Allianz wins the Personal Lines category at the Mansfield Awards

24 July 2020

Allianz Australia has won the Personal Lines category for excellence in claims-handling at this year’s Mansfield Awards ceremony, held virtually.

The fourth annual awards, organised by Insurance News and LMI Group, promote the critical role that claims professionals play across the insurance industry and recognise those achieving excellence and good faith in this sector. Winners and finalists are determined through official reports and anonymous surveys conducted by LMI.

Commenting on the win, Brendan Dunne, Chief Customer Services Officer at Allianz Australia, said, “To be recognised by the Mansfield Awards, which are determined by a broad range of industry stakeholders, is a privilege. This recognition is testament to our Allianz claims team and their expert and empathetic claims-handling. I’m very proud of our people and partners. As an industry we play a very important role, even more so in these unprecedented times and have immense gratitude for the hard-work and passion demonstrated.”

“We strive to provide a market-leading customer experience through expert underwriting, policy support service and claims management for our customers and partners. The Australian bushfires and other severe weather events, along with the global COVID-19 pandemic, have had a significant impact on our customers, and our claims team has worked tirelessly to support our customers. We’ll continue to evolve our claims management processes as we adapt to the changing environment.”

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Allianz Australia has been securing the future of our customers in Australia since 1914. We deliver a wide range of personal and commercial insurance products and services to more than 3 million policyholders. We also provide support for workers' compensation insurance to around 25% of the top 200 ASX companies, making us one of the leading workers' compensation insurers in Australia.

Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The Allianz Group is one of the world's leading insurers and asset managers with corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life, and health insurance to assistance services, credit insurance and global business insurance. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index.
This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 (“Allianz”). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.

Any opinions expressed constitute our views at the time of issue and are subject to change. Neither Allianz, nor its employees or directors give any warranty of accuracy or accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in this article.
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