Workers Compensation for NSW (icare) - Worker

Lodge a claim

It’s important workers access treatment quickly after an injury as this will generally improve the recovery outcome and may get them back to work sooner. Employers who have elected to have their claims managed by Allianz under icare’s Authorised Provider arrangements use icare’s Claims Management System to lodge and track their new claims. Workers should contact their employer to notify them of an injury or claim. Workers can also notify us of a claim by:

Phone: 1300 360 595 (Monday to Friday: 8:30am to 5:00pm)
Email: AllianzNewclaims@icare.nsw.gov.au
icare Claims Portal: www.icare.nsw.gov.au
Mail: Locked Bag 2099 North Ryde BC NSW 1670

If you are unsure whether your employer has elected to have their claims managed by Allianz, please speak to your employer for further information.

Claims enquiries and correspondence

Employers who have elected to have their claims managed by Allianz under icare’s Authorised Provider arrangements use icare’s Claims Management System to lodge and track their new claims. All existing claims continue to be managed on Allianz’s system. If you have a 7 digit claim number, your claim has been lodged on icare's system. If you have a 15 digit claim number, your claim has been lodged on Allianz's system.

Enquiries and correspondence for claims lodged on icare’s system:

Phone: 1300 130 664 (Monday to Friday: 8:30am to 5:00pm)
Email: AllianzClaims@icare.nsw.gov.au
Mail: Locked Bag 2099 North Ryde BC NSW 1670

Enquiries and correspondence for claims lodged on Allianz’s system::

Phone: 1300 130 664
Email: mfclaim@allianz.com.au
Mail:GPO Box 5429 Sydney NSW 2001

Questions about workers compensation?

If you have a workers compensation claim with Allianz contact the team on 1300 130 664 or submit an online enquiry today.

Your journey - Workers Compensation



By helping you understand the workers compensation process, Allianz aims to support your recovery and where possible help you return to work. Watch this video to learn more.

Covered payments



So you can focus on treatment and recovery, we work hard to determine what compensation you are legally entitled to for your approved time off work without delay.

Your health first – Treatment



Getting the treatment you need and being actively involved in your recovery will help you return to health sooner if you can. Our goal is to help you get the treatment you need.

Moving forward – Your recovery



You’re more likely to have better physical, social and financial outcomes when you recover at work. Watch this video to find out more about how we’ll support you.