Found under sinks and toilets, flexi-hoses connect your water supply to toilets, sinks, dishwashers, and washing machines. They’re a leading cause of water damage. Usually made of rubber covered with a stainless-steel mesh, flexi-hoses are commonly used in Australian homes.

It’s vital to check flexi-hoses often for leaks or damage and arrange repairs if needed.

The Home Safety Specialist will inspect visible flexi-hoses at your home. If any need replacing due to deterioration or poor condition, they can arrange for a licensed plumber to carry out this work. They’ll need your consent to arrange this.

If needed, we’ll cover the cost of the replacement up to a maximum of $300, including GST for parts and labour. If you approve any amount above this limit, you’ll need to pay the extra costs.

If the plumber needs to replace any additional flexi-hoses above the $300 limit, let us know when you book the appointment. This is to make sure the plumber allows enough time to complete the work. You’ll need to pay the plumber directly for this extra work.

A Home Safety Specialist can visit your home to check its condition. They can fix small issues¹ during their visit. They’ll also give you a report on anything else that needs fixing. This can help you prevent small problems from turning into bigger ones.

If you’re an Allianz Landlord Insurance customer, you’ll need to arrange access to the property with your tenant or real estate agent. Your tenant or someone you authorise must be present for the Home Health Check to take place.

The Home Health Check will take up to 90 minutes. To make the most of your inspection time, make sure the Home Health Specialist can access focus areas easily. For example, clear cupboards below sinks, so they can inspect flexi-hoses.

We’ll send a Home Safety Specialist to carry out the home check and provide a report to help you spot any issues that need your attention.

When you book a Home Health Check, we’ll ask you some questions about your home. This helps us focus on the right areas during your 90-minute home inspection. What’s checked will depend on this conversation.

These are the sorts of things our Home Safety Specialists may check:

• Ceilings and walls
• Doors and locks
• Electrical switches and outlets
• Exterior walls
• Flexi-hoses
• Floor grates and drainage
• Gutters from ground level
• Hot water systems
• Showers and bathtubs
• Smoke alarms
• Taps and fittings
• Ventilation systems, such as filters and exhaust fans
• Windows

They may be able to fix minor issues that don’t need licensed tradepeople and can be completed within the 90-minute timeframe. This may include:

• Fixing leaky taps
• Unblocking drains
• Tightening loose door handles or hinges.

If other issues are identified during the Home Health Check that need a licensed tradesperson, we can recommend one. If you prefer, you can choose your own. You’ll need to pay for any extra services.

For a full list of will and won't be checked or fixed, see the terms and conditions.

If you need extra maintenance work, your Home Safety Specialist can recommend tradespeople for you through our Trusted Tradies network. This is our network of licensed tradespeople trusted by us. You’ll need to ask for this and pay for any extra work that’s beyond the Home Health Check.

An authorised Allianz Home Safety Specialist will wear a uniform showing the Allianz logo and have an ID card. When you book your Home Health Check, we’ll share the name of our Home Safety Specialist.

Each Home Safety Specialist has a scope of services for each home they visit. The scope of services clearly defines what they’re checking and what they can fix. If the Home Safety Specialist discovers issues outside the scope, they’ll detail them in your report and discuss this with you, but they won't fix everything.

This service is available to customers with an Allianz Home Buildings, Home Buildings and Contents, Landlord Building or Landlord Building and Contents Insurance policy. We’re currently offering this service in eligible postcodes in metro areas within Sydney, Melbourne, and Brisbane. We aim to bring this service to more areas over time.

No. The Allianz Prevention – Home Health Check isn’t part of your Home or Landlord Insurance policy. It’s a separate preventative maintenance service that we only offer to eligible Allianz Home and Landlord Insurance customers.

No, we won’t make changes to our underwriting or price as a direct result of the Home Health Check. Our claims team won’t have access to detailed Home Health Check reports from these home visits. However, as the policyholder, you may use these reports as you wish.

Allianz Home Insurance doesn’t cover damage from wear and tear or lack of maintenance. For further details, you can  check your Allianz Home Insurance Product Disclosure Statement (PDS). Or call us on  13 10 00.

Our Home Health Checks are available Monday to Friday (excluding public holidays) from 9 AM to 5 PM.

We’re rolling out this service as quickly as we can in metro areas within Sydney, Melbourne, and Brisbane. However, it may not be available in your area just yet. To find out more, register for a callback.

We’ll take payment over the phone, so you can pay using your credit or debit card.

You may cancel a home inspection at any time by calling us on 1800 657 818. We need at least one business day’s notice of cancellation before your Home Health Check is due to occur. If you give us at least one business day’s notice of cancellation, you can either rebook your Home Health Check or receive a full refund of your booking fee.

If you cancel on less than one business day’s notice, or you or an adult with your authority isn’t at your home at the scheduled time:

• we won’t be required to provide the Home Health Check, and
• we’ll keep the booking fee as a late cancellation payment.

Yes, you’ll need to arrange access to the property with your tenant or real estate agent. This is so our Home Safety Specialist can carry out the Home Health Check.

You, or an adult who is your authorised representative, must be present to supervise the services. We may also need a signature from your authorised representative.

No. A Home Health Check isn’t the same as a pre-sale inspection building report. A building report assesses the overall condition of a property. The Home Health Check focuses on common home maintenance issues in your home.

If we spot any maintenance issues during the Home Health Check, we’ll suggest what needs to be done. If you ask us to, we can recommend appropriate tradespeople to make the repairs.

We’ll send the Home Health Check report to you within 48 business hours of your Home Health Check.

What you choose to do with the report is up to you. You could use the recommendations in your report to create a home maintenance plan. You may want to read your report along with your report along with your Home Insurance Product Disclosure Statement. Then you’ll know your responsibilities for keeping your home safe and healthy. This may also help you if you need to make a claim.