My Allianz

You’ll need to log in using the email address or mobile number linked to the Allianz Car or Home Insurance policy. If you’re not the policyholder, you may be able to log in if you’ve been listed as a Shared Access Contact. If you’re still having trouble logging in, your account may be locked or there may be another reason why your details don’t work. Chat with us online or give us a call on 13 1000 for help.

To change the email address or mobile number linked to your My Allianz account, you’ll need to be logged in. We’ll send a confirmation code to the phone or email already linked to the policy. If you no longer have access to your old mobile or email account, give us a call on 13 1000 and we’ll help update your details.

For security reasons, you can only change one login credential in any 24-hour period within My Allianz. If you need to change both credentials at the same time, chat with us online or give us a call on 13 1000.

You can only access Car and Home Insurance policies online through My Allianz. Depending on when you bought your policy, you may be able to do different things online.

We’re working on making all My Allianz features available across all of our Car and Home policies. In the meantime, if you can’t update your policy details online, chat with us online or give us a call on 13 1000. We're here to help.

Before you cancel, you may want to talk to us about your cover. We can review your policy with you and suggest ways to help you manage your premium amount.

The easiest way to cancel your Car or Home Insurance policy is through Allianz Chat. You’ll need to have your policy details ready. You can also cancel your policy at any time by calling us on 13 1000.

We’re updating My Allianz to allow you to manage more online. If your Home or Car Insurance policy number starts with AALHH or AALMV, you can cancel your policy online.

Log in to My Allianz and follow these steps:

1. Click 'All Policies'

2. Select an active policy

3. Select 'Update policy'

4. Select ''Cancel my Policy'

Find out more about how to cancel your policy.

If you cancel your policy, we’ll send you a confirmation notice by email to tell you when your cover ends.

We can only cancel your policy without a request from you if the law allows us to. If we cancel your policy, we’ll give you notice in writing before the cancellation date either in person, by email, or by post. Our notice period is three business days for Car and Home policies. For more details about cancellations, see the PDS.

Life can change without warning, and insurance can help you look after the things you love. Check your cancellation details and your new insurance policy carefully to make sure there are no gaps in your cover. Make sure you’re not underinsured as this could result in out-of-pocket expenses if you need to make a claim. It’s important to make sure you take out adequate cover that suits your needs.

If we need to refund you, but we don’t have your bank details, we’ll contact you. We’ll send you an email or a letter, depending on your preferred contact, asking you to call us.

When you call us, we’ll ask you a few questions to make sure it’s you. We’ll never ask for your passwords or codes. Have your bank details ready and we’ll set up the digital payment to your bank account.

If we haven’t heard from you, we’ll send you a text message (SMS). If we still haven’t heard from you, we’ll call you to arrange the digital payment.

We’re moving away from cheques, so we mainly use Electronic Funds Transfer (EFT) to make digital payments. It’s faster and more reliable. If you’d like to discuss payment options for your refund, give us a call on 13 1000.