About - Security

Security of Captured Data

When capturing customer data it is passed through a secure Allianz server using encryption technology to ensure that your information is protected when being sent over the Internet. This also applies to information that may be collected for Allianz by an agency ie. when entering a competition, where it will also be passed through a secure server.

Additionally, all stored customer information is protected from unauthorised access through the use of secure passwords and user log ons or other security procedures.

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Signs of our secure service

There are 2 ways to easily understand if you are in a secure area of our site.

The first is to look for a small padlock symbol either green or grey depending on your browser. This indicates that you are using a web page that utilises Secure Socket Layers (SSL) protection. Another sign of this level of security is to look at the address in your browser window. It will start with "https" rather than "http", which unsecured pages use.

The second element to look for are references to "GeoTrust Inc". This indicates where we have employed additional measures to improve the security of our online transactions and other confidential communications. By clicking on the padlock in the toolbar, you can see the details of our security certificate.

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Cannot access our secure service.

If you cannot access our secure services it maybe because the option "allow cookies" in your internet browser is set to disabled.

How do I activate cookies on my browser?

If you use Internet Explorer:

Security Settings
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Use of "Session cookies" as part of the identification process

What are "Cookies" and why use them?

There are two types of cookies used by our web sites, “Session Cookies” and “Persistent Cookies”.

Cookies do not endanger your computer or operating system. A cookie is just a simple text file, which does not have anything to do with computer viruses!

Session Cookies: In order to uniquely identify you within our secure services, we use a temporary cookie that maintains your access information during the working session. The cookie stores only the user data, which you use to identify yourself.

The cookie is deleted after you log off or when you close your Internet browser. The data stored within the cookie is therefore only held in your computer's memory for a short period of time, during your working session. This cookie is not used to monitor your online usage of the system.

Persistent Cookies are those that are stored on your computer even after you close your browser. We use persistent cookies so that we can collect anonymous data on what pages are being viewed on our web sites so that we can deliver content that better meets our customer needs.

This data is stored in a secure database and is only used internally to provide reporting on traffic patterns within our web sites. This data is only accessible by those people requiring it to produce reports and will not be provided to any third parties. All data logged is anonymous and no attempt will be made to identify individual users. See more information on our website tracking.

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Registered Users

If you have not registered you must not attempt to access any part of the site reserved for registered users. Services made available in those sections are not open to you unless you are a registered user.

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Browsers and the Allianz website

The Allianz website has been designed for use with Internet Explorer only. You may experience problems with formatting and functionality on the site of you are accessing the site with an alternative browser. We regularly review the support that we provide our Internet customers and we may increase our support to other browsers in the future dependant on customer need and feedback.

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Allianz Registered Email Service

Allianz has implemented information classification for emails to increase the protection of the information we collect and exchange with our partners and customers. These are further steps to increase Allianz’s information security and to ensure emails sent to external parties are handled and delivered securely.
You may receive a notification from the registered email service if an Allianz sender has classified an email ‘Strictly Confidential’ and your email domain does not have Transport Layer Security. If this occurs you will need to register and collect the email from the registered email service via the email advice sent to you.

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What is TLS?

Transport Layer Security (TLS) is a protocol that securely transports information over a computer network, including email. TLS needs to be in place on both the sender’s and recipient’s mail services. Following set up, when an email is sent using TLS, you receive it as normal and would not be aware TLS has been used.

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How does the registered email service work?

The registered email service encrypts the unsecure email, and delivers it securely. The recipient receives an email notification about the encrypted email and is asked to collect it via the online registered mail service.

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If I receive an email from the registered email service, what do I need to do?

If you receive an email advising you that a file from an Allianz sender is awaiting your collection at the registered mail service, you may wish to validate the legitimacy of the email first. You can do this by contacting the sender directly, if you know them; or by calling 1300 491 309 from Australia or 0800 354 293 from New Zealand. Once you have confirmed the email is legitimate, you will need to click on the link in the email and register with the service. This will be necessary for the first use only. At registration, you will be required to set up a password. You will then be able to access the email by entering the password.

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