Car Insurance Claims

Make a Claim

How to make a claim

Have as much detail as possible, including the date, where the damage occurred, and the people, vehicles and property involved
Fill out our online motor claim form or call 13 10 13.
Quick processing of claims will get you back on the road.

Glass claim?

No forms to complete, just have your policy number ready and you can call O'Brien Glass on 1800 557 055.
Book a glass repair in one phone call to O'Brien Glass.

1800 557 055

What should you do if you have an accident?

Take precautions to prevent further loss, damage or liability.

Notify the police as soon as possible if necessary.

Get as much information as you can - the more detail the better. Record the name, address, phone number, email address, licence number and insurer of other drivers involved, and the registration numbers of their vehicles.

Also make note of whether the car is owned by someone else other than the driver and take down their details.

Other information that will help in the claims process include:

Colour, make, model and year of other cars involved and the extent of damage to them
Photos of the scene as well as of the damage to other cars
Notes about the condition of the road, weather or other external factors that may have played a part in the accident.

Do not admit fault or liability at the scene and don't attempt to settle any insurance claim made against you. You may think you are at fault immediately following an accident, but legally you may have been in the right.

Try to get names, addresses, phone numbers and email addresses of any independent third-party witnesses to help in the event of a dispute over who was at fault.

If your vehicle is not driveable and you have Comprehensive or Third Party Property Damage, Fire and Theft cover, arrange for it to be towed somewhere safe or call us on 13 10 13 and we will arrange for a tow truck operator to attend the scene. Make sure you obtain the address details of where the vehicle is towed to.

Disaster support

If you're an Allianz customer and you've been affected by a disaster we’re available to help you, 24 hours a day.

Whether you need assistance or to notify us of a claim, our experienced staff are ready to help. We have extra staff on our 24-hour hotline on 13 10 13 if you have suffered severe loss or damage.

Every claim is important to us, and so is your time, so if your claim is for less severe damage, use our online claim form to submit your motor claim or property claim.

You’ll still receive Allianz's great customer service, but you'll avoid phone queues, and you'll be allowing those who've been hardest hit to receive urgent assistance.

So call 13 10 13 or use our online motor claims form or property claims form, anytime, day or night.

Dispute resolution process

Allianz strives to resolve disputes as amicably and as quickly as possible.

Find out more about our internal complaints procedure and the external disputes resolution scheme we subscribe to.

Allianz Selected Repairers

Allianz Selected Repairers have been chosen by us because they offer fast, high quality service. All repairs performed by one of our Selected Repairers come with a repair guarantee for as long as you own or lease the vehicle.

Repairs can start immediately

Some Selected Repairers are also Pre-Authorisation Repairers, so repairs can start immediately. Alternatively, Selected Repairers may be able to use Digital Assessing, which means they can send us their quote and images to receive online approval - another way to save you time.

Located all over Australia

There are Allianz Selected Repairers located all over Australia. If you are making a claim online, you can choose the most convenient Allianz Selected Repairer for you. If you are making a claim by phone, we can help you choose a repairer close to your home or work.

The Smash Repair Code

Allianz is a signatory to the Smash Repair Code. The Code is a voluntary industry code of conduct which establishes standards of fair-trading between car insurers and smash repairers.

Learn more

We do not provide advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please refer to the Product Disclosure Statement (PDS). A Premium, Excess, Discount and Options Guide (PED) is also available for reference.

Any advice here does not take into account your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please consider the relevant Product Disclosure Statement (PDS)/Policy Wording, Supplementary PDS (where applicable) & PDS update (privacy notice) which are available on this website.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the general insurer except in respect of life insurance, in which case Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer.

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Car Insurance Claims

Claims as easy as 1, 2, 3If you need to make a claim on your Comprehensive or Third Party Property Damage Insurance, you can choose between completing an online car insurance claims form or calling 13 10 13 to speak to one of our friendly consultants.

How to make a claim

Glass claim?

Need to make a CTP claim?Select your state

NSW CTP

Queensland CTP

SA CTP

What should you do if you have an accident?

Disaster support

Dispute resolution process

Getting you back on the road faster

Repairs can start immediately

Located all over Australia

The Smash Repair Code

Frequently Asked Questions

Do I have to get replacement quotes?

What proof of ownership documents do I need?

How will my possessions be replaced?

What should I do if someone makes a claim against me?

Do you have a dispute resolution process?

Next Steps

Policy documents