If you need police, fire or ambulance support, please call 000.
If you need a tow and have Allianz Comprehensive Car Insurance, contact us so we can help get you moving.
Make a claim
Start your claim
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Car Insurance claims
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CTP Insurance claims
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Home Insurance claims
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Business Insurance claims
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Travel Insurance claims
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Life Insurance claims
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Leisure Insurance claims
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Workers' Compensation Insurance claims
Start your claim online and we'll contact you to discuss next steps.
You can choose your own repairer1
For more information about choice of repairer, refer to your PDS for full details. See our Repairer locator for details of available repairers.
What you need to get started
Car glass only claim?
To repair or replace your windscreen or car glass, call our approved repairer, O’Brien Glass.
Commercial, fleet or novated lease
Our Comprehensive Car Insurance customers rated their claim experience 4.3 out of 5 over the last year. See more about what our customers had to say.
Need to repair your electric vehicle (EV)?
We’ve got your EV claims and repairs covered. See our expert guide to hassle-free EV repairs and claims coverage.
1If you choose your own repairer, we may need a second quote from another repairer chosen by us just to make sure the quote you've received is reasonable. We may then authorise repairs, pay you reasonable repair costs or the car’s agreed value or replace your new car where policy conditions are met.
For more information on making a CTP insurance claim, select your state below:
Start your claim online and we'll contact you to discuss next steps.
What you need to get started
To make a Business Insurance claim :
- Take precautions to prevent further loss, damage or liability
- Notify the police if necessary as soon as reasonably possible
- Have your policy number available and details of what has happened
- You can start your claim by clicking the respective link or call the number below and one of our friendly consultants will assist you with the claims process.
- If we believe that it is necessary for your claim to be assessed by a Loss Adjuster we will appoint one of our preferred Loss Adjusters, who will be in contact promptly to arrange a convenient time to visit you.
Motor Claims
Make a claim online or call 13 10 13 and one of our friendly consultants will help you with the claims process. You can choose your own repairer1. For more information about choice of repairer, refer to your PDS for full details. See our Repairer locator for details of available repairers.
1If you choose your own repairer, we may need a second quote from another repairer chosen by us just to make sure the quote you've received is reasonable. We may then authorise repairs, pay you reasonable repair costs or the car’s agreed value or replace your new car where policy conditions are met.
Property Claims
Make a claim online or call 13 10 13 and one of our friendly consultants will help you with the claims process.
Public or Product Liability Claims
Submit an incident report online or call one of our friendly consultants who will assist you with the claims process.
For bodily injury: 02 8988 9982
For non-bodily injury: 02 8988 9969
Start your claim online and we'll contact you to discuss next steps.
- Go to the Travel Claims Website.
- Log in using your Allianz Travel Insurance policy number, name and date of birth.
Give us a call today.
To make a life insurance claim, call 1300 362 108 or email us and one of our friendly consultants will assist you with the claims process.
For more information on life claims visit life insurance claims.
Boat Insurance
Start your claim online and we'll contact you to discuss next steps.
Caravan and Trailer Insurance
Start your claim online and we'll contact you to discuss next steps.
What you need to get started
For more information on making a Workers' Compensation Insurance claim, select your state or territory below:
ACT Workers' Compensation Claims
NSW Workers' Compensation Claims
NT Workers' Compensation Claims
TAS Workers' Compensation Claims
VIC Workers' Compensation Claims
WA Workers' Compensation Claims
We're here to help
Give us a call, or send us a message
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.