Claims Pharmacy helps to speed up worker recovery processes

We understand that injured workers have plenty to deal with when trying to recover. So, a program that can streamline access to necessary medication and remove out-of-pocket expenses is going to offer advantages.

Our Personal Injury teams are striving to help injured workers get back to health and return to work as soon as they’re able. That’s why we've partnered with medication management service, Claims Pharmacy, to make sure injured workers are cared for and given all the support they need for a faster recovery.

The service helps to simplify a worker’s recovery journey by making it easy and time-efficient to access prescribed medication without any out-of-pocket expenses. It also uses data to monitor medication use, helping to ensure safe consumption. Once a script is received for an approved medical expense, Claims Pharmacy will dispense and deliver medication directly to the worker’s home. They will then submit an invoice to Allianz.

Megan Foote, Allianz Programs and Initiatives Specialist, is responsible for creating initiatives that provide broader support to injured workers to enhance their experience within the workers’ compensation system and help achieve best-practice return-to-work outcomes.

 "The stress of suffering an injury and being unable to work is difficult enough," Megan says. "Providing injured workers with easier access to medication at no out-of-pocket cost to them is an incredibly practical solution."

With the misuse of prescription medication being a common cause of hospital admissions in Australia, one of the benefits of using Claims Pharmacy is the prescription monitoring system. It helps identify patients who are on high doses of high-risk medication, or at risk of combining dangerous doses of medication prescribed by multiple providers.

Megan says “The Claims Pharmacy program offers Allianz a holistic view of a worker's medication use and through an independent pharmacy review, can identify medication issues before they arise. "By using Claims Pharmacy, we’re able to assess negative medication interactions, identify potential drug dependency issues and closely monitor high risk medications."

Where agreed in consultation with each other, this involves Claims Pharmacy engaging with the parties involved in the worker’s recovery, such as their general practitioner and pharmacist. They’ll discuss recommendations on medication type, dosage, and duration, to make sure the worker is supported in the most appropriate way.

"The purpose of medication is to provide treatment and relief to an injured worker, but if taken in the wrong way, can have negative and long-lasting impacts on their recovery journey," Megan explains. 

Providing better and safer access to prescription medication is just one element of a comprehensive worker recovery program that takes in occupational therapy, physiotherapy, counselling, and other assistance measures.

But Allianz’s partnership with Claims Pharmacy is fast becoming an essential part of our treatment program for injured workers.

"Our goal is to continuously support injured workers in navigating their recovery journey," says Megan. "Initiatives like Claims Pharmacy are essential to achieving this."