The service works by using data to monitor an injured worker’s medication use. It also helps to simplify their recovery journey by making it easy for them to access prescribed medication without being out of pocket. Once a script is received, Claims Pharmacy will dispense and deliver medication directly to the worker’s home, then submit an invoice to Allianz.
At its simplest level, the Claims Pharmacy program streamlines how injured workers can access the medication they need. It does this in a time-efficient manner to support them in their recovery journey, as well as making sure their consumption is safe. But it plays another essential role by removing the need to ask for payment of out-of-pocket expenses.
Nadine Sivyer, Allianz Return to Work Manager, leads a team of return-to-work specialists who support the claims team to achieve best-practice return-to-work outcomes for customers. She says, “Claims Pharmacy makes it easier for workers to access their treatment needs with a no-fuss approach so they can focus on their recovery.”
“Lodging a workers' compensation claim is difficult enough as it is,” Nadine says. “Making medication more convenient to access is one less thing an injured worker has to think about.”
With misuse of prescription medication a common cause of hospital admissions in Australia, Claims Pharmacy has a prescription monitoring system. It helps identify patients who are on high doses of high-risk medication or at risk of combining dangerous doses of medication prescribed by multiple providers.