Life Insurance Claims

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Call 1300 362 108 to make a claim. Mon-Fri 9:00am-6:00pm

Making a claim can be a time of great stress, so it is important that all cases are handled sensitively and as quickly as possible. At Allianz, we believe we have a duty to all our policyholders to consider each claim fairly and professionally, with empathy and in a timely manner.

It is our business to pay genuine claims that are covered by the policy. Each claim will be assessed fairly, based on medical and other relevant evidence, using consistent guidelines and procedures in line with the policy terms and conditions.

Claims that meet the policy terms and conditions will be paid promptly when all necessary information has been received and assessed.

If you claim for a benefit under either Critical Illness cover or Permanently Unable to Work cover and the claim is accepted, this will reduce the cover amount of any remaining benefits you have under the policy by that amount. In certain circumstances this may mean the end of a cover or the insured’s policy. Please refer to the ‘Taking a combination of cover’ section in the Product Disclosure Statement for further details.1

Life Insurance Code of Practice Subscriber

How to make a claim

Step 1: Completing the claim form

Call 1300 362 108 for assistance.

To enable us to pay your claim as efficiently as possible we must obtain information that allows us to fairly assess the details of your case.

Step 2: Assessing your claim

We will only request information that is relevant to assess your claim efficiently and accurately.

Some examples of information we may request include:

Step 3: Processing your claim efficiently

The assessment process and the length of time vary according to the circumstances of the claim, the type of claim and how quickly we receive all the requested information.

Our team will keep you updated with the progress of your claim and will promptly assess each piece of information when it's received.

Step 4: Advising you of the outcome

When your claim is accepted, we will ensure prompt communication and payment. In the event of your claim not being accepted, we will advise you of the reasons and provide details of our dispute resolution process.

Need to make a life insurance claim?
Call 1300 362 108 and one of our friendly consultants will assist you with the claims process.

Customer compliments

"Thank you very much for your kindness in looking after my claim. With this settlement I can now spend my last days in peace with my loved ones" - June 2013

"I would like to express my sincere appreciation for the manner in which [an Allianz claims specialist] handled my claim. She kept me informed of her progress throughout and always provided me with updates at or before the date she said she would. Her communication was clear and precise and it made a difficult time for me a bit easier. Due to her professionalism I intend to consolidate all my insurance matters with Allianz." - June 2013

Frequently Asked Questions

It is important to understand that the assessment process and the length of time it takes varies according to the circumstances of the claim, the type of claim and how quickly we receive all the requested information. Our claims team will keep you updated on the progress of the claim and will assess each piece of information promptly as it’s received. You can assist by returning claim forms as quickly as possible and by encouraging your medical advisers to do so as well.

Where a Death Certificate is issued without a cause of Death a Coroner's Report may be required. Often this leads to a delay in the determination of the claim.

Your medical history helps us to look at the circumstances leading to the claim and to confirm that you have complied with your Duty of Disclosure. We will request medical histories in many instances, particularly where the claim occurs on a policy that is not very old, or where the diagnosis is not clear-cut. This does not mean that we do not believe your claim is valid. We are simply ensuring that the terms and conditions of the policy are met.
Allianz strives to resolve disputes as amicably and as quickly as possible. Find out more about our internal complaints procedure and the external disputes resolution scheme we subscribe to.

Important information

Important note: Information on this website is general information only. Any advice here does not take into account your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making any decision you should consider the Allianz Life Plan Product Disclosure Statement and Policy Document (PDS). You should seek advice from your financial adviser before deciding on appropriate insurance cover.