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Travel Insurance Cancellation Cover

For when the unexpected happens on your travels

What is travel cancellation cover?

Travelling can be unpredictable. You may need to cancel, reschedule, or shorten your trip due to unexpected circumstances outside of your control. 

Allianz Travel Insurance trip cancellation is designed to cover the non-refundable travel and accommodation costs associated with flight cancellations, illness, emergencies, travel delays and more.1

It’s included as a standard benefit in our Comprehensive, Domestic and Multi-Trip plans.

When you buy your policy, you have the option to adjust the level of cancellation cover you need.

Trip cancellation cover is the only cover that starts from the day your policy is issued. This means you can claim if you need to cancel your trip due to an unexpected event – even before you leave.

What does travel cancellation insurance cover?

This is a limited summary of cover provided under the cancellation benefit. Terms, conditions, exclusions, limits and applicable sub-limits apply. For full details and before making a decision, consider the relevant Product Disclosure Statement (PDS).

If something unexpected and out of your control happens during your period of cover, and your trip is cancelled, changed, or cut short, we’ll reimburse you: 

  • The unused travel and accommodation expenses you already paid and can’t get back if your trip is cancelled1
  • The value of frequent flyer points, air miles or vouchers you lose if your trip is cancelled – but only if you can’t recover them in any another way1
  • The reasonable costs of rescheduling your journey.1

If you’re considering an Allianz Travel Insurance policy with cancellation cover, there are terms, conditions, exclusions, limits and sub-limits that you need to be aware of. This includes cancelling your trip due to reasons you were aware of before purchasing your policy, changing your mind about your travel plans, or your employer cancels your leave. 

For all scenarios not covered refer to the cancellation benefit section in the Product Disclosure Statement (PDS). 

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Choosing the right cancellation cover amount for your trip

No matter how prepared you are for your trip, the unexpected can happen. Whether you’re travelling overseas or within Australia, it’s a good choice to consider a travel insurance policy with trip cancellation. Allianz travel insurance Comprehensive, Domestic and Multi-Trip plans provide cancellation cover as a standard benefit. 

We also understand that no two trips are the same. This is why we provide the option to choose different levels of cancellation cover depending on your travel plans. When choosing a cancellation cover amount for your trip, consider: 

  • How much you’re prepared to pay for your travel insurance premium. Varying your level of cancellation cover will affect the cost of your travel insurance policy.
  • The amount that would cover the costs you’d lose if something unexpected forced you to cancel, change or shorten your trip. This could include accommodation, extra transport and prepaid tours. 

Why choose Allianz Travel Insurance?

Thousands of satisfied customers

We value what our customers have to say about their experience with us

Network of medical experts

We have around 150 Registered Nurses and Doctors available worldwide

Emergency assistance available

Our Australian-based case managers can help provide the support you need – 24 hours a day, 365 days a year

Award-winning travel insurance

Join over 100,000 customers who choose Allianz Travel Insurance

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Frequently asked questions

You can pick from different levels of cover  when you buy your policy. Choose an amount that covers what you’d lose if you had to change your travel plans. This amount is the most we’ll pay for any claims under this benefit.

A default limit for cancellation cover is automatically included in your cover unless you make a selection.  Any benefit limit selected by you will be shown on your Certificate of Insurance. The benefit limit shown will be the most we will pay for all claims under this benefit.  

 

Cover begins on the date of issue of your Certificate of Insurance. This is when you purchase cover.

Your cover ends when your journey finishes or on the end date shown on the certificate – whichever comes first.

For Multi-trip plans, your cover ends at the end of each journey or the maximum number of days chosen for the plan, whichever happens first.

Please note: cancellation cover is the only cover that begins from the date your Certificate of Insurance is issued. Cover for all other benefits begin when you start your trip.

If you think that you may have to cancel or shorten your trip, tell us as soon as possible.

You can lodge your claim online 24 hours a day or call 1300 725 154 to speak to a claims consultant during business hours.

If you need to cancel or reschedule a flight due to circumstances that are outside your control, we'll reimburse you the non-refundable portion. We’ll only do this if you're unable to recover your loss in any other way.

However, we won’t pay your claim if the cancellation is caused by you or your travel companion changing your mind, or where a delay or rescheduling is caused by the airline.  

Terms, conditions, exclusions, limits and applicable sub-limits apply. For full details and before making a decision, consider the relevant Product Disclosure Statement (PDS). 

We offer options that include COVID-19 benefits for trip cancellation if you or your travel companion are positively diagnosed with COVID-19 during your period of cover.2

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*Conditions apply

  1. Terms, conditions, exclusions, limits and sub-limits apply. Any advice here does not take into account your individual objectives, financial situation or needs. Cancellation cover is only available on Comprehensive, Domestic and Multi-Trip Plans. Refer to ‘Cancellation’ and ‘General Exclusions’ sections of the Product Disclosure Statement for full details.
  2. Policy terms, conditions, limits, exclusions, and sub-limits apply to particular types of losses, premium refunds (full or partial) or claims. This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means we don’t cover claims that arise from, or are related to, an epidemic or pandemic.

    However, you’re covered under selected benefits in this product if, during your period of cover, you’re positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19. Refer to the Product Disclosure Statement (PDS) to see which benefits offer cover if you contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply.
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.


Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, exclusions, limits and applicable sub-limits apply. Before making a decision about this insurance, please consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website.

Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFS Licence No. 245631, trading as Allianz Global Assistance (AGA) as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 (Allianz). Travel Insurance is underwritten by the insurer Allianz. Terms, conditions, exclusions, limits and applicable sub-limits apply.

We don’t provide advice based on any consideration of your objectives, financial situation or needs. Before making a decision, please consider the Product Disclosure Statement available on this website. If you purchase this insurance, AGA will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with any services on this product.