If you’re involved in a car accident
Step 1: Help any injured party and move your vehicle
Call an ambulance if there is a serious injury.
If you can still drive your vehicle, move it off the road. If your vehicle can’t be driven, arrange for it to be towed to the nearest place of safety. If you have , we’ll cover reasonable costs of towing.
We can also help you find a towing service when you call us to make a claim if you haven’t already arranged one.
Step 2: Exchange information
Exchange details with all drivers involved in the accident, as well as the owners of any property that has been damaged.
For each vehicle involved in the accident, you should collect as many details as you can, such as:
- The name, address, contact number and licence number of the driver.
- The name and address of the vehicle’s owner (if different to the driver).
- The vehicle’s registration number.
- Any other information needed to identify the vehicle.
You should also collect the name, phone number, and address details from anyone present whose property has been damaged in the accident.
If there are witnesses nearby who saw the accident, ask for their names and phone numbers as well.
Step 3: Document the accident
Step 4: Notify police, if required
Depending on what happened during the accident, you might need to notify the police. Notification requirements differ depending on the state or territory you’re in. You’ll need to report your accident if:
- A person was killed or injured (all states)
- A driver didn't give their details to other drivers (all states)
- A vehicle was towed away after the accident (NSW, SA, QLD, TAS, NT)
- Property damage exceeds $3,000 (SA, WA)
- The owner or representative of damaged property wasn't present (WA, VIC)
If you’re not sure whether you need to report your accident, it may be best to report it anyway.
Step 5: Submit your claim
If your car has been stolen
Step 1: Report the theft to the police
Step 2: Submit your claim
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This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 ("Allianz"). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.
Any opinions expressed constitute our views at the time of issue and are subject to change. Neither Allianz, nor its employees or directors give any warranty of accuracy or accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in this article.
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