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Storm support

Preparing for storms in Australia

Australian communities suffer a significant impact from storms every year. Violent winds accompanied by rain, hail or snow can topple trees and power lines onto cars, homes, and other buildings. When storms occur, your family’s safety comes first. Contact 000 in any emergency, or your local state emergency service.

At Allianz, we’ve been helping Australians get back on their feet after adverse events for over 100 years. We offer cover for a range of insured events such as storm and cyclone. Please note, a 72 hour exclusion period may apply. For full details about what is and isn’t covered, check your  Product Disclosure Statement (PDS), Policy Schedule or Certificate of Insurance.

Precautions you can take ahead of storms

  • Make sure gutters and downpipes on your home and other structures are clear so heavy rain can flow freely off your roof
  • Make sure tiles, corrugated sheets or other coverings on your roof are secure and can withstand high winds
  • Secure any items around your house that could become dangerous if blown about in high winds
  • Make sure tree branches don’t overhang your house
  • Draw up a home emergency plan that includes where you and your family will go if you must evacuate your home and how you’ll contact each other if separated
  • Keep a list of emergency telephone numbers in easy reach, plus details of local relief centres and evacuation routes
  • Put together an “emergency pack” containing tinned food, water, a first-aid kit, blankets, warm clothing, spare batteries, matches and a tin-opener
  • Equip yourself with a battery-powered radio and torch so you can stay updated on power restoration and evacuation alerts if the power is cut
  • Gather sentimental, important, and valuable items and photos that you can take with you should you need to evacuate
  • Identify a room in your house where you can shelter if you can’t evacuate

Precautions you can take as a storm approaches

  • Make sure outdoor furniture, bicycles, pot plants or other outside items that could become projectiles are secured or taken inside
  • Put your car in the garage
  • Secure doors, windows, and awnings
  • Shift furniture and fixtures away from windows and doors
  • Unplug electrical items, especially computers
  • Make sure you have drinking water in containers
  • During the storm, stay indoors and away from windows
  • Use a battery-powered radio to monitor your local radio station for updates on the weather, power supply, emergency warnings and evacuation alerts
  • Carry your mobile phone with you
  • Avoid fallen power lines
  • Avoid driving during heavy storms

How to lodge a claim

Our priority is your safety. Keep yourself and your family out of harm’s way until the danger is over. Then, when it’s safe to do so, contact us. Our claims team will be ready to help with enquiries and lodging claims to make sure you get quick, expert assistance and support. You don’t need your policy documents. We can locate these details for you.

If your property or motor vehicles are damaged because of cyclones*, flooding*, storms*, or bushfires*, it’s best to lodge a claim online to minimise delays. A consultant will contact you as soon as possible. Otherwise, call us on 13 10 13, or contact your broker.

* We don’t provide cover for any loss of or damage to your property caused by cyclone, flood, grassfires and bushfires during the first 72 hours after you first purchase a policy or increase your cover under an existing policy. For full details of conditions and exclusions please refer to the relevant PDS.

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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.



Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.