Allianz Australia Business Insurance Wins Canstar’s Inaugural Most Satisfied Customers Award in 2026

10 September, 2026

Allianz Australia has won Canstar's inaugural Most Satisfied Customers Award for small business insurance, recognising strong customer satisfaction across key service and product measures.
Allianz achieved the highest satisfaction scores across all five measures: cover, value, communication, service, and sign-up ease.
Customer feedback highlighted Allianz's range of small business solutions, competitive value, responsive support and straightforward customer experience, from purchasing a policy through to making a claim.

Allianz Australia has won Canstar's inaugural Most Satisfied Customers Award for Small Business Insurance. The award recognises Allianz's industry-leading satisfaction scores among Australian small business owners across five key measures: comprehensiveness of cover, value for money, communication, customer service, and ease of sign-up.

The award is based on Canstar's Most Satisfied Customer research, which surveyed small business insurance customers about their experience with their insurer across the five satisfaction measures.

According to Canstar's analysis, Allianz outperformed the market average across all five satisfaction variables, achieving the highest overall weighted satisfaction score among eligible insurers in Canstar's 2026 research. Customer feedback highlighted Allianz's ability to provide a range of insurance solutions for different business needs, competitive value, responsive customer support and a straightforward digital experience.

Julie Mitchell, Chief General Manager of Personal Injury and Commercial, Allianz Australia, said, "Small and medium businesses are at the heart of local communities and the Australian economy. As business owners navigate an increasingly complex and unpredictable environment, they want an insurance partner who listens, deeply understands their business and provides confidence when it matters most."

"This recognition is particularly meaningful because it comes directly from customers. It reflects the value they place on clear communication, responsive service and cover they can rely on. We're proud to be in our customers' corner every day, helping them navigate uncertainty with confidence so they can focus on running and growing their business."

Canstar's research also captured direct customer feedback. One customer described Allianz as 'an amazing provider; they take time to educate you on their products', having ‘great customer service and friendly staff’ and that the purchasing and claims process was straightforward, with clear information about what’s covered.

Canstar's Research Manager, Keely Robinson, said Allianz stood out in the research because of the experience it delivered to business insurance customers.

"Customers told us that Allianz provided business insurance that could be tailored to their specific needs, with cover across multiple areas of their business. They also described a straightforward experience from getting started through to making a claim, with clear information about what was covered. Combined with strong ratings for value for money, communication, and helpful staff, the data paints a picture of a provider that gives small business customers confidence in their cover."

Allianz Australia also won Legendary Service Insurance – Small Business at the Finder Small Business Insurance Customer Satisfaction Awards in 2025. Find out more about Allianz’s award winning small business insurance.

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About Allianz

About Allianz Australia

Allianz Australia has been securing the future of our customers in Australia since 1914. We deliver a wide range of personal and commercial insurance products and services to approximately 4 million policyholders. We also provide support for workers' compensation insurance to around 25% of the top 200 ASX companies, making us one of the leading workers' compensation insurers in Australia.

Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The Allianz Group is one of the world's leading insurers and asset managers with corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life, and health insurance to assistance services, credit insurance and global business insurance. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index.

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