add additional benefits at any time. Your application will be subject to our normal assessment process and eligibility criteria, so increases are not guaranteed.
Any cover you already have in place will be unaffected by future applications for increases, even where we decline the increase or agree to cover you subject to special terms.
Life Event Benefit Increases may also be available, please refer to the ‘Life Event Benefit Increases’ section in the Product Disclosure Statement for more details. Limits, exclusions and other conditions apply.
In respect of the increase in cover, please note that exclusion periods and waiting periods apply to certain Critical Illnesses and Permanently Unable to Work benefits 5,6. Exclusions apply to all covers and in respect of the increase in cover, please refer to the ‘When is a benefit not payable (policy exclusions)?’ and under each cover section in the Product Disclosure Statement.
To apply for an increase, please contact us on 13 1000, Monday to Friday, 9am to 6pm AEDT.
If you are unsure of the level of cover provided through your superannuation fund, you may wish to speak to the fund provider, a financial adviser or an accountant.
Within your superannuation, some general considerations are:
Self-employed people face similar needs in many instances to employed people – with a few additional challenges. Self-employed people may have business partners, personal guarantees on business loans as well as the standard mortgage, debts and dependents to consider. In addition, many self-employed people will find that their superannuation fund may not provide insurance.
We recommend you seek advice from a financial adviser on how life insurance can fit into your personal financial plan.
You can apply for cover if you are a holder of Australian or New Zealand Citizenship or an Australian Permanent Residency Visa and you are permanently residing within Australia at the time of your application.
You must also be aged:
Yes, up to two people can be insured on one policy. This could be you and your spouse/partner, or another person.
Yes, but there cannot be more than two people covered on any one policy.
No, you must complete the application on your own behalf.
We will ask you some questions about your health, lifestyle, occupation and family medical history to determine whether or not we are able to offer you cover. Once a policy has been accepted and issued, and provided your premiums are paid as due, we guarantee to continue your policy until the Policy Anniversary after your 99th birthday for Life cover; 70th birthday for Critical Illness cover and 65th birthday for Permanently Unable to Work cover.4,1
We will not disclose your sensitive information such as details about your health for any purpose other than to underwrite your insurance cover or assess a claim.
No medical examinations or tests are required at the time of the application. In the event of a claim, as part of our assessment process, we may require additional reasonable evidence (including medical evidence or information from your employer) or we may do a full review of your medical records. Where reasonable, you may also be asked to undergo examinations or other tests to confirm the occurrence of an insured event, at our expense.
Yes. If you have smoked tobacco or any other substance in the last 12 months, then you do need to tell us when you apply for insurance.
If you have a policy with us and you ceased smoking tobacco or any other substance more than 12 months ago you can contact us to arrange an update on your policy. Once we have received your completed non-smoker declaration form, we will be able to apply non-smoking rates to your policy and reduce your premium. You can access a smoker declaration form here.
No, only the Policy Owners have access to your Life Insurance Policy. To discuss adding an additional Policy Owner to your policy please call us on 13 1000, or access the request form here.
Your cover begins on the day we accept your application for cover and the ‘commencement date’ will appear on your Policy Schedule. Exclusion periods and waiting periods apply to certain Critical Illnesses and Permanently Unable to Work benefits.5,6 Your claim is assessed against a specific definition before any claim can be paid. These specific definitions are located in the Product Disclosure Statement. Exclusions apply to all covers, please refer to the ‘When is a benefit not payable (policy exclusions)?’ and under each cover section in the Product Disclosure Statement.
Yes, however, the policy will not cover the Life Insured if any of the policy exclusions apply. For example, we will not pay any benefits to the extent a claim arises because you didn’t follow advice issued by the Australian government relating to an overseas location. This includes travelling when a ‘Reconsider your need to travel’ or ‘Do not travel’ alert is in place and not taking action to minimise or avoid any potential claim9. Please see the Allianz Life Plan PDS for further details.
If you are an existing Allianz life insurance customer contact us directly to understand how this affects your policy, if at all. You can do so by calling 13 1000 or +61 2 8988 9581 if calling from outside Australia, or by visiting our Contact us page.
You may cancel your policy within 30 days of receiving your first policy schedule, which is accompanied with a letter from us confirming your purchase of the policy. This period is known as the ‘cooling off’ period. You need to do this by contacting us and we will refund any premiums paid unless a claim has been, or can be made under the policy.
No, the Allianz Life Plan is not an investment product and is only designed to pay a lump sum benefit (subject to conditions) in the event of a life insured’s death, Terminal Illness10, Critical Illness5 or becoming Permanently Unable to Work6. If you cancel this policy at any time other than during the cooling off period you will not get any money back on premiums paid while you are covered by the policy.
For all Life insurance claims, please call us on 1300 362 108 between Monday to Friday, 8am to 5pm AEDT (excluding public holidays), and speak with a Life Claims Consultant. Our Claims staff will ask for some details and send you a claim form to complete, sign and return to us. They will also advise you of any other supporting documentation reasonably required to assess your claim.
This may include :
To assist with the assessment of your claim, please contact us as soon as practicable regarding any insured event.
Your death benefit will either be paid to:
Where a death claim is payable to your estate and the Cover Amount is more than $100,000, your estate must provide either a Grant of Probate or Letters of Administration certified by either a solicitor, notary public, or justice of the peace before a benefit can be paid.
There can be up to two Policy Owners on your policy. As a Life Insured you are also a Policy Owner. Policy Owners have full rights over the policy including cancellation, and they would receive any death benefit paid. To discuss adding an additional Policy Owner to your policy please call us on 13 1000, or access the request form here.
It is important to understand that the assessment process and the length of time it takes varies according to the circumstances of the claim, the type of claim and how quickly we receive all the requested information. Our claims team will keep you updated on the progress of the claim and will assess each piece of information promptly as it’s received. You can assist by returning claim forms as quickly as possible and by encouraging your medical advisers to do so as well.
Where a Death Certificate is issued without a cause of Death a Coroner's Report may be required. Often this leads to a delay in the determination of the claim.
Your medical history helps us to look at the circumstances leading to the claim and to confirm that you have complied with your relevant Duty (Duty of Disclosure and/or Duty to take reasonable care not to make a misrepresentaion as outlined in your policy documentation). We will request medical histories in many instances, particularly where the claim occurs on a policy that is not very old, or where the diagnosis is not clear-cut. This does not mean that we do not believe your claim is valid. We are simply ensuring that the terms and conditions of the policy are met.
Allianz strives to resolve disputes as amicably and as quickly as possible. Find out more about our internal complaints procedure and the external disputes resolution scheme we subscribe to.
A will is a legal document in which you state how you want your assets distributed after you die. A will directs how your assets are distributed according to your wishes and helps ensure your family’s needs are met. It also allows you to nominate an executor, who is the person responsible for making sure your wishes are met.
You can have a will written and updated by private trustees and solicitors who will usually charge a fee. You can also have your will written by some Public Trustees at no cost however, they must act as the executor of your will. Check with the state or territory at https://moneysmart.gov.au/wills-and-powers-of-attorney.
You can also purchase a do-it-yourself will kit at Australia Post, however it is essential that your will is signed and witnessed properly otherwise it will be invalid.
To obtain further information in regard to wills, please refer to the Australian Government website at www.australia.gov.au/information-and-services/family-and-community/wills-and-powers-of-attorney.
You have the option of adding an additional Policy Owner to your policy. Policy Owners have full rights over the policy including cancellation, and they would receive any death benefit paid. We do not list traditional beneficiaries. See About wills for more information.
To discuss adding an additional Policy Owner to your policy please call us on 13 1000, or access the request form here.
Allianz Life has adopted the Life Insurance Code of Practice, which contains minimum standards of service and minimum standard medical definitions that customers can expect from insurers.The Code was developed by the life insurance industry through the Financial Services Council.
Learn about our commitment to you and our compliance with the Life Insurance Code of Practice.
Allianz Life forms part of the Allianz Group of companies, a global financial services organisation.
In Australia, Allianz Life is a life insurer and is regulated by the Australian Prudential Regulation Authority (APRA).
Allianz Life is a related body corporate of Allianz Australia Insurance Limited and Allianz Australia Limited, and in turn we are all part of the Allianz Group of companies.
Allianz Life, Allianz Australia Insurance Limited and Allianz Australia Limited share the Allianz brand in Australia and a number of internal business services to support our customers and provide an integrated Allianz insurance experience.
Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website. Refer to the relevant Product Disclosure Statements and Policy Documentation and information provided on this website by Allianz Australia Life Insurance Limited for details.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website. Refer to the relevant Product Disclosure Statements and Policy Documentation and information provided on this website by Allianz Australia Insurance Limited for details.
For terms, conditions and exclusions about our life insurance, please refer to the Product Disclosure Statement (PDS).
Important information : This product is not suitable for purchase within a superannuation fund. We would encourage you to speak to your financial planner or accountant who may be able to provide you with advice.
Important note : Information on this website is general information only and does not take into account your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider the appropriateness of the information, having regard to your objectives, financial situation and needs. Terms, conditions, limits and exclusions apply. Before making any decision you should consider the Allianz Life Plan Product Disclosure Statement and Policy Document (PDS). If necessary, please seek advice from a Financial Adviser before deciding on appropriate insurance cover.
The Target Market Determination (a TMD) for this product describes the class of persons for which the product has been designed, as well as other prescribed information.
Existing Customers : If you’re an existing customer, visit our Policy Documents for up-to-date policy information and access to PDS, documents and forms.
Outstanding Value Direct Life Insurance 2018 - 2021
Roy Morgan Research Customer Satisfaction Awards 2016
