CTP - QLD Claims information

Making a claim

If you have been injured in a motor vehicle accident and wish to make a claim for your injuries, see below.

You may be able to make a CTP claim with Allianz if:

  1. You have suffered an injury as a result of a motor vehicle accident that was not your fault; and
  2. The vehicle at fault in the accident was insured by Allianz CTP.

If you do not know whether Allianz is the CTP insurer, please contact us on the number below and we will advise you whether Allianz is the CTP insurer of the vehicle at fault.

Things you need to do before you can make a claim

  1. Obtain the registration details of the vehicles involved in the accident.
  2. Report the accident to the police if the police did not attend the accident scene. You can report the accident to the police by completing a Report of Traffic Incident Form and taking to your nearest police station.

Once you have obtained this information, you can make a claim. If you have any questions about obtaining this information, please contact us.

Contact Us

Phone

Call us on 1300 131 319 or 07 3023 9014

Call us

Email

You can email us on allianzctp_helpline
@allianz.com.au

Email us

Fax

Send a fax to 07 3023 7971

Post

Contact us via post to Allianz Australia,
QLD CTP Claims Department,
GPO Box 2226, Brisbane,
QLD 4001

Claims forms

Report of Traffic Incident to Police

Use this form to report the accident to the police, if the police did not attend the scene of the accident

Notice of Accident Claim Form - Non-Fatal

Use this form to make a claim for a non-fatal accident

Notice of Accident Claim Form - Fatal

Use this form to make a claim for a fatal accident

What happens next after I have sent my claim form to Allianz?

  1. As soon as we receive your claim form, we will contact you and provide a claim reference number and the name and contact details of the person who will be responsible for the management of your claim.
  2. We will make enquiries into the circumstances of the accident to ensure that the Allianz insured driver is at fault.
  3. We will assist you with your reasonable and necessary medical treatment and provide you with rehabilitation to assist you in your recovery.
  4. Please remember to keep your accounts and receipts and provide copies to us. We will pay reasonable medical expenses promptly upon receipt, if we have accepted liability.
  5. We may also need to obtain medical reports and other information to assess your claim. If we do, we will discuss these with you.
  6. Once we have received all of the necessary information to assess your claim, we will contact you to discuss settlement.

Frequently Asked Questions

Yes, the government imposes time limits for making a CTP claim. Please contact us if you require further information about the time limit to make your claim.
We will send you a letter advising you of your claim reference number and the name and contact details of the person who will be responsible for the management of your claim. In addition, your claims consultant will also contact you promptly via phone when we receive your claim. We will also keep you up to date on the progress of your claim on a regular basis.
We may need to contact you to obtain an update on the progress of any treatment and we may also need to obtain further documents from you to assess your claim. We will discuss with you the need for any of this additional information.