Sydney hail storm: Allianz impact and response

21 February 2017

This is a significant storm event and total industry insurance claims will increase significantly over coming days

The Sydney storm on 19 February is a significant event and insurance claims continue to be lodged in large numbers.

According to Danny Adams, General Manager Claims, “Allianz’s claims figures are quite high with some property claims; however the majority of the claims received have been motor related.”

“It is still early days and while we are receiving as many as 80 claims per hour from the event, we expect that the figures will continue to climb throughout the week, as people take the opportunity to assess the damage to their vehicles and property.

“To ensure we continue to help our customers in their time of need, we activated Allianz’s Emergency Response Plan to assist in handling the influx of claims,” he said.

Key initiatives activated to respond to customers’ calls for help include:

Increased resourcing in Allianz’s call centres to manage higher than normal call volumes;
The opening of two hail assessment centres in Sydney, with expert assessors on hand to co-ordinate and undertake assessments for hail and water damaged vehicles; and
Communication distributed to provide customers with information on how best to lodge claims.

Concluding, Mr Adams said, “we expect a large number of claims to be received over the next week or so, however, we have put in place initiatives to address any potential delays or inconvenience to our customers and business partners.”

Customers that have storm damage can contact Allianz on 13 10 13, or lodge their claim online at allianz.com.au/claims.html. Customers are asked to contact Allianz directly to make an appointment at one of our assessment centres so their claims can be processed expediently.

Media enquiries:

Allianz Media Team // media@allianz.com.au

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, please consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website.

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Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the general insurer except in respect of life insurance, in which case Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer.