Brisbane: Allianz Australia has advised Queenslanders that has activated its emergency response plan to help customers impacted by Tropical Cyclone Debbie and subsequent extreme weather.
Allianz’s National Manager Claims Services, Sean Jungwirth, said that while the storm has had a far reaching impact, the Allianz team is available and well prepared to support customer enquiries and claim lodgements.
“We have increased our resourcing around the country, to better support our customers ahead of the expected increase in call volumes, he said.
“Allianz employees across the country have offered to come into work earlier than usual or extend their shifts to help respond to the Queensland community’s call for help. In addition to this, Allianz’s loss adjusters have local teams ready to support customers on the ground in affected areas.”
“So far Allianz’s claims figures are low but we expect to see these numbers climb later this week and into next week, after people have had a chance to assess the damage to their properties.”
“To further assist our customers we will be deploying our Mobile Assessment Centre to ensure we can provide rapid ‘on the ground’ support, which will allow our customers to lodge their claim immediately.
“We will continue to monitor the impact of the storm and help our customers during their time of need. Residents and businesses are reminded to always use caution during and after a weather event. All people should avoid travelling on the road, due to poor visibility and difficult conditions,” Mr Jungwirth said.
Life-threatening emergencies they should call 000 and for assistance with storm damage they can contact the State Emergency Service on 1325 000,” he said.
Customers that have damage to their property can contact Allianz on 13 10 13, or lodge their claim online at allianz.com.au/claims.html.
Allianz Media Team // email@example.com
30 March 2017