Frequently Asked questions


Quote in 2 mins
Retrieve a quote

General

Allianz Home Insurance offers protection for your family home and contents. Landlord insurance is designed for properties where rent is being collected and the policy holder is not a resident of the property. For full details of conditions and exclusions please refer to the relevant PDS.

Unless we state otherwise in the PDS, when you make a claim under the policy, you will need to pay an excess – which is a type of co-payment toward your claim.

Charging an excess also helps to keep the cost of premiums down by reducing the number of small claims. The amount and type of excess you have to pay will be shown in your policy schedule or in your PDS.

For full details of conditions and exclusions please refer to your policy schedule or the relevant PDS and PED guide.

Allianz offers rent default cover as an optional additional cover on Landlord insurance. This cover only applies if you have Landlords insurance buildings or contents cover, and your current schedule indicates you have added Rent Default and Theft by Tenant cover. For full details of conditions and exclusions please refer to the relevant PDS.
Allianz Landlord customers have the option to print or email their Certificate of Currency by creating an online account through My Allianz.

Claims

Take all reasonable precautions to prevent further loss, damage or liability. Contact the police as soon as possible to report any theft or attempted theft, or damage caused by intentional acts, riots or vehicle impact. Contact the Allianz Claims Call Centre on 13 1000 and advise the Claims Consultant of what has happened: the Claims Consultant will help you through thelandlord insurance claimsprocess.
No. To lodge alandlord insurance claim, all you have to do is call Allianz and we will take the details over the phone.
For most goods, we will arrange replacements for you – no quotes are required. We will discuss this with you when you call to lodge your landlord insurance claim.
Retain receipts, instruction booklets or any other documents that can help provide evidence of your ownership in the event of a claim. Retain a copy of your written rental agreement and details of the bond held. Claims staff will require this for loss of rent claims. Retain copies of any property inspection reports. Your claims consultant will advise you of what is required to help us process your claim quickly.
Allianz has agreements with national suppliers to replace most items. We organise the quotes and replacement of your possessions and do most of the leg work for you.
Call us as soon as possible on 13 1000 and advise the Claims Consultant of what has occurred. Try to get names and addresses of witnesses, if any, to the event which has brought about the claim. Don't make any admissions of liability and don’t attempt to settle any claim made against you. The Claims Consultant will advise you of what steps you need to take and will assist you through thelandlord insurance claimprocess.