“The longer a person is away from work, the less likely it is that they will ever return to work.”
It’s a modern workplace reality that Grace Cairns, Senior Manager, Allianz Claims and Customer Performance says informs much of her work with personal injury cases.
Helping employees return to work after a physical or psychological injury requires compassion and human-centred understanding. It also requires an innovative approach to claims management – improving processes and being open to shifts in thinking and best practice.
Finding opportunities for improvement, and implementing them with an empathetic touch, forms the mainstay of Grace’s role. She examines our service delivery and processes from a continuous improvement lens. Grace seeks to find innovative programs and initiatives to improve the experience for workers and employers.
She has also recently taken on management of a client engagement function by overseeing the client service managers responsible for Allianz’s relationships with NSW Government agencies.
“We look at how the government agency workers' compensation programs are performing and how we can reduce the risk of injury by making their workplaces safer, both physically and psychologically,” Grace says. “We also look at how best to work collaboratively in helping workers recover and return to work following a workplace injury.”