Extreme weather support | Allianz Australia

Be ready whatever the weather

As we move into an El Niño summer, it’s important to understand the severe weather risks in your area. While natural disasters can’t be prevented, being prepared can help to keep yourself, your family, your assets, and the wider community safe.

At Allianz, we understand that there are many factors impacting our climate. Our in-house meteorologist provides our team with daily weather forecasting to help us make sure you have the support where and when you need it.

Whether you want to cover what you care about or need help making a claim, we’re here and ready to support you. We have over 100 years’ experience helping our customers get back on their feet after extreme weather events.

When extreme weather hits, your family’s safety comes first

Contact 000 in any emergency

Man and young child looking out a rainy window

Our priority is the safety and wellbeing of our customers. If you're affected by extreme weather, make every effort to keep yourself and your family out of harm’s way until the danger is over.

If you have sustained damage to property or motor vehicles as a result of extreme weather, you can lodge a claim online or call our claims team when it’s safe and practical to do so.

Stay connected and alert

When extreme weather hits, your family’s safety comes first. Contact 000 or your local state emergency service in an emergency.

Follow key guidance from authorities

Listen to and follow advice from the State Emergency Services (SES) and local authorities. You can also download the Emergency+ app for updates.

Check the forecast

Look out for weather warnings from Bureau of Meteorology by visiting BoM online or download the app on your phone.

Listen to updates

If extreme weather is approaching, follow updates on ABC radio online or download the app on your phone. You can also tune into local radio stations for updates. ABC Frequency Finder can help you find the right station.

Preparation for extreme weather

Here’s some helpful information on what to do before, during and after an extreme weather event.

Cyclone

Preparing your home for cyclones can help reduce damage, as well as protect you from their financial and emotional impact.

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Storm

Australian communities suffer significantly from storms each year. Find out what to do if a storm hits with this essential guide.

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Flood

Although Australia is a dry continent, significant floods can occur every year. Here’s what to do before, during and after a flood hits.

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Bushfire

You can’t control some elements of bushfires. But you can increase the survival chances of your family and your home if you plan ahead.

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Hail

In Australia, hail can cause serious damage in a matter of minutes. Here’s what to do before, during and after a hailstorm to reduce the impact on your home or business.

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Protecting your property or business

mother and child looking out of a window

It’s important you know what you’re covered for – that your insurance is up to date, your premiums are paid, and the sum for which you’re insured covers the replacement value of your property and the belongings you’d like to insure.

If you have an existing insurance policy with us, make sure you read your Product Disclosure Statement (PDS) to learn more about your cover. You also need to refer to your Certificate of Insurance to check your level of cover and any optional covers you have. Also, remember to take photos of insured assets and update your records.

It’s important to remember that for certain weather events, a 72-hour exclusion may apply when you first take out a policy or increase cover under an existing policy. Refer to your PDS for more information.

Need to make a claim?

Once it’s safe to do so, our expert team can assist you in making a claim over the phone or online.

Find out how the claims process works and what’s involved on your end.

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72-hour exclusion period may apply. We don’t provide cover for any loss of or damage to your property caused by cyclone, flood, flood combined with run-off and/or rainwater, grassfires and bushfires, during the first 72 hours after you first take out or increase the cover under the policy. For full details of conditions and exclusions, refer to the relevant Product Disclosure Statement (PDS).

Free confidential counselling

The mental health impacts of extreme weather events can be significant. To help our affected customers and their families during these difficult times we’re offering three free, confidential counselling sessions to help you get back on your feet.

Bookings can be made 24/7 on 1800 955 599. The counselling sessions can be over the phone or face-to-face at over 400 locations across Australia. Simply confirm you are an Allianz customer, distribution partner, or family member to book a session.

Find out more

Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.