The customer found the experience extremely difficult and it had an effect on both their mental health and financial position. Despite the setbacks, the customer had only praise for the service provided by the assessing team manager who handled their claim.
Up to this point the customer, whose business included a number of vehicles and premises, was insured with various insurers. As a result of their vehicle claim experience and the customer service in particular, they decided to consolidate the business’s policies with Allianz.
We strive to hear this kind of feedback every day – and we’re glad it’s not uncommon for our customers to feel this way. In the last 12 months, our customers have rated their Comprehensive Car Insurance claim experience as 4.3 out of 5 based on over 7,000 reviews1, with terms such as ‘easy’, ‘excellent’ and ‘prompt response’ commonly used. Read some of the responses given by our customers.