These changes are taking place against a backdrop of global and local forces that are challenging common assumptions about vehicle insurance. The latest and most prominent of these – the COVID pandemic – is a reminder that the best-laid strategic plans of organisations can be completely upended by unforeseen forces.
The insurance sector is resourceful, though, and is responding to these challenges by exploring innovative insurance models and embedding effective and resilient relationships.
Allianz is one such insurance provider looking to turn obstacles into opportunities.
We have been investing in a wide-reaching transformation initiative that includes simplified insurance products and modernising our platforms. Importantly, our initiative is one that puts customer front and centre.