Caption: When did Allianz begin managing EV repairs?
Peter Hartman, Allianz National Manager, Motor Assessing Performance: All the way back in 2001 with the launch of hybrids It was really an exciting time, EVs were this giant step forward in technology and sustainability.
Allianz Australia is part of the Worldwide Allianz Group, which has presence in over 70 countries. So one advantage we have is we're able to access the group’s automotive research centre in Munich. This allows us to share the collective knowledge about EV research, safety, claims and repairs from more established markets around the world.
Caption: How are EV claims different to other vehicles?
Peter Hartman: With the popularity of EVs on the rise, we're seeing new kinds of claims like impact damage to the battery from drivers misjudging the low ground clearance or drivers who are still getting used to EV controls, often accelerate too quickly and have accidents.
These types of claims usually happen in the first three months of buying a new car, which is good to know if you're a new EV owner.
Caption: Can anyone repair an EV?
Peter Hartman: To repair EVs, you need specialized training, tools, access to manufacturers repair methods, and high voltage safety qualifications. We work with a number of EV repairers, including BodyTech Automotive Castle Hill, and we're here today to share their knowledge about repairing electric cars.
Caption: How does BodyTech help customers with EV repairs?
Elisa Libratore. BodyTech Automotive Customer Relations Manager: At BodyTech we're proud to be an Allianz preauthorized selected repairer as well as an accredited Tesla approved body repair centre. That means we can fast track vehicle assessments for Allianz customers.
Cars get worked on sooner and therefore back on the road sooner.
Caption: What training do EV repairers need?
Jye Christodolou. BodyTech Automotive Manager: For some EV brands you need specialized equipment, accreditation and training to repair their vehicles, including safety courses for their high voltage systems.
Brands often have their own training on parts systems and quality control standards like Tesla. Only authorised Tesla repairers like us can access their systems, technical support, official repair methods and parts to get you back on the road faster.
Caption: When repairing an EV, what are some watch outs?
Jye Christodolou: As an example, when we repair Teslas, we first need to put them in service mode so the customer can't access the vehicle, which would temporarily take their control away. Naturally, we switch it back before the customer collects it.
It's also important to maintain charge to the vehicles as they can't go under a certain percentage, which helps manage the battery life.
Caption: Do EVs take longer to repair?
Jye Christodolou: EVs don't necessarily take longer to repair than traditional vehicles. It all depends on whether a high voltage system is involved,
superficial or cosmetic damage repairs are exactly the same in an EV.
Caption: Anything else before it's road ready?
Jye Christodolou: The last thing we do once we've repaired an EV is check that the safety and technology tools are fully integrated using the vehicle's onboard sensors. If the system identifies any issues, we fix them.
Caption: What can Allianz offer to EV owners?
Peter Hartman: You can be confident you're in good hands with Allianz. We aim to provide you with a fast and quality EV repair experience and help you get back on the road sooner.
