Allianz awarded Large General Insurance Company of the Year

1 September 2016

Allianz’s commitment to building a true customer-centric culture, along with a company-wide focus on innovation and investment in our people, has confirmed its position as the Large General Insurance Company of the Year at the 2016 Australian Insurance Industry Awards, announced last night.

From a highly competitive field of industry peers, Allianz has again been recognised for demonstrating best practice in innovation, employee management, financial strength and customer satisfaction across the business.

Managing Director, Allianz Australia, Niran Peiris said he was thrilled with the Award, congratulating the Allianz team for their hard work and thanking its 3 million customers.

“We believe in our people, in our business and in giving our best to our customers who, every day, trust us with their greatest assets."

We are always seeking to improve, and our drive to innovate and invest in people and service has been our philosophy for quite some time. We started from the inside – our own Allianz family – by investing in the development of our people, processes and systems.

“These developments have improved our employee retention rates and engagement scores, resulting in an even better service for our 3 million customers.

“I’m delighted with this recognition of our wonderful people, their focus on our customers and their commitment to ensuring we continue to lead this industry.”

Allianz now boasts an industry-leading customer satisfaction position. The Net Promoter Score (NPS)* has indicated the insurer ranks first in three of the four channels measured (Broker, Dealer, Workers Compensation and Direct).

Despite a very competitive local market, Allianz has continued to outgrow the industry with an above market GWP growth of 7.9% to a record $4.377b in 2015.

Peiris continued, “Allianz strives to always be there for our customers when disaster strikes. It’s an incredibly high bar to set and reach, however we’ve shown that it is possible and every single employee within the family should feel extremely proud right now.

“Allianz Australia is a market leader for three reasons – our innovation, our people and our service. We remain committed to working hard to deliver the best service possible for our customers, and to continuing as a leader and innovator in the industry.”

The 2016 Australian Insurance Industry Awards were co-hosted by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and Asia Insurance Review and recognise excellence and professionalism across the insurance industry.

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*NPS is an assessment of how likely our customers are to recommend Allianz products and services to their family, friends and others, and is thus a key measure helping us track the level of service we provide. NPS is an internationally recognised and reliable measure of loyalty and predictor of future growth as the customer must put their reputation on the line to make a recommendation that demonstrates a high level of commitment to the company/brand.