Car Insurance Claims

Make a Claim

Claims as easy as 1, 2, 3If you need to make a claim on your car insurance, you can choose between completing an online car insurance claims form or calling 13 10 13 to speak to one of our friendly consultants.

How to make a claim

  • Have as much detail as possible, including the date, where the damage occurred, and the people, vehicles and property involved
  • Fill out our online motor claim form or call 13 10 13.
  • Quick processing of claims will get you back on the road.

Glass claim?

No forms to complete, just have your policy number ready and you can call O'Brien Glass on 1800 557 055.
Book a glass repair in one phone call to O'Brien Glass.

What should you do if you have an accident?

Take precautions to prevent further loss, damage or liability.

Notify the police as soon as possible if necessary.

Get as much information as you can - the more detail the better. Record the name, address, phone number, email address, licence number and insurer of other drivers involved, and the registration numbers of their vehicles.

Also make note of whether the car is owned by someone else other than the driver and take down their details.

Other information that will help in the claims process include:

  • Colour, make, model and year of other cars involved and the extent of damage to them
  • Photos of the scene as well as of the damage to other cars
  • Notes about the condition of the road, weather or other external factors that may have played a part in the accident.

Do not admit fault or liability at the scene and don't attempt to settle any insurance claim made against you. You may think you are at fault immediately following an accident, but legally you may have been in the right.

Try to get names, addresses, phone numbers and email addresses of any independent third-party witnesses to help in the event of a dispute over who was at fault.

If your vehicle is not driveable and you have comprehensive or Third Party Property Damage, Fire and Theft cover, arrange for it to be towed somewhere safe or call us on 13 10 13 and we will arrange for a tow truck operator to attend the scene. Make sure you obtain the address details of where the vehicle is towed to.

Disaster support

If you're an Allianz customer and you've been affected by a disaster we’re available to help you, 24 hours a day.

Whether you need assistance or to notify us of a claim, our experienced staff are ready to help. We have extra staff on our 24-hour hotline on 13 10 13 if you have suffered severe loss or damage.

Every claim is important to us, and so is your time, so if your claim is for less severe damage, use our online claim form to submit your motor claim or property claim.

You’ll still receive Allianz's great customer service, but you'll avoid phone queues, and you'll be allowing those who've been hardest hit to receive urgent assistance.

So call 13 10 13 or use our online motor claims form or property claims form, anytime, day or night.

Dispute resolution process

Allianz strives to resolve disputes as amicably and as quickly as possible.

As a signatory to the General Insurance Code of Practice we offer an Internal Dispute Resolution Process (IDR) in the event a customer is not satisfied with either the outcome of a General Insurance claim, or any aspect of its handling. To start the IDR process, call us and ask to speak to the Claims Team Leader.

We will do everything to reach a resolution within the terms of the policy. If, however, you are still dissatisfied with our decision, you may choose to refer the matter to an independent external dispute resolution body, the Financial Ombudsman Service (FOS). The FOS Scheme offers claimants an impartial alternative to litigation. Like our IDR process, the FOS Scheme is free to claimants.

To find out more about the role of the FOS visit the FOS website at

Allianz Selected Repairers

Allianz Selected Repairers have been chosen by us because they offer fast, high quality service. All repairs performed by one of our Selected Repairers come with a repair guarantee for as long as you own or lease the vehicle.

Getting you back on the road faster

Repairs can start immediately

Some Selected Repairers are also Pre-Authorisation Repairers, so repairs can start immediately. Alternatively, Selected Repairers may be able to use Digital Assessing, which means they can send us their quote and images to receive online approval - another way to save you time.

Located all over Australia

There are Allianz Selected Repairers located all over Australia. If you are making a claim online, you can choose the most convenient Allianz Selected Repairer for you. If you are making a claim by phone, we can help you choose a repairer close to your home or work.

The Smash Repair Code

Allianz is a signatory to the Smash Repair Code. The Code is a voluntary industry code of conduct which establishes standards of fair-trading between car insurers and smash repairers.

Learn more

Frequently Asked Questions

One of our consultants will discuss this with you when they receive your online claim or when you call to make your claim.
Documents such as purchase records, credit card statements and owner's handbooks will help. When you speak to a claims consultant, they'll let you know what you need to provide to help us process your claim.
We organise the quotes and replacement possessions and do most of the leg work for you.
Notify us of your claim either via the online form or by calling 13 10 13 and one of our claims consultants will walk you through the claims process.
Allianz offers an Internal Dispute Resolution Process (IDR) if you aren't satisfied with the outcome or any aspect of a General Insurance claim. To start the process just call us and ask to speak to the Claims Team Leader. If you are still dissatisfied after the IDR, you may choose to refer the matter to an independent external dispute resolution body, the Financial Ombudsman Service (FOS). Find out more at theFOS Website.

Next Steps

Policy documents

We do not provide advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please refer to the Product Disclosure Statement (PDS). A Premium, Excess, Discount and Options Guide (PED) is also available for reference.