Workers Compensation for NSW (icare) - Worker

Workers Compensation NSW – Worker (icare)

Lodge a claim

It’s important workers access treatment quickly after an injury as this will generally improve the recovery outcome and may get them back to work sooner. Employers who have elected to have their claims managed by Allianz under icare’s Authorised Provider arrangements use icare’s Claims Management System to lodge and track their new claims. Workers should contact their employer to notify them of an injury or claim. Workers can also notify us of a claim by:

Phone: 1300 360 595 (Monday to Friday: 8:30am to 5:00pm)
Email: AllianzNewclaims@icare.nsw.gov.au
icare Claims Portal: www.icare.nsw.gov.au
Mail: Locked Bag 2099 North Ryde BC NSW 1670

If you are unsure whether your employer has elected to have their claims managed by Allianz, please speak to your employer for further information.

Claims enquiries and correspondence

Employers who have elected to have their claims managed by Allianz under icare’s Authorised Provider arrangements use icare’s Claims Management System to lodge and track their new claims. All existing claims continue to be managed on Allianz’s system. If you have a 7 digit claim number, your claim has been lodged on icare's system. If you have a 15 digit claim number, your claim has been lodged on Allianz's system.

Enquiries and correspondence for claims lodged on icare’s system:

Phone: 1300 130 664 (Monday to Friday: 8:30am to 5:00pm)
Email: AllianzClaims@icare.nsw.gov.au
Mail: Locked Bag 2099 North Ryde BC NSW 1670

Enquiries and correspondence for claims lodged on Allianz’s system::

Phone: 1300 130 664
Email: mfclaim@allianz.com.au
Mail:GPO Box 5429 Sydney NSW 2001

Questions about workers compensation?

If you have a workers compensation claim with Allianz contact the team on 1300 130 664 or submit an online enquiry today.

Your journey - Workers Compensation

By helping you understand the workers compensation process, Allianz aims to support your recovery and where possible help you return to work. Watch this video to learn more.

Covered payments

So you can focus on treatment and recovery, we work hard to determine what compensation you are legally entitled to for your approved time off work without delay.

Your health first – Treatment

Getting the treatment you need and being actively involved in your recovery will help you return to health sooner if you can. Our goal is to help you get the treatment you need.

Moving forward – Your recovery

You’re more likely to have better physical, social and financial outcomes when you recover at work. Watch this video to find out more about how we’ll support you.

Any advice here does not take into account your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply.

Allianz Australia Insurance Limited ABN 15 000 122 850 (AAIL) is the underwriter of workers compensation policies in Western Australia, Tasmania, the ACT, Northern Territory and under the Seacare scheme. AAIL also act as an authorised agent for icare NSW, manage some self-insurance arrangements across Australia and act as a service provider for Comcare. Allianz Australia Workers' Compensation (NSW) Limited ABN 17 003 087 545 act as an authorised agent for icare NSW and Allianz Australia Workers' Compensation (Victoria) Limited ABN 98 059 835 791 act as an authorised agent of WorkSafe Victoria. AAIL is also a general insurer as detailed below.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.

Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.

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Your journey - Workers Compensation

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