The fastest, easiest way is via our online claim form. You can submit your home insurance claim notification 24 hours a day, 7 days a week, whenever it suits you. Once we receive it, one of our friendly claims consultants will contact you as soon as possible.
You'll find that completing your online claim form is quicker if you have these details at hand before you start:
If you're an Allianz customer and you've been affected by a disaster we’re available to help you, 24 hours a day.
We have a 24-hour hotline available on 13 10 13 should you wish to lodge a claim. Overnight, you can only commence lodgement of a claim or request a call back from one of our consultants
Every claim is important to us, and so is your time, so if your claim is for less severe damage, use our online claim form to submit your motor claim or property claim.
You’ll still receive Allianz's great customer service, but you'll avoid phone queues, and you'll be allowing those who've been hardest hit to receive urgent assistance.
So call 13 10 13 or use our online motor claims form or property claims form, anytime, day or night.
Currently landlords are requested to provide the following information to demonstrate loss of rental income, such as:
Due to the COVID-19 situation, we understand that landlords may not be able to supply evidence of notices or determinations as set out above. Other examples of acceptable evidence of the loss can include:
When you lodge a claim, we will let you know what cover you have for your phone on your policy. If you are unsure what your policy covers, please refer to your Policy Schedule and PDS or call us on 13 10 13 to discuss.
Where we accept the claim for your mobile device, we may require you to provide a repair report from a mobile phone repairer so we can reimburse this cost.
If your mobile device has been lost or stolen, we may require you to show us evidence of ownership in the form of either:
We will then either pay you the cost to repair your mobile device, or where required, arrange replacement through one of our supply partners. If you plan to take this opportunity to upgrade your mobile device, we can discuss this with you during your claim.
Allianz Home insurance policies offer an optional cover that can be included for Motor Burnout or Fusion. If you are unsure if your policy includes this optional cover, please refer to your Policy Schedule and PDS or call us on 13 10 13 to discuss.
If you need to make a claim, in most cases we will need a report from a qualified electrician or repairer confirming:
Please refer to your relevant PDS for more information on what's covered and what's not covered.
When it comes to shared fences such as the fence separating your property from your neighbour’s property, under relevant dividing fence laws in your state/territory, you could be responsible for 50% of the total cost of the repair, with your neighbour responsible for the other 50%. This applies even for vacant blocks. Exceptions may exist for things like property adjoining council land, i.e. if your property is next to a public park or a road.
This means that when we settle your claim, it will be based on 50% of the total accepted repair costs, with the remainder to be covered by the adjoining neighbour.
Strata and Community title properties can be very complex situations, and laws vary from state to state in regards to what is the responsibility of the Strata and what is your responsibility as a unit owner.
In most cases, if you are claiming for a fixed item in your strata unit, such as flooring, kitchens, air conditioning, wall or ceiling damage, bathrooms etc. we would require you to provide written confirmation from your Strata Corporation confirming whether they cover this damage, and if not, explaining why. We will then be able to discuss how we can best assist you in your situation.
For any claim for rent default or departure without notice, we will need you to have issued all the relevant notices required under your lease agreement, or through your state/territory tenancies act.
We will also need to see copies of the lease agreement you have with the tenant, along with rental ledgers to show the rental payment history. As coverage can be different on each policy depending on the options selected, we are happy to discuss the cover available to you on 13 10 13.