Customer Counselling Program

Free support for those affected by a natural catastrophic event
We offer free, confidential, counselling support to customers, distribution partners and their immediate families who have been affected by a natural catastrophic event. Calls are handled by Assure Programs and bookings can be made 24/7. 
If you’ve been affected by an extreme weather event we appreciate how difficult this time is for you.

To help you get back on your feet, we’re offering you and your immediate family three free counselling sessions, each with Assure Programs:

  • Calls to Assure Programs are confidential. Bookings can be made 24/7 on 1800 955 599.

  • This free service gives Allianz customers, distribution partners and their immediate family members affected by extreme weather events access to experienced and independent mental health support.

  • Counselling sessions can be accessed over the phone or face-to-face at over 400 locations across Australia.

  • Simply confirm you’re an Allianz customer, distribution partner or family member to book a session.

  • Accessing this support won’t affect customers’ claims, nor will any personal information be shared with us.

Assure is an independent, confidential professional counselling service. Assure psychologists are selected for their qualifications, caring, respectful approach and experience in providing support services.

Assure offers short-term targeted confidential counselling support to help people find positive ways to cope with and resolve issues or challenges arising from traumatic events. Where individuals would benefit from more than three sessions, the psychologist will suggest specialist advice and refer on to a free or affordable service. Find out more about Assure Programs.

All Allianz Australia, customers and distribution partners (including brokers) who have been impacted by extreme weather events as well as their immediate family members can access the program, regardless of what level or type of insurance they have with us.
An immediate family member would be considered a direct relative of the customer. For example, parents, a partner, children, or a de facto’s family who permanently live with you.
No. Our priority is to make sure our customers receive support without delay.
This program is currently available until 14 August 2025.
All immediate family members can access the program separately, receiving up to three free sessions each. If people want to access the program with other family members they can, however, family counselling sessions is a trained speciality so not all Assure psychologists offer this service.
The Customer Counselling Program has been set up to support Allianz customers, distribution partners, and their immediate family members. We encourage all non-customers to reach out to Lifeline (13 11 14) or Beyond Blue (1300 22 4636) who offer a range of counselling services.
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.