ACT Workers Compensation

Overview

As a national workers compensation insurer, Allianz Australia has the capability to provide cover in all states and territories (except Queensland and South Australia).

If you require cover for the Australian Capital Territory where Allianz Australia underwrites workers compensation insurance we recommend that you contact your insurance adviser in the first instance.
For more information about workers compensation in the Australian Capital Territory visit the
WorkSafe ACT website or contact us on 1300 130 664.

Claims Management

ACT Legislation

Workers compensation is compensation payable under the ACT Workers Compensation Act 1951 to a worker who sustains an injury arising out of or in the course of their employment.‎

The worker may be entitled to compensation for weekly benefits while incapacitated for work, medical expenses, rehabilitation expenses, permanent impairment and, in some instances, damages at common law.

Register of injuries

All employers are required to maintain a Register of Injuries that is readily accessible to all workers. The Register of Injuries is a current record of any injuries suffered by workers, whether or not they result in a claim.

Lodging an injury notification

Employers are required to notify their workers compensation insurer of all injuries sustained by their employees. They must provide the initial notification within 48 hours of becoming aware of the injury. If an employer fails to give notice within this timeframe, the employer is directly liable for weekly compensation from the end of the notification timeframe (48 hours) until the notice is given to Allianz and cannot be compensated for this period.

The initial notification can be made by:


Contacting Allianz First Report on 1300 360 595
Faxing a completed claim form to 1300 662 184
Lodging an injury notification on-line.

By notifying Allianz within 48 hours you will meet your legislative obligations and we are able to commence active injury management to facilitate a prompt recovery and return to work of your employee.

To make a claim for compensation

Should you or your injured worker wish to make a claim for compensation or benefits, please complete the following requirements:

Provide the worker with a claim form
On receipt of the completed form, complete the employer’s claim form and forward immediately (within 7 days), together with an approved WorkCover medical certificate, to Allianz at the following address:

Allianz Australia
Level 1, 55 Wentworth Avenue
Kingston ACT 2604



Claim lifecycle – what happens and when

The table below shows the typical lifecycle of a workers compensation claim. This table is a simple description of the claims process, so you know what to expect if you need to make a claim.

Step 1. (Worker step)A workplace injury is reported to the employer. In the case that a serious incident occurs involving a fatality or permanent injury or illness, please phone WorkCover immediately on 02 6207 3000.
Step 2. (Employer step)The employer notifies Allianz within 48 hours of the injury/incident and is issued an incident number which is to be used in all correspondence.

Phone: 1300 360 595
Fax: 02 9266 7267
Email: uw_firstreport@allianz.com.au
On line: lodging an injury notification on-line
Step 3. (Allianz step)If the injury is significant, the Allianz case manager will contact the employer, worker and if necessary, the treating doctor to initiate injury management activities, including a return to work or injury management plan.
Step 4. (Employer step)The injured worker and employer complete and return workers compensation claim forms together with a WorkCover medical certificate within 7 days.
Step 5. (Allianz step)Upon receipt of the claim form and medical certificate, Allianz will assess the claim and in most cases advise all parties of liability determination within 3 working days.
Step 6. (Allianz step)If liability is accepted
The Allianz case manager collaborates with the worker, employer and nominated treating Doctor to return the worker to work as soon as possible.

If liability cannot be determined without additional information
The Allianz case manager will notify the employer and the worker of the delay in determining liability and the reason(s) why. The required additional information will be sought and a decision promptly made on receipt.

If liability is not accepted
The Case Manager will notify the employer and injured worker of the liability decision verbally and in writing, including the process to be followed should the decision be disputed.
Step 7. (Worker & employer step)If liability is accepted, all relevant accounts and requests for wage reimbursements should be sent promptly to Allianz for payment.
Step 8. (Allianz step)Allianz will keep in regular contact with the employer and injured worker to facilitate a prompt recovery and return to work. Assistance may be sought from specialist providers, such as occupational rehabilitation experts or medical professionals.
Step 9. (Worker & employer step)Worker is certified fit for work with no ongoing treatment. All final accounts / wage reimbursements sent to Allianz for payment.
Step 10. (Allianz step)
Allianz closes the claim

TrainingAllianz provides education and information services to help you stay up to date and perform your workers compensation, injury management and Work Health and Safety (WHS) responsibilities.

Workplace Health & Safety

The active involvement of each individual in the workplace is essential for the success of any Workplace Health & Safety (WHS) management program. Our WHS courses will help you better manage workplace risks and develop a 'safety culture' in your workplace.

Learn more

Fundamentals

Workers compensation is one of the largest classes of insurance in Australia. Our Fundamentals courses are for employers new to workers compensation or those wishing to improve their workers compensation knowledge.

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Return to work

Getting workers to remain at, or return to work, as soon as possible after an injury is the goal for all businesses. Allianz offers a range of Return to Work related courses from essential skills through to advanced training.

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Specialty courses

Not all workers compensation claims are the same. Depending on the circumstances and the injuries sustained, there are different ways to achieve optimum outcomes. Our specialty courses will help you to effectively manage a number of more complex workers compensation issues.

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