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Our thoughts are with everyone
affected by the floods

We have a team of specialists on the ground ready to support customers who have been impacted by the recent floods. We’re here to answer any questions you may have. 


SCU University Bar
Building J
University Loop Road

Allianz operating times
Mon - Fri 9am - 4.30pm

The dummy Insurance Council of Australia (ICA) is hosting community forums for policyholders. Each session will outline the claims process, complaints avenues and provide an opportunity to ask questions.
Murwillumbah Services Club

Opening times
Mon 23 May, from 5:30pm
Mullumbimby Ex-Service Club

Opening times
Tues 24 May, from 5:30pm
Southern Cross University

Opening times
Wed 25 May, from 5:30pm
Grafton District Services Club

Opening times
Tues 31 May, from 5:30pm
Casino RSM Club

Opening times
Wed 1 June, from 5:30pm
Lennox Head
Lennox Heads Cultural Centre

Opening times
Thu 2 June, from 5:30pm
Bookings are essential so visit the ICA website to reserve a place.

The safety of you and your family is the highest priority. You can replace damaged property, but you can’t replace people. Please keep yourself and your family out of harm’s way until the danger is over. 

During the flood, stay out of flood water and always follow the directives given by local authorities. If you are in immediate danger or have an emergency, contact 
000 or your local State Emergency Service (SES).

If you have optional flood cover on your Home Insurance policy, and you’re unable to remain at home, we may be able to arrange temporary accommodation. If you’re unsure what you are covered for, you can
contact us 
to find out or refer to the
Home Insurance PDS 
for more details. We may also be able to provide you with a relief payment to help cover the costs of essentials. Please call our claims team or visit us at your local Recovery Centre to find out if you’re eligible. 

Every claim is important to us, and we may be experiencing high call volumes during this time. To avoid phone queues, you can lodge your claim online.

Recovering from a flood is about more than recouping possessions. Our customers who have been affected by an extreme weather event have access to free confidential counselling support. 

When it is safe and practical to do so you can make a claim for flood damage online, call our Claims Team on
13 10 13
 or visit us at your local Recovery Centre. We’ll need your policy details but don’t worry if you can’t find them, our team will be able to run a search with any details you do have and find you in our system. We will be there to guide you through the claims process.

If it’s safe to do so, take as many photos of the flood damage as you can to help us with your claim. Once you have taken the photos, it’s okay to take steps to prevent any further damage or loss even if you haven’t submitted your claim yet. This includes removing any wet and flood damaged items and placing them on the curb. 

Contact us online or via phone on 
13 10 13 
with details about what has happened.
Choose between submitting your claim online or giving us a call on
13 10 13
Contact us via phone on 
13 10 13 to lodge your claim or get in touch with your broker.
In most cases, once you have submitted your claim, we’ll appoint an assessor who will be in touch as soon as possible. The assessor will ask you questions about your claim and any damage or losses. They will let you know what the next steps are and may arrange a site visit. If this happens, we’ll do our best to work around your availability. 
We have a more detailed guide about floods on our support page, including precautions you can take before a flood, how to mitigate damage and advice on the next steps to take once the waters have receded. 

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, please consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.

Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.