Workers Compensation for NSW (icare) - Employer

Manage a policy

icare Workers insurance acts as the Nominal Insurer for workers compensation on behalf of the NSW Government and manages workers insurance policies in NSW including new policies with the exception of organisations covered by self and specialised insurance arrangements.

Please contact icare for more information by calling 13 44 22 or icare.nsw.gov.au.

Lodge a claim

It’s important workers access treatment quickly after an injury as this will generally improve the recovery outcome and may get them back to work sooner.

Employers who have elected to have their claims managed by Allianz under icare’s Authorised Provider arrangements use icare’s Claims Management System to lodge and track their new claims. Employers can notify us of a claim by:

Phone: 1300 360 595 (Monday to Friday: 8:30am to 5:00pm)
Email: AllianzNewclaims@icare.nsw.gov.au
Mail:Locked Bag 2099 North Ryde BC NSW 1670

Remember you need to notify claims within 48 hours of an injury, otherwise a claim’s excess may apply.

Claims enquiries and correspondence

If you have a 7 digit claim number, your claim has been lodged on icare's system. If you have a 15 digit claim number, your claim has been lodged on Allianz's system.

Enquiries and correspondence for claims lodged on icare’s system:

Phone: 1300 130 664 (Monday to Friday: 8:30am to 5:00pm)
Email: AllianzClaims@icare.nsw.gov.au
Mail: Locked Bag 2099 North Ryde BC NSW 1670

Enquiries and correspondence for claims lodged on Allianz’s system::

Phone: 1300 130 664
Email: mfclaim@allianz.com.au
Mail: GPO Box 5429 Sydney NSW 2001

The Claims Process

If an employee has been injured in your workplace and you’re making a workers compensation claim for the first time, this simple step by step video takes you through your role as an employer and what to expect during the claims process.

Returning to Work

If you’ve had a recent workers compensation claim in your workplace, then this video provides simple and clear information on how you as an employer can support your worker’s recovery, and enable them to return to work safely and as quickly as possible.

Client Reporting

As an Allianz client, you may be able to access our in-depth and innovative reporting that uses advanced data technology to make it easier to monitor performance and analyse trends. Our data insights can support proactive decision making and the development of preventative risk strategies

To help make your workplace safer and to help prevent accidents before they happen, we can help you and your staff upskill.

Learn more

Forms and resources

Get up to speed with injury management and return to work (RTW) best practice with the forms, templates and tools you need.

Access the resources