Cost of workplace mental health injuries up 80% in last three yearsi

A call to action: New Allianz research reveals 4 in 5 Australian employees want workplaces to double down on mental health initiatives

01 October 2020

Allianz workers compensation claims costs relating to mental healthii – or primary psychological workers compensation claims – have increased by 80 per cent, rising an average of 22 per cent year-on-year, since 2017iii. The findings are part of the new Allianz Future Thriving Workplaces report, which has also revealed an overwhelming 80 per cent of the Australian employees surveyed are now calling on their employers to take action to address mental health in the workplace.

The Allianz Future Thriving Workplaces findings illustrate the long-term impact mental health conditions can have on individuals’ holistic wellbeing. The report has found benefits paid to primary psychological injury claims are on average, up to four times higher per annum than for claims relating to physical injuries, and on average take far longer to recover from than physical injuries, with nearly 75 per cent of primary psychological claims experiencing time off work, compared to only 50 per cent of physical injuriesiv. SafeWork Australia data shows $543 million was paid in workers compensation for work-related mental health conditionsv, highlighting the scale of the issue and reinforcing the importance of employers proactively addressing employees’ mental health.

COVID-19, a catalyst for change: Empowering employers to better support employees

Expedited by COVID-19, one in two managers surveyed say they now feel an increased responsibility for their employees’ mental health at work, and almost one half of them (47%) think there is a stronger need for mental health initiatives in their industry. The Allianz Future Thriving Workplaces report also revealed some employers have already taken action by starting to implement programs during the COVID-19 pandemic, as six in ten Australian workers surveyed say their employers had already introduced mental health initiatives, and 55 per cent of managers state they or their organisation plans to implement mental health initiatives within the next 12 months.

Commenting on the findings, Julie Mitchell, Chief General Manager of Workers Compensation at Allianz Australia says, “As employers, we’re unequivocally concerned about our employees’ wellbeing. We know that improved mental health in employees across all industries greatly benefits employers and their businesses. It positively impacts individuals’ productivity, talent retention and ultimately, business performance. Yet, the challenge now is to bridge the gap between awareness of mental ill-health in the workplace, and taking action. We can’t take a scatter-gun approach. The priority is addressing each individual’s wellbeing – as thriving employees will lead to positive team and business outcomes. Our actions need to be meaningful to employees, and embedded throughout all organisations.”

“Allianz is committed to empowering employers with the right knowledge, resources and initiatives to better support employees facing mental health issues. Especially as we sadly anticipate seeing a rise in workers compensation psychological claims as a result of the COVID-19 pandemic, highlighting it’s even more important for Australian workplaces to implement the required changes to tackle these challenges now, and work to prevent them in the future. We believe that prioritising the wellbeing of employees, particularly the rising number of Australians experiencing mental health conditions, is key to building future, thriving workplaces,” she concluded.

The barriers to achieving mentally healthy workplaces: Preventing stigma and poor culture

The report has identified the leading pain-points employers need to tackle to drive positive change, as three quarters of Australian employees (76%) note there are factors preventing mental health initiatives from being implemented at their workplace. Stigma appears to be a key hurdle to overcome in addressing mental ill-health in the workplace, with four in ten surveyed employees (38%) feeling that mental health issues will not be taken as seriously as physical illnesses. However, a positive shift is underway – as this is a significant improvement from last year’s Allianz Awareness into Action report which found eight in ten (85%) believed that managers are more likely to think an employee’s need for time off is genuine if they say they are suffering from a cold or flu rather than stress or anxiety.

Allianz workers compensation data has also revealed that work-related harassment and work pressure are the most prevalent causes of primary psychological claimsvi. According to the Allianz research, the most commonly reported workplace behaviours that employees claim to have negatively influenced their mental health are as follows:

Leadership-driven empathy: Fostering mentally healthy workplaces

To tackle stigma and negative behaviours, Australian employees feel the first step to mentally healthy workplaces is starting with conversation around mental health. Three in four Australian employees surveyed (75%) agree there must be more dialogue and discussion around mental health and wellbeing at work. Awareness days – such as Mental Health Awareness Month in October – can be a means of encouraging conversations and garnering advocacy to destigmatise mental ill-health – a key factor in implementing effective mental health programs for employees.

Matthew Johnstone, mental health expert and collaborator on the Allianz Future Thriving Workplaces report, says employers can work collaboratively with their employees to develop the right attitudes, resources and initiatives to best respond to their needs. “Employers don’t need to see mental health strategies as being difficult, box-ticking or costly to implement. Leaders can simply start with empathy, conversation, a good ear and a plan to properly address the emotional needs of their people. Once they have that mindset; job design, employee-employer relationships, work-life balance and collaborative workspaces, are key elements that businesses can improve on to help build a mentally healthy workplace. A company, after all, is only as good as the people who work for it. Invest in them and they will deliver returns far greater than just profit,” he said.

The Allianz Future Thriving Workplaces report explores the top causes of mental ill-health in the workplace, the top barriers employers and employees are facing, and what future mental health strategies may look like. Alongside the report, Allianz has released a range of resources to help employers – across all industries – to foster mentally, healthy workplaces – whether that be in-person or virtually. With the new ways of working in mind, the report has identified the five key areas employees would like to see improvement in:

For more data, insights, tips and resources to creating future, thriving workplaces, and to download the full report, visit the Allianz Workers Compensation Mental Health Hub. Allianz is also a proud Founding Member of the Corporate Mental Health Alliance Australia. The Alliance is business-led, expert-guided, and made up of 15 of Australia’s largest employers, all championing a culture of good mental health for all workers.


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About Allianz Australia

Allianz Australia Insurance Limited ABN 15 000 122 850
2020 Mansfield Award for Personal Lines – Mansfield Awards
2019 Gold Mansfield Award for Overall Excellence in Claims – Mansfield Awards
2019 Australian General Insurer of the Year – Insurance Business Australia Awards
2019 Employer of Choice for Gender Equality – Workplace Gender Equality Agency
2018 Large General Insurance Company of the Year - Australia & New Zealand Insurance Industry Awards

Allianz Australia delivers a wide range of personal, commercial and corporate insurance products and services to more than 3.5 million policyholders. Allianz Australia also insures over 25 per cent of the top 200 ASX companies, making us one of the leading private workers compensation insurers in the country.

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Notes to Editors

Report Summary

Aimed at helping employers cultivate future, thriving workplaces, Allianz’s Future Thriving Workplaces report highlights what both employees and employers require to drive sustainable change in their workplaces and worksites. The Allianz Future Thriving Workplaces report recognises the benefits of mental wellbeing in the workplace and, in particular, that there is no ‘one-size-fits-all’ solution when it comes to improving the mental wellbeing of employees.


In exploring the different factors that can contribute to a healthy workplace, Allianz Australia referred to three key sources:

  1. Quantitative online survey (“Allianz research”): Allianz commissioned YouGov, a global public opinion and data company, to conduct an online survey of Australian workers and managers aged 18 years and over on their attitudes and responses to mental health in Australian workplaces in July 2020. A total of 1,005 workers and 501 managers completed the survey spanning various industries including both white and blue collar. The research investigated attitudes towards the causes of and methods of detecting mental health issues in the workplace, barriers to implementing mental health initiatives and whether the COVID-19 pandemic has impacted how organisations approach identifying and managing mental health in the workplace amongst both workers and managers/business owners.
  2. Allianz Workers Compensation data: Allianz Australia’s own data on incidence and cost of mental health in the workplace, relating to workers compensation. The data has been taken from two separate data sets; Allianz Underwritten Data (UW) which covers workers compensation claims across the privately underwritten states of Australia, and Insurance for NSW (IFN) data which primarily focuses on workers compensation data from a subset of large Government departments in NSW.
  3. SafeWork Australia: SafeWork Australia drives national policy development on WHS and workers’ compensation matters. They regularly collect, analyse and report on workers compensation data and this is made publicly available on their website. The data they have provided on mental health claims have been referenced in the report.

The statistics referenced in the above media release refer to the YouGov data unless referenced otherwise.

Key Statistics – YouGov

Initiatives Australian workers would like introduced into their workplace to help address mental health in the futurevii

Initiative Percentage of Australian workers
Flexible work options 41%
Additional paid leave, including mental leave 38%
More open conversations and employee check-ins 34%
Introduce workplace wellbeing programs 33%
Introduction of mental health awareness training 32%
Introduction of mental health awareness training 31%

Key Statistics – Allianz Workers Compensation Data

iAccording to Allianz Workers Compensation data, the total cost of active primary psychological claims across its Insurance for NSW (IFN) and Privately Underwritten (UW) portfolios increased, on average, by 80 per cent since 2017, on average 22 per cent per year

iiAccording to Allianz Workers Compensation, workers compensation psychological injury claims refers to injuries caused by mental health complications of a work environment

iiiAccording to Allianz Workers Compensation data, the total cost of active primary psychological claims across its Insurance for NSW (IFN) and Privately Underwritten (UW) portfolios increased, on average, by 80 per cent since 2017, on average 22 per cent per year

ivAccording to Allianz Workers Compensation, across both of Allianz's Privately Underwritten (UW) and Allianz's Insurance for NSW (IFN) portfolios, primary and secondary psychological claims, on average, receive benefits for a longer duration relative to physical injuries primary psychological claims result in more time off work and take significantly longer to return to work than physical injuries, with roughly 75-80 per cent of primary psychological claims experiencing time off work, compared to only 50 per cent of physical injuries (n.d.). Mental health | Safe Work Australia. [online] Available at: [Accessed Sep. 2020].

viAccording to Allianz Workers Compensation claims data covering Allianz's Privately Underwritten (UW) portfolio and Allianz's Insurance for NSW (IFN) portfolios. Further, service industries such as the retail sector in the UW portfolio claim twice as frequently as the result of work-related harassment compared to White and Blue Collar industry workforces

viiYouGov Future Thriving Workplaces Worker Research, Question 8