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Support for customers experiencing family and domestic violence

We recognise family violence is a serious issue that can affect all members of our community. We are committed to helping our customers who may be experiencing family violence feel safe, supported and informed.

Our family violence policy outlines the support available to all customers who may be experiencing family violence. It acknowledges that if you have previously experienced family violence or are currently experiencing family violence you may provide indications or disclose this through your contact with us.

We have a responsibility to ensure we have measures in place to support you in these times of need.

Top risks of insurance and family violence

Protecting yourself during a separation

Allianz Family Violence Policy

Support services

If you are experiencing difficult circumstances, we are ready to provide the additional support you might need at this time.

Visit our Contact Us page to get in touch.

If you need support from someone else, such as a lawyer, consumer representative, interpreter, family member or friend, please let us know and we will work with you to accommodate your request.

Other services that may help (Australia)

Always call 000 if you or your family are in immediate danger.


Phone: 1800 737 732


National 24-hour family and domestic violence and sexual assault line.


Phone: 1300 78 99 78


24/7 support, information and referral service for men with family and relationship issues.


Phone: 13 11 14


24/7 counselling and referral service for people in a crisis situation.

Beyond Blue

Phone: 1300 224 636


24/7 support to people experiencing anxiety or depression.

National Debt Hotline

Phone: 1800 007 007


Financial counselling is a free, confidential service to assist people in financial difficulty.

National Association of Community Legal Centres


An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs.

Support from your bank

Your bank may be able to provide relief for loan repayments or other forms of assistance. Contact your bank to find out how they can assist.

Utility bills

Contact your utility company if you are experiencing issues paying bills. Utility companies may be able to assist with flexible payments and support services.