Contact Us

Phone

Call us on 13 1000 or
07 3023 9006

Call us

Email

You can email us on allianzctp_helpline
@allianz.com.au

Email us

Fax

Send a fax to
07 3023 7971

Post

Contact us via post to
Allianz Australia,
QLD CTP Claims Department,
GPO Box 2226,
Brisbane QLD 4001

Making a claim

If you have been injured in a motor vehicle accident and wish to make a claim for your injuries, see below.

You may be able to make a CTP claim with Allianz if:

  1. You have suffered an injury as a result of a motor vehicle accident that was not your fault; and
  2. The vehicle at fault in the accident was insured by Allianz CTP.

If you do not know whether Allianz is the CTP insurer, please contact us on the number below and we will advise you whether Allianz is the CTP insurer of the vehicle at fault.

What you need to do before you can make a claim

  1. Obtain the registration details (i.e. licence plate and drivers licence) of the vehicles involved in the accident.
  2. Report the accident to the police (if the police did not attend the accident scene). You can report the accident to the police by completing a Report of Traffic Incident Form and taking it to your nearest police station.

Once you have obtained this information, you can make a claim. If you have any questions about obtaining this information, please contact us.

Claims forms

Report of Traffic Incident to Police

Use this form to report the accident to the police, if the police did not attend the scene of the accident

Notice of Accident Claim Form - Non-Fatal

Use this form to make a claim for a
non-fatal accident

Notice of Accident Claim Form - Fatal

Use this form to make a claim for a fatal accident

What happens next after I have sent my claim form to Allianz?

Once we receive your claim form, we will contact you and provide a claim reference number and the name and contact details of the person who will be responsible for supporting your recovery journey.

We will make enquiries into the circumstances of the accident to ensure that the Allianz insured driver is at fault.

If you were injured in a motor vehicle accident where the Allianz insured vehicle is at fault:


Complaints and Disputes

If you are not satisfied with your Allianz experience, please contact us on 07 3023 9006 so that we can try to resolve your issue.

If you are not satisfied with our response, you can contact:

Frequently Asked Questions

Yes, the government imposes time limits for making a CTP claim. For a personal injury claim, the time is 9 months from the date of accident or, if you have a solicitor managing the claim, within one month of consulting the solicitor. For minors, timeframes to lodge a claim do not commence until the child turns 18 years old. Please contact us if you require further information about the time limit to make your claim.
We will send you a letter advising you of your claim reference number and the name and contact details of the person who will be responsible for the management of your claim. In addition, your claims consultant will also contact you promptly via phone when we receive your claim. We will also keep you up to date on the progress of your claim on a regular basis.
We may need to contact you to obtain an update on the progress of any treatment and we may also need to obtain further documents from you to assess your claim. We will discuss with you the need for any of this additional information.