Steps for making a claim



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No one wants to have to make an insurance claim as a result of unfortunate circumstances. But, in the event you do find yourself in an accident, the victim of theft, natural disaster damage, or other injury, we do our best to make the claims process a positive experience.

By following these simple instructions, you can help us process your claim quickly and easily.

And remember, we’re here to help. So feel free to call us on 13 10 13 at any time.


Making a claim: Motor insurance

In the event of an accident:


If your vehicle has been stolen:


Making a claim: Home insurance


Read more from our April 2019 customer email: