Travel Insurance

We are temporarily ceasing sales of Travel Insurance

These are unprecedented times and many industries are feeling the impact of COVID-19 - especially the Travel Industry. Following the advice of the Australian Government for Australians not to travel overseas, and the decisions of a number of Australian State and Territory Governments to impose travel and other restrictions, Allianz Global Assistance is temporarily ceasing the sale of new domestic and international Travel Insurance policies effective from Friday 27 March 2020.

There may be other insurance options available to suit your requirements; please refer to the Insurance Council of Australia website for a list of alternative providers.

COVID-19 and Travel Advice Warning Update

Our Travel Insurance policies do not cover claims related to COVID-19. In addition, if you travel to a country where the Australian Government has issued an advice or warning of “Reconsider your need to travel” or “Do not travel”, then your claim may not be covered, even if it arises from an event unrelated to COVID-19. Please check travel advisories on Smartraveller for up to date information.

If you are looking for information about the impact of COVID-19 on travel insurance, read our FAQs. Refer to your Product Disclosure Statement for cover details.

Travel Claims

All claims will still be assessed. Our Travel team is currently experiencing high call volumes and waiting times.
If you need to make a travel claim, we encourage you to do so online.

Travel Insurance Refunds

You can check your eligibility and apply for an insurance refund.

Allianz Travel Insurance has a range of travel cover options


Our Basic Travel Insurance includes cover for overseas emergency medical assistance and medical/hospital expenses at a very reasonable price.

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Comprehensive Travel Insurance provides you with cover for cancellation fees, luggage, medical and repatriation when travelling internationally*.

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A 12-month policy that covers multiple business and leisure trips within Australia and overseas, offering all the benefits of Comprehensive cover. The policy covers your longest journey: 15, 30 or 45 days.

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Our Domestic Travel Insurance provides cover for travel delay expenses, cancellations, loss of or damage to luggage and personal effects. We also provide cover for a wide range of additional expenses.

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The above is a summary only. *Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details.

Choose what suits your needsCompare our travel insurance options with our product comparison chart.

Single cover

Covers you and any dependent children or grandchildren under 25 travelling with you listed on your Certificate of Insurance.

Duo cover

Covers you and your travelling companion listed as covered on your Certificate of Insurance. Duo Cover does not provide cover for dependent children.

Family plan

Covers you and eligible members of your family travelling with you who are listed on your Certificate of Insurance. The members of your family who can be included are your spouse or de facto partner, your children and your grandchildren. All children and grandchildren must be dependent and under 25.

When you choose Allianz Travel Insurance, the Allianz team is there with the skills and experience to help. See more at our Allianz Travel Insurance Contact Details page.

Allianz Travel Insurance is a great choice

In 2019, Forbes magazine named Allianz SE one of the world's largest insurance companies.

Global reach and expertise

Emergency Assistance 24 hours a day, 365 days a year

Registered Nurses and Doctors available when you need them

Highly rated on

Frequently Asked Questions

Travel insurance is a way of obtaining cover for yourself for a range of unexpected events that could happen when travelling overseas or in Australia. This may include covering medical or hospital bills, cancellation costs, or the cost of replacing items that were lost or stolen during your trip.

The level of cover you receive is dependent on the level of cover you select. There is no such thing as ‘one size fits all’ when it comes to travel insurance. Make sure you read the Product Disclosure Statement to see which level of cover is right for you and to ensure that the policy matches your needs.

Without travel insurance, you run the risk of incurring some significant expenses that may take years to pay off.

If you’re travelling overseas, travel insurance is an important consideration for unexpected medical bills and hospitalisation. Other unforeseen expenses could include the replacement of lost or stolen luggage, delays or cancellations to your trip, and many other unfortunate scenarios.

When travelling within Australia, your medical expenses are mostly covered by Medicare or your private health provider. However, you may wish to take out insurance for domestic flight changes or cancellations, lost or stolen baggage, or rental vehicle excess.

Travel insurance may cover you for a range of unexpected events that may affect your trip, such as emergency medical assistance if you become ill or injured while travelling overseas, including arranging your evacuation if needed.

Other incidents that travel insurance may cover include costs due to unexpected delays and cancellations, rental vehicle insurance excess, and personal liability. You also have the option to purchase additional cover for activities such as adventure sports or skiing.

Cover limits vary from insurance provider to insurance provider, so it’s important to read the Product Disclosure Statement to make sure you fully understand what is covered, the limits applying to the policy, and to ensure the policy is appropriate for your needs.

The length of your travel insurance policy is dependent on the travel dates you supply to the insurance provider. When obtaining a quote, or purchasing a policy, you will be prompted to enter in your departure and return dates – this will be the period of cover for your travel insurance policy.

The period of cover is also shown on your Certificate of Insurance, which is sent to you at the time of purchase. You may want to extend the length of your holiday abroad (and hence require an extension of your period of cover) and you may be able to do this within specified timeframes.

If you think you may travel more than once a year, you may wish to consider a Multi-Trip Policy.

Travel insurance exclusions are the activities, equipment and circumstances that your travel insurance provider will not cover in the event of a claim, meaning that you will be responsible for any costs incurred.
Allianz Comprehensive Travel Insurance, Multi-Trip Travel Insurance and Domestic Travel Insurance can provide some cover for lost or delayed luggage and personal effects when travelling – such as suitcases and backpacks including their contents, and articles worn or carried by you including your valuables. You can find out more about what is or is not covered by reading the Product Disclosure Statement.
There are a number of scenarios that are not covered by travel insurance such as accommodation booking errors, intentionally acting in a way that poses a risk to your safety, or medical expenses incurred within Australia. You can find out more about what is or is not covered by reading the Product Disclosure Statement.

When considering which travel insurance is right for you, make sure you consider your needs and requirements, as well as your financial situation. Reading the Product Disclosure Statement is a good place to start as it will give you more detail so you can decide if the plan is right for you.

Allianz Travel Insurance offers a number of travel insurance plans – Basic, Comprehensive, Domestic, Non-Medical or Multi-Trip Travel Insurance. You can see more detailed information on our Compare Cover Options page.

A Product Disclosure Statement (PDS) is a document required by the Commonwealth Corporations Act 2001 that contains information that may help you to decide whether a particular insurance product is right for you and help you to compare it with other products you may be considering.

The PDS also describes the cover available and the terms and conditions which apply. The PDS is particularly important if you decide to make a claim, as the travel insurance provider will assess your claim in accordance with the terms and conditions laid out in the PDS. After purchasing travel insurance, please make sure that the PDS, together with the Certificate of Insurance and any other relevant documents sent to you, are kept in a safe place during your trip.

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