SA CTP Insurance Claims

Contact Us

Phone

1300 686 725

Call Us

Email

claimssactp@allianz.com.au

Email Us

Fax

1300 686 018

Post

Our mailing address
Allianz Australia
CTP SA Claims Dept.
PO Box 10063,
Adelaide BC, SA 5000

Our office address
Allianz Australia
CTP SA Claims
55 Currie Street,
Adelaide, SA 5000

Making a claim

If you have been injured in a motor vehicle accident that was not your fault, you may be able to make a CTP claim with Allianz if the vehicle at fault was insured with Allianz CTP.

If you do not know whether Allianz is the CTP Insurer, please contact us on 1300 686 725 and we will advise you whether Allianz is the CTP Insurer of the vehicle at fault.

If the date of the motor accident was before 1 July 2016, Allianz no longer manages these claims. Please contact 1300 618 389 for assistance.

Steps you should take to make a claim

  1. Obtain the registration details of the vehicles involved in the accident.
  2. Report the accident to the police (if the police did not attend the accident scene.) You can report the accident to the police by completing a Report of Traffic Incident Form and taking it to your nearest police station.
  3. Complete and lodge an injury claim form, available from the SA CTP Regulator here

If you would like help completing the claim form or do not know which form to complete, please call our claims team on 1300 686 725 who will be happy to assist.

Once you have obtained this information, you can make a claim. If you have any questions about obtaining this information, please contact us.

What happens next after I have sent my claim form to Allianz?

We will contact you within 5 business days after we have received your claim form. We will send you a letter advising you of your claim reference number and the name and contact details of the person who will be responsible for supporting your recovery journey. We will also keep you up to date on the progress of your claim and encourage you to contact us if you have any questions.

We will make enquiries into the circumstances of the accident and determine whether the Allianz insured driver is at fault.

If you were injured in a motor vehicle accident where the Allianz insured vehicle is at fault:

We are here to help you. At any stage of the claims process we encourage you to contact the person managing your claim if you have any questions or concerns.

Complaints and Disputes

If you are not satisfied with your Allianz experience, please contact us on 1300 686 725 so that we can try to resolve your issue.

If you are not satisfied with our response, you can contact:

For more information, please see the CTP Insurance Regulators fact sheet Complaints and Disputes.

Questions about the CTP claims process?

The common forms of compensation payments are made for:

  • Treatment expenses (refer to ‘What type of treatment expenses can be claimed?’, below for further information);
  • Non-economic loss, including pain and suffering and disfigurement;
  • Loss of earning capacity (past and future) excluding the first week's loss;
  • Loss of dependency;
  • Attendant care;
  • Funeral.
For more information on what compensation you may be eligible to receive please visit ctp.sa.gov.au/injured-people/what-you-are-covered-for

Reductions to compensation apply if your actions contributed to the accident, such as failure to keep a proper lookout, or driving at excessive speed (contributory negligence).

There are laws that apply if the effect of alcohol or drugs contributed to the accident, if required seatbelts or helmets were not in use, or if an injured passenger was not sitting in a correct passenger compartment (statutory reductions).

You can find out more information about contributory negligence and statutory reductions here.

We may authorise payment for treatment expenses including, but not limited to the following:

  • Medical practitioners;
  • Medications;
  • Ambulance;
  • Hospital;
  • Physiotherapy;
  • Chiropractic;
  • Hydrotherapy;
  • Remedial massage;
  • Gym program.

All providers of medical and allied health services (e.g. physiotherapy, chiropractic, hydrotherapy and massage treatment) must be WorkCover accredited, or your expenses may not be covered.

Because of this, we recommend you contact your health care provider to determine whether they are WorkCover accredited before receiving treatment. Payment of accounts for these treatments will be made at WorkCover gazetted rates.

The injured person (in the case of someone 16 years or older) is technically responsible for treatment expenses incurred prior to claims being settled. While Allianz has no legal obligation to pay accounts progressively, it does so providing certain conditions are met. It is advisable to enquire about the cost of treatment and eligibility for progressive payments before agreeing to treatment.

Allianz considers making progressive payments on treatment accounts on a case by case basis.

Payment of accounts by Allianz may occur when you have met the following requirements:

  • We receive a completed and signed 'Injury Claim form', including the 'Prescribed Authority’ available at https://www.ctp.sa.gov.au/for-injured-people/how-to-claim/electronic-claim-forms
  • Liability is not in dispute or has been agreed;
  • A medical report confirms the need for treatment, where appropriate;
  • Treatment has been reasonably incurred as a result of the motor vehicle accident;
  • The amount of the account is appropriate;

If there is any doubt, payment will be subject to further investigations or inquiries.

You will be required to fully co-operate with Allianz, which may include completing anAccident Report Formand returning it to Allianz. Penalties of up to $5,000.00 can apply for failing to co-operate with Allianz.


When can I be held personally liable?

In some circumstances, the CTP compensation paid to the injured person may be recovered from you if, for example you:

  • Drove an unregistered vehicle;
  • Were under the influence of alcohol or drugs;
  • Were speeding or driving dangerously;
  • Intentionally cause injury;
  • Are guilty of a hit and run offence;
  • Drove a vehicle without the owner’s permission;
  • Don’t hold a current driver’s licence;
  • Drove an unroadworthy or overloaded vehicle.

The money recovered from you may include injury compensation and claims' management costs. If you think you fall into the examples above, you must advise Allianz immediately. If you have any queries or concerns about that, please contact us first to discuss.

If you are 16 years and over and you are injured, you will not be covered under your CTP policy. You may be entitled to compensation from another source. See the SA CTP Regulator website for more information.

If you were under the age of 16 years at the time of the accident, and the accident occurred in South Australia on or after 1 July 2013, the CTP scheme provides necessary and reasonable treatment, care and support.

You could possibly make a claim against the Nominal Defendant. Contact the SA CTP Regulator on 1300 303 558 for further information.

Please be wary of uninvited contact about potential motor vehicle accident claims, whether you have or haven’t been involved in an accident. They may offer to refer you to a claims, compensation, government or legal service – however, this contact may be deceptive or misleading about your eligibility to make a claim, or your eligibility for compensation. This is referred to as ‘claim farming’.

We recommend anyone receiving such contact to protect their personal information.

Find out more information on claim farming, including how to report it.

No, you do not need legal advice, but you do have the option to obtain it or to appoint legal representation.

Should you choose to seek legal representation, it is important to know that thresholds are in place for reimbursement of legal fees. Legal costs through the CTP Scheme are not available in certain circumstances, such as if the total compensation is $25,000 or less. Limitations also apply if your compensation exceeds $25,000 and there will always be a component of any legal fees that won’t be claimable from Allianz.

Your lawyer is required to discuss with you the likely legal costs and also provide this information in writing. Further information can be found on the Law Society of South Australia website.

For more information regarding Legal advice please visit https://www.ctp.sa.gov.au/for-injured-people/legal-advice.